Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company had not sent off Parcel off to the Courier on the day thus causes extra time delay to me as Customer”

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Posted 9 years ago

“Delivery takes far too long”

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Posted 7 years ago

“There was no light bracket in the box so had to make my own so to hang the light. Not sure how you think the light is meant to hold to the ceiling otherwise. Also came home and light left outside on my door step. I gave on the order if no answer to leave with number 40. Anyone could of taken the parcel.”

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Posted 8 years ago

“Order for a picture light arrived promptly but the bulbs advertised on the web page as ?related products? and by inference appropriate to the picture light, proved to be too big to fit. An emailed comment requesting some the correct size was answered by a standard message saying that a reply could take three days(!). Day three and still no response. This is not good service.”

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Posted 6 years ago

“Sent you a query about the condition of the lights three days ago. Received an auto reply and since then nothing.”

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Posted 8 years ago

“Both of the two lights we purchased had broken glass shades, we are now waiting for replacement shades to be provided Packaging of the shades was totally inadequate.”

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Posted 7 years ago

“Arr ok but one light not working sent report but nothing back from you”

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Posted 5 years ago

“product took a long time to arrive and no one called to say it would be delayed”

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Posted 11 years ago

“Light arrived weeks after the stated delivery date despite waiting a few weeks for the payment to be taken. In all about two months delay”

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Posted 11 years ago

Please accept our apologies for the longer than expected lead-time. This is a relatively new product and there was a delay while we were waiting for this to arrive into our stock. We do list the dimensions of this bulb on our website, but we will add a note to our website to recommend the available space in the light fitting is checked before ordering, so thank you for your feedback in this respect. We hope the bulb fitted when you tried it, but we offer a 14 days change your mind policy in case there was a problem. Customer Services team

Posted 4 years ago

“The promised delivery was 3 days late. The relatively small package was put in a large box 82 times it's volume, packed with plastic air filled balloons. Not very green.”

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Posted 5 years ago

“Have and issue with the lamp supplied. Just had the electrician install the device and find the clutch mechanism even if it is fully turned clockwise does stop the the device sliping down overnight.”

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Posted 5 years ago

“We were sent a faulty product. When I phoned to report this, there was no apology and an unhelpful, unfriendly attitude. I took photos of item and emailed as requested. Three days later I received an email, again no apology for the inconvenience I had been caused or error on sending a faulty unchecked item, saying I would be sent the missing part in the post. Not acceptable. On phoning again we did receive an apology and much more helpful response, hence the 2 stars, otherwise it would have been one, and a full replacement item sent.”

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Posted 5 years ago

“staff very helpful”

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Posted 9 years ago

As discussed I have looked into this for you and your refund was processed over a week ago and should be with you shortly if not already. We received your item back on the 21st October and endeavour to process returns and refunds within a maximum of fourteen days however generally they are completed in seven. I understand from our records when you requested returns details you advised that the fitting was too big for the intended area. Any customer that requires further clarification of dimensions or has any other query regarding a product can phone our technical team who will be happy to assist. With regard to this product it is made from a material that is durable in coastal environments where other materials may tarnish hence its finish. It has proved to be a very popular fitting and, we believe, competitively priced. Thank you for your feedback. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“Ordered item code 12866 web page states item as very warm white light ,it is very orange in color, also states switches on when motion is detected and off after 15 secs. Does not do this. Contacted Customer Care Team 14th Sept and advised them of this still waiting for reply. Obviously item does not function as described. Wasted £20-00 + on these 2 bulbs Hence the 2 stars.”

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Posted 5 years ago

“No reply to my email. Item was all plastic -not mentioned in advert, Also it had to be constructed including manipulating sharp pieces of glass - also not mentioned. Altogether very disappointing.”

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Posted 5 years ago

“It would be great if they could supply goods ordered in a reasonable amount of time.”

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Posted 7 years ago

“On your order form I requested that the parcel be left by my back door, but the delivery company didn't leave it which meant I had the problem of trying to contact them and arranging re-delivery.”

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Posted 8 years ago

“Lights were not size I expected.”

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Posted 5 years ago

“The item was delivered a day llate which caused us to have to change plans. The e mail said we were not in and a card had been left , neither of which was true. The courier apologised and added he was not surprised The product appears fine”

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Posted 6 years ago

“The company is selling cheap goods at high quality prices. These fittings are rubbish compared with similar Wickes fittings I bought previously.”

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Posted 11 years ago

Mr Wickham, thank you for leaving your feedback. I am sorry that your products were not as you had expected them to be. We do have a process in place whereby we will collect and replace faulty goods free of charge, even if you had decided to take a different product. We also have a Change Your Mind policy in place, so had the products not been faulty you could have sent them back for an alternative or a full refund. We can only put things right if you let us know at the time there is a problem. I am sorry for any inconvenience this has caused you. Kim Puttick Sales Office Manager

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews