Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,879 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A brilliant company totally let down by their delivery company DPD. Paid for next day delivery (Friday) and eventually got it on Monday after much chasing of DPD who failed to deliver on the Friday or the Sunday as arranged directly with DPD. Lighting Direct were very helpful when contacted on the Monday to be appraised of the situation and refunded the delivery charge and gave a good will gesture.”

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Posted 8 years ago

“great service good arrived on time and in excellent condition.”

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Posted 12 years ago

“Good but more communication re delivery date would have been appreciated.”

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Posted 10 years ago

We have just put new procedures in place to ensure we can advise customers of any changes or before any delays occur to ensure you know when to expect your delivery. I hope this will help with any future orders. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Delivery was on time. It was packed well and it worked.”

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Posted 6 years ago

“just did as expected”

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Posted 8 years ago

“..”

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Posted 9 years ago

“Very efficient. Had a delay in the delivery, which was time crucial, but after speaking to Trish it was resolved swiftly and they arrived in time. She was exceptional in her customer service.”

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Posted 9 years ago

“easy to order and delivery was good”

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Posted 6 years ago

“Product was fine. Not sure I will use again as I had to wait quite a ,one time for delivery.”

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Posted 6 years ago

“Easy to order. Prompt delivery. Good product.”

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Posted 7 years ago

“got updates through the delivery process”

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Posted 8 years ago

“I was delighted with the service and delivery and decided to order another Lamp. However when I tried to use the 10% off voucher it was not honoured, neither was my email replied to. This was very disappointing.”

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Posted 10 years ago

I am sorry there was a delay in reply to your email. The 10% discount has been credited manually and the difference refunded. I am very pleased you are happy with the table lamps. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Good quality product. Good value. Took longer to arrive than I expected.”

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Posted 5 years ago

“We haven?t fitted the light yet,l but very impressed with speed of delivery”

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Posted 7 years ago

“The order arrived on time and the quality of the lights is good. I haven't put them as yet but hope that they will work well.”

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Posted 7 years ago

“Good service with no problems”

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Posted 6 years ago

“The service was good and arrived in good time.”

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Posted 9 years ago

“Prompt delivery and good quality”

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Posted 5 years ago

“Good service. products arrived well packaged and when said they would. Easy to use website. Will use again if required.”

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Posted 11 years ago

“Very efficient, though most companies do not charge delivery over £50”

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Posted 10 years ago

Lighting Direct is rated 4.7 based on 16,879 reviews