Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.92

4.9 Rating 1,768 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 9th May 2025

Janet Hinchliffe McCutcheon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very attractive teapot arrived very promptly.”

Helpful Report

Posted 5 years ago

Hi Caroline, Thank You for leaving us a great review, we hope you love your new Nordic Sea Teapot, we are sure they make the Tea taste even better. Thanks again, Best Wishes, Craig

Posted 5 years ago

“Excellent customer service when there was a problem with my order, had a speedy response and problem was resolved immediately. Lovely products received.”

Helpful Report

Posted 5 years ago

Hi, Many Thanks for a great review, we do try our best to make ordering through us as easy and quickly as possible, we always believe communication is the key even if we come across any issues. Thanks again, Best Wishes, Craig

Posted 5 years ago

“Great service and communication. Items arrived well packaged. Very happy with service received.”

Helpful Report

Posted 5 years ago

Hi Mia, Thank You for leaving us a great review and taking the time, they mean so much to us! We hope you love your new flower pots! Thanks again, Best Wishes, Craig

Posted 5 years ago

“Great items and a great service, thank you.”

Helpful Report

Posted 5 years ago

Hi Colin, Thank You for taking the time to leave us a great review, they mean so much! We hope you love your new Christmas baubles, I'm sure they look fantastic on the Christmas tree. Have a lovely Christmas. Best Wishes, Craig

Posted 5 years ago

“Excellent service, easy to use website, well packaged and quick delivery.”

Helpful Report

Posted 5 years ago

Hi Zoe, Thank You for such a great review and taking the time to leave one. We hope you love your new Buddha plant pot, they are so popular in store and look really quirky when they are potted up. Thanks again, Best Wishes, Craig

Posted 5 years ago

“We called in to the shop last week when we were visiting Saltburn and were just passing by, not with any intention of buying. However, having got to check on the quality of the products, the range and variety, it gave us plenty of ideas for our own use and for gifts. We soon placed an order online on our return home! Highly recommended!”

Helpful Report

Posted 5 years ago

Hi Kevin, Wow! Thank You for such kind words, it is always reassuring to hear that our hard work doesn't go unnoticed. We hope you love your new placemats which I'm sure look great on your dining table. Thanks again and we hope to see you again in store soon. Best Wishes, Craig

Posted 5 years ago

“Quick delivery and quality of product is faultless.”

Helpful Report

Posted 5 years ago

Hi Jade, Thank You for taking the time to leave us a great review! They mean so much! We hope your tea tastes even better in your new teapot and teacup. Best Wishes, Craig

Posted 5 years ago

“The service I receive from Lillian Daph is second to none. They are always extremely helpful. The products are fantastic too. Thank you!”

Helpful Report

Posted 5 years ago

Hi Penny, Thank You for a great review, they always mean a lot to us! I know you have bought quite a lot of the nordic sand range from us now which I'm sure looks fantastic. Hope to see you again soon, Best Wishes, Craig

Posted 5 years ago

“Lillian Daph has to the best shop in the area, it’s full of eclectic, quirky and fabulous pieces. They excel on customer service and will always go out of their way to help with your interior projects.”

Helpful Report

Posted 5 years ago

Hi Nicola, Thank You for a fantastic review and taking the time to do so, they mean so much. We hope you love your new vase, I think you got the last one too. Hope to see you again soon in store. Thanks again, Craig

Posted 5 years ago

“A courteous Company to deal with. Beautiful products and prompt answers to any questions I will deal with Craig and his team again. lovely people”

Helpful Report

Posted 5 years ago

Hi Beth, Thank You again for such a great review, We hope you love your new handmade espresso mugs, they certainly make the coffee taste a whole lot better on a morning. Thanks again, Best Wishes, Craig

Posted 5 years ago

“Great service and really friendly people!”

