Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Easy website, great prices, quick delivery. What's not to like?”

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Posted 10 years ago

“Delivery etc. was very good - no complaints. The only slight issue I found was the quality of the packaging. The bag containing tile adhesive was ripped which could possibly lead to the adhesive absorbing humidity from the environment. However, a plastic bag will sort this out... Overall a very good experience and will use again. Adriaan”

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Posted 10 years ago

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Posted 10 years ago

“Ordering process pretty quicker and delivery was when it said it would be. However 3 bags of the adhesive were bust open and there contents spilled on my drive when off loading from the pallet. This was because the person who put them on there put the bags on nails protruding from the pallet. I contacted the company and they asked for photos which I sent. Offered to replace but tiling had started so I had to purchase more at the tile shop. So I am left out of pocket.”

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Posted 10 years ago

Paula, we're very sorry that you experienced problems with this order. On rare occasions the tops of pallet nails can come through the pallet due to movement during transport and some of the contents can be lost if the bags are dragged off. With photo evidence of the damaged goods we can usually collect the damaged goods and turn round a priority replacement extremely quickly, but we're sorry that on this occasion we could not do so in time for your project.

Posted 10 years ago

“Simple to order, fast delivery and the best price.”

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Posted 10 years ago

“Easy to use website, comprehensive range of good quality products with links to full datasheets, plus fast and efficient service!”

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Posted 10 years ago

“Very quick delivery and great communication - many thanks!”

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Posted 10 years ago

“Very impressed with the service received. Ordered items Monday mid afternoon. with a 3-5days standard delivery. Items arrived mid morning Tuesday, (max 18 hrs). Received a text to my landline before delivery giving a 90 mins window.”

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Posted 10 years ago

“Clear website and fast delivery.”

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Posted 10 years ago

“Good price , speedy delivery. Excellent service.”

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Posted 10 years ago

“very good service. will be ordering again from here”

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Posted 10 years ago

“I purchased 8 bags if keraflex and they were delivered within 48 hours. Excellent service and these guys are very helpful and don't hesitate to provide you any advice. One of the bags was torn and some content missing, this guys had a replacement delivered the next day.”

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Posted 10 years ago

“Very good service. Great prices. Ive used lilley tile and stone be for and cant find a better price or service anywhere else. Thanks”

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Posted 10 years ago

“No issues, recomended. Ordered on line came within a few days.”

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Posted 10 years ago

“Excellent purchase, best price on web. Delivery 1st class. Detailed instructions when I was receiving goods. Superb service. Regards Paul”

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Posted 10 years ago

“fantastic service very helpful staff”

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Posted 10 years ago

“Everything was Peachy until yuo gave my name, contact details and purchase history to a third party. I don't know or care who reviews.co.uk are but please ensure they remove all my details from their server and that they never contact me again. Thanks”

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Posted 10 years ago

Reviews.co.uk are a Google approved and vetted company who handle the reviews for the sales made against our website which is designed to give our customers and potential customers assurance that they are using a reputable company. The process is automatic and instigated directly from our website. We have a secure and specific account with them which links in all orders and guarantees real reviews and ensures full security of your information of which the only thing we store on their server is the email address, name and order number . This email address is effectively an extension of our own site and is not accessable by any other users and is not shared with ANY other company as per their privacy policy of which I have attached a link here http://www.reviews.co.uk/front/privacypolicy . We apologise if this process has caused you any concerns over your privacy but assure you that through our own website and reviews.co.uk your information is not and will NEVER be shared with any other business.

Posted 10 years ago

“Clear website-quick email confirmation of our order and further responses keeping us informed of the progress was appreciated. Parcel arrived promptly and well packaged. Certainly use this company again and cannot fault their service”

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Posted 10 years ago

“Excellent service over the phone when I wanted to discuss my order. Fast despatch and a very reasonable cost of £9.99 even though I was having 25kg delivered. My only moan, not being all that internet savvy, was that I hadn't realised that I was expected to print my own invoice off. However as soon as I rang up, chasing it, one was emailed to me straight away. Well done Lilley Tile and Stone and I will deal with you again”

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Posted 10 years ago

“Prompt service. No problems. Delivered what I wanted when everyone else said that it was not available. Priceless!”

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Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews