Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered promptly as set out but no response to my e mail that one bulb was faulty”

Helpful Report

Posted 11 years ago

“My delivery of 5 outside lights had one broken. Quite evidently it was damaged before it was packed and despatched. To their credit LD said they would replace it, but when they gave me a date for delivery it is 1st August - over a month from my original delivery and order. When I asked them if it could be earlier they simply said no and they could 'understand' my disappointment. I expect companies with customer service awards to have quality assurance systems that don't despatch damaged products and to make some attempt to solve customers problems not just ' understand them'.”

Helpful Report

Posted 4 years ago

“By not sending so many emails with offers when they haven't even sent all that was orderef as yet.”

Helpful Report

Posted 5 years ago

“I paid £2.9- for next day delivery, however the lighting is delivered as the normal order, delay one day!”

Helpful Report

Posted 6 years ago

I am sorry you appear to be disappointed with us. Having investigated, it would appear you placed your order at 22:49 on 28th May. Our cut-off point, which is shown on each product page via a count-down clock, is 20:00. Your order was therefore not processed until 29th, dispatched on our "next day" service, and reached you on 30th May. Any perceived delay was therefore due to you unfortunately not taking note of the information provided on the product page. We very much hope you are happy with your products and thank you for getting in touch. Regards Patricia Mullane Customer Care Manager

Posted 4 years ago

“Part of order arrived promptly but stil awaiting remainder despite website showing all items in stock.”

Helpful Report

Posted 8 years ago

“Ordering was easy, light is good but delivery by FedEx was very bad. Next day delivery turned out to be five working days later.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. I am glad you are pleased with your purchase. We sell many of these due to the quality and competitive price. It is disappointing that you experienced a delay with regard to delivery. My colleagues looked into this when you notified us and it appears to have been caused by an error on behalf of the driver hence we upgraded your delivery free of charge. In the rare event that things do not go to plan we do our utmost to rectify the matter as speedily as possible. I hope you were satisfied with Lighting Direct's immediate response once we became aware of the problem. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“complained about poor quality product but complaint was not resolved.”

Helpful Report

Posted 11 years ago

Andrew, thank you for taking the time to leave your feedback, we do take all comments very seriously and investigate them fully. At this time I cannot find any information regarding your contact with us to complain about the quality of the fitting. We have a Change your Mind Policy in place and would have been more than happy to offer you a full refund. If you would like to phone me to discuss your unresolved complaint please feel free to do so on 0843 3177820 Kim Puttick Sales Office Manager

Posted 4 years ago

“Web site stated product was rated for outside use. However, when it arrived, it had a transformer, and that was rated for inside use only and would not fit in a standard exterior waterproof plug socket. Was a birthday gift so I had no time to return it before use. I will have to buy a proper replacement soon. Very annoying.”

Helpful Report

Posted 5 years ago

“Item good, but delivery was much later than they estimated meaning that my housewarming gift was embarrassing late.”

Helpful Report

Posted 8 years ago

“silver light sent not black but couldn't be bothered to return”

Helpful Report

Posted 10 years ago

“I purchased the garden spotlights with a 10% discount for £94.48. The invoice I printed at the time quoted this price but my bank account was charged £103.18. I emailed the company a week ago but have had no response. I will now have to go through the PayPal channel of discovering why the overcharge.”

Helpful Report

Posted 10 years ago

We are looking into this at the moment and will be back in touch with you just as soon as possible. All emails sent to customer services are dealt with chronologically on a daily basis, however for some reason we do not appear to have received the email you refer to. A major part of Lighting Direct's customer service remit is to resolve questions and queries with minimal delay so it is unfortunate that on this occasion we did not get the opportunity to assist you earlier. Thank you for shopping at Lighting Direct and I look forward to speaking to you with an update soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“No Cmment”

Helpful Report

Posted 11 years ago

I am sorry for the problem with you lamp. Unfortunately we cannot put something right until we have been informed of it. I will now arrange for a replacement to be sent out immediately. Regards Jayne Bates. customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“Fine”

Helpful Report

Posted 6 years ago

“Customer telephone service non existant”

Helpful Report

Posted 5 years ago

“Exellent for delivery, poor for returns procedure- as it takes a lot of time and messing around asking for it. Hence a well done, cos Customers cant be asked to proceed with it and keep the Item unwanted, Thank you”

Helpful Report

Posted 10 years ago

“The delivery information was wrong and there was no sure way of tracking the parcel. Also, it was later arriving than stated”

Helpful Report

Posted 5 years ago

“All 4 lights lasted about 10 seconds as despite being advertised on the website as dimmable they are not.”

Helpful Report

Posted 10 years ago

Thank you Andrea for getting in touch. One of the technical team has been attempting to reach you with a view to understanding why you are having such difficulties with this product. We will keep trying as we are keen to discuss your experience. Otherwise, perhaps at a time convenient you could call us on 0843 - 3177820 and choose option 2. We would be happy to call you straight back should you wish. Kind Regards Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“I wanted to change my order. I emailed and phoned, but got no reply to either.”

Helpful Report

Posted 7 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews