Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lights are blue not white as expected. Also for extra big lights them seem very small. Did ring to say not as expected and was told. I could return for full refund but after paying postage not worthwhile”

Helpful Report

Posted 9 years ago

“The items were of reasonable value but were delivered piecemeal with incorrect or in some cases no explanation as to what had gone on. Had to cancel electrician as the goods were not delivered when promised and were clearly not in stock despite the system saying they were.”

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Posted 8 years ago

“Poor response when calling to get advice about garden lighting I had bought which was not compatible with a slightly older version of the same system. Waited 4.5 hours for them to ring me back, despite ringing three times to ask for an urgent call back.”

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Posted 5 years ago

“See below”

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Posted 11 years ago

I am sorry you were unhappy with the lamps you chose. The beam angle is clearly marked on the webpage as 30deg which is a medium beam if you want a flood you need to be looking for a beam angle of 35deg or more unfortunately this particular lamp only comes in this size. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“Good products and competitive prices but their delivery systems are haphazard and their communications demonstrate they have no idea where their packages are. Buy from them if you have no time delivery requirements and are willing to spend your time trying to track items and are able to be home 24/7.”

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Posted 4 years ago

“Appalling amount of packaging. One lightbulb in a box which would easily have held 70 of the same bulbs, bulked out with plastic inflatable pockets. What a disgraceful waste.”

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Posted 8 years ago

“phoned to ask why i had not had delivery and was told the item was out of stock and the web page would have stated this when i purchased the item. I informed the sales assistant that it had not stated that the item was out of stock. my account had been debited but no delivery was planned.”

Helpful Report

Posted 11 years ago

Good afternoon, Thank you for your feedback, again I can only apologise for any inconvenience that this may have caused. This item was a direct shipment from our manufacturer, however this product was not in stock at the point of order, we are unsure as to why this did not flag up this end. We are glad that you have received the product and I will pass on the feedback regarding an information booklet, as mentioned on the phone, to a member of the product team. Regards Georgie Griffiths. customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“Not as good as usual. Product was very poor quality. I've bought lights over the last 2 years from them and all have been very good. This new set of lights feel and look very cheap. However cost 70 for three lights.”

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Posted 7 years ago

“Product arrived damaged despite being extremely well wrapped with bubble rap which suggests that whoever did the packing did not check the contents of the cardboard unit container.”

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Posted 9 years ago

I am sorry to read that your purchase arrived damaged. We will certainly look in to the circumstances. Its unfortunate that you did not contact our Customer Care team immediately to give us the opportunity to resolve this for you. We could have dispatched a replacement at that time and thus reached a resolution for you nearly a week ago. Thank you for taking the time to comment and we look forward to you shopping with us again soon. Kind Regards, Patricia Mullane Customer Care Manager

Posted 4 years ago

“The order was sent out in separate parts with out this information being communicated clearly to me although the separate items did have an email alert to say that they had been dispatched the dispatch note did not specify which item it was and the deliveries were spread across two weeks this was incredibly inconvenient and for this reason I would be hesitant to use lighting direct again.”

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Posted 11 years ago

Billy, I am sorry that you did not feel you had been informed about your partial shipments, we do clearly show this in your basket and also on your order confirmation email which you should have received once you checked out. If you did not receive this information I can only apologise. It is always our aim to ship an order complete, however when there is a long delay on some products then we would part ship for the customers convenience. Unfortunately on this occassion it was not convenient for you and I can only apologise for the inconvenience we have caused you. Kim Puttick Sales Office Manager

Posted 4 years ago

“The light arrived with broken glass, as I had booked an electrician to fit it the next day I decided to get a new piece of glass cut by a local company. The cost was £9.50. The outside wall lamp looks great but I will have to seal the glass panes to make a light waterproof as the glass fit is not tight. A delivery company that takes more care is required, your packing was faultless.”

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Posted 5 years ago

“I'm sure that the lights will be great if they ever arrive. I suggest you use DPD, UPS, Amazon all who can and do deliver next day unlike Hermes who seem to take at least 2 weeks.”

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Posted 5 years ago

“Delivery costs to Guernsey are really extortionate - use the Royal Mail for the same cost as the rest of the UK unless it's a very large or very heavy parcel. Insisting on using Fedex to Guernsey is ridiculous - give people a choice of a low cost postal service otherwise we can't use you... Even worse, the light fitting arrived with quite a number of small scratches on the metal parts but because of the cost of re-delivery to Guernsey it is far too expensive to return it for replacement so now stuck with a scratched light fitting.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to leave us feedback. We do take all feedback very seriously and we are always looking at ways to reduce our delivery charges, we are currently trying to negotiate a better rate for those customers that are not on UK mainland. You should always contact us to discuss a faulty or damaged item, we will endeavour to replace the item or offer some form of compensation. I am very sorry that you have had a bad experience and hope that you will visit our website in the future to see if we have managed to improve our delivery charges. Kim Puttick Sales Office Manager

Posted 4 years ago

“The order for your picture light is both confusing and misleading. The two battery item 4276 on the invoice 11041171 indicated "Ultra Bat AAA 4 Pack 1 pieces £3.18". On item 4278 is showed "Battery C pk 2 1 pieces £3.18". I received 2 AAA batteries in one pack and 2 C type in another pack. Both were inadequate to light the lamp, so a further expense of £13.50 for 6 C batteries had to be made for it to work, therefore the quote and invoice were misleading and another 6 batteries had to be bought. Also the use of Pk and Pack on two separate lines is inconsistent and also confusing. The total invoice value showed £74.60 when the actual value was £88.11, (apart from the cost and inconvenience of driving 4 miles to a town). These descriptions were therefore misleading and "misrepresented the sale" representing an increase in cost of 18%.”

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Posted 6 years ago

“I loved the lights that worked, but one turned up and didn't work and it's making me sad...that's all! x”

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Posted 5 years ago

“Delivery 24 hours late”

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Posted 9 years ago

“We feel that having a plastic type shade was wrong hence will go in recycle bin . Such a shame as chrome light base is fantastic ,was well packaged and arrived as promised.”

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Posted 7 years ago

“I was trying to add light bulbs for my new front door lamp order, but I couldn't. The click and add link wouldn't work. So I contacted Lighting Direct and left my contact details...2 days later I received a return email asking to ring them, I did but no-one picked up so I left my details (again!) after being prompted by the answerphone...no one has called. I received my lamp, with no bulbs so now I will go elsewhere for bulbs. The lamp, is gorgeous, shame about the customer service.”

Helpful Report

Posted 7 years ago

Please accept my apologies. I will be looking into your feedback immediately and will contact you directly. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

“The advertisement states next day delivery, in fact the light was delivered some three weeks later! They kept me well informed which made me rate their service to two stars instead one.”

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Posted 7 years ago

“Order lost in computer. Late delivery. Staff however very helpful. Wish I could have awarded more stars.”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews