Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,551 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,551 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to place an order and was delivered sooner than expected”

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Posted 4 months ago

“Excellent service and good delivery.”

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Posted 5 months ago

“Great product. Worked exactly as I was told it would.”

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Posted 5 months ago

“Very pleasant and professional. delivery was quick also.”

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Posted 5 months ago

“I purchased a grout removing tool online, the product was faulty, telecoms with Lilley were first class and customer service was brilliant, organised an agent for a home visit and return of the item - refund issued in full. Would definitely buy from them again.”

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Posted 5 months ago

“Great service at a great price, makes life a bit easier”

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Posted 5 months ago

“Great company. The only company that offered a very wide range of tile grout pens in different colours. Order arrived very promptly and product great - just what we wanted. We've just had a wood effect tile flooring laid in the bathroom and the grout colouring was too pale and really stood out. Now rectified with product from Lilley Tile & Stone. Would thoroughly recommend.”

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Posted 6 months ago

“good helpful advice and prompt well packaged deliveries”

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Posted 6 months ago

“Really good service and very happy to help”

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Posted 6 months ago

“Excellent Prices and very quick delivery”

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Posted 6 months ago

“Product purchased at a good price and delivered as promised.”

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Posted 6 months ago

“Easy to buy from and arrived when they said. Couldn’t fault them.”

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Posted 6 months ago

“I made an error with my order and the team here were so helpful and friendly with correcting it, reorganising and finding solutions without fuss - felt very personal and rare in these days of automatic emails and generic customer service pages.”

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Posted 6 months ago

“All l have to say about LillyTile and Stone is all very good! I cannot recommend them highly enough the after sales service was as efficient as the original order process can’t thank Stu enough and Sam at Runi Best regards Anne Bolton”

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Posted 6 months ago

“I have made about four purchases from Lilley tile and stone in the past month. Aside from being price competitive the service was fantastic. Whatever was ordered was delivered as agreed. The courier company they use kept me up to date and always delivered within the time window .. very courteous drivers. On a couple of occasions I had an issue with my order, no quicker than my email had been received by Lilley tile & stone the issue was rectified.. great company and service.”

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Posted 6 months ago

“Nearly always have the products in stock and the delivery is good”

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Posted 7 months ago

“Ordered some products was delivered very quickly and was very good quality . Will definetely use again.”

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Posted 7 months ago

“I was familiar with Lilley and Stone when I lived local to the showroom and recently ordered a particular adhesive online. The product had formed a 'large crust' which reduced the quantity and as a result, the job was unfinished. I phoned and spoke to someone and sent photos. I was immediately offered a replacement which I received the next day. Excellent customer service around a faulty tub of a good product! I'm happy to recommend the company and will use them again.”

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Posted 7 months ago

“Received really quick, the trim was fantastic better than I thought and packaging kept the trim from being damaged.spot on”

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Posted 7 months ago

“Good availability an prompt dispatch and delivery. Will use it again!”

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Posted 7 months ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,551 reviews