My delivery of 5 outside lights had one broken. Quite evidently it was damaged before it was packed and despatched. To their credit LD said they would replace it, but when they gave me a date for delivery it is 1st August - over a month from my original delivery and order. When I asked them if it could be earlier they simply said no and they could 'understand' my disappointment. I expect companies with customer service awards to have quality assurance systems that don't despatch damaged products and to make some attempt to solve customers problems not just ' understand them'.