Helpful Report

Posted 5 years ago

Hi Paula, Thank You for taking the time to leave us a great review. Hope to see you again soon! Best Wishes, Craig

Posted 5 years ago

“Ordered smoothly and arrived next day Amazing service Many thanks”

Helpful Report

Posted 5 years ago

Hi Claire, Thank You so much for taking the time to leave us a review. We hope you love your new eggcups. Enjoy your egg and soldiers! Hope to see you again soon, Best Wishes, Craig

Posted 5 years ago

“Craig at Lilian Daph helped us furnish our sitting room. He was quick to respond, helpful in his suggestions and when we had questions for the manufacturer, Dutchbone, he sent back photographs to show us the ‘look’. He took great care over our order and ensured it all arrived safely. We had first class service from start to finish and could not be happier with all our new furniture.”

Helpful Report

Posted 5 years ago

Hi Hannah, Thank You for taking the time to leave us such a fantastic review, they always do mean so much to us to know our hard work is noticed. I know how pleased you were with all of your new furniture and it was great to see it all in place in your home. Thank You again, Hope to see you again soon, Craig

Posted 5 years ago

“Had two orders recently of 'brilliant Broste'. Both came very promptly and extremely well packaged. A very good web site and and lovely dealing with a business that has that personal feel.”

Helpful Report

Posted 5 years ago

Hi Ian, Thank You so much for a fantastic review, the Broste tableware products are definitely one of our most popular products we sell. We are so glad our personal in store customer service is being reflected throughout buying through our online store, that means so much to hear. Thanks again and Best Wishes, Craig

Posted 5 years ago

“Everything about LD is great- products, team, shop . . . A real gem.”

Helpful Report

Posted 5 years ago

Hi Francesca, Thank You for such a great review, it's always reassuring to hear such kind words and that our hard work isn't going unnoticed. Thanks again and hope to see you again soon. Best Wishes, Craig

Posted 5 years ago

“I was a little disappointed with the packaging, very roughly put together... also the size of the bath salts, very small for what I paid.”

Helpful Report

Posted 5 years ago

Hi Alyssa Thank you so much for taking the time to leave us a review, we constantly analyse feedback in order to improve our service. Packaging is something that we are constantly working on, at the moment we use all recycled brown paper. As I’m sure you can appreciate, striking the chord just right between enough to protect the item during transit, and not over-packing in order to help reduce waste is a fine line. We will endeavour to continue to search for the best looking as well as best preforming packaging. In terms of the bath salts, they are handmade, vegan friendly, cruelty free, all natural and all their packaging is now recyclable. These elements do unfortunately amount to create a little more expensive product. The high quality ingredients mean you only need a little in your bath to produce a beautiful aroma and detoxifying body ritual. Many thanks LD

Posted 5 years ago

“Purchase was from a wedding list. Not able to send with a message or who the gift was from. I assume they will know from the billing name.”

Helpful Report

Posted 5 years ago

Thank you so much for your review and for choosing us to buy your gift from. We’re sorry if it was unclear, however at checkout there is an option to leave a message with your order. Alternatively if you had contacted us via email or telephone we would have gladly added a personalised message within your order. Many thanks LD

Posted 5 years ago

“Gorgeous stock and fantastic service. Will definitely shop again!”

Helpful Report

Posted 5 years ago

Hi Saffron Thank you so much for taking the time to leave such a lovely review. As a small family business these reviews really make all the difference for us. We’re really glad to hear you will be back! Thanks again LD

Posted 5 years ago

“Amazing store, with a gorgeous and welcoming atmosphere. Owned by two of the most amazing, driven and passionate people. Not to mention all of the incredible stock!❤️”

Helpful Report

Posted 5 years ago

Hi, Thank You for such a great review, it is so reassuring to know all our hard work is not being missed. Hope to see you again soon!! Thanks again, Craig

Posted 5 years ago

“Love the stems thankyou, great service!”

Helpful Report

Posted 5 years ago

Hi James, Thank You for a great review and glad you love your new stems, we know you have had a few off us now. Thanks again, Hope to see you again soon, Craig

Posted 5 years ago

Lillian Daph is rated 4.9 based on 1,768 reviews