Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Received very quickly , excellent quality and a good price , very pleased”

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Posted 4 years ago

“Great choice, good prices and fast and efficient service. Thank you!”

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Posted 4 years ago

“Excellent quality lights -,that arrived within 5 days Thank you - very very happy 😊”

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Posted 4 years ago

“Lighting direct made ordering online easy. I got my items delivered straight to my door, I had regular updates on my order via text message. The item arrived very well packaged and with clear instructions. My lamp now takes pride of place in my reading corner and looks fantastic.”

Lighting Direct 5 star review on 1st March 2021

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Posted 4 years ago

“Ordered on Wednesday and arrived on Thursday, brilliant service,”

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Posted 4 years ago

“Excellent service. I ordered my lights on Tuesday night and they arrived a 15:00 the next day”

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Posted 4 years ago

“Ordered lights more than once from Lighting Direct - always excellent information on confirmation of purchase, progress of delivery plus very prompt delivery. Would thoroughly recommend.”

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Posted 4 years ago

“Ordered one evening and it was delivered the next day. Great service”

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Posted 4 years ago

“Product was delivered on time and does everything it was supposed to. Fixing was very simple. I am pleased with the light.”

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Posted 4 years ago

“Easy to navigate site. prompt delivery.”

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Posted 4 years ago

“Ordered in December 2020. Took payment of lights with expected delivery within a few days. They have no phone number to call and so written an email to be told the goods will arrive early feb. Tried emailing 3 times now to which I received no response and their website is indicating April delivery. Beware this company appears to be scammers and shame on channel 4 to allow their logo to be referenced in their website. If I continue to not get a response I guess I have no other choice but to report them as fraud.”

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Posted 4 years ago

Thank you for getting in touch. I think there has been a misunderstanding. As advised clearly on our website the lights you chose were not in stock at the time of your transaction. We have responded to each email advising the April delivery. Later than we would have hoped but unfortunately out of our hands due to prevailing circumstances. The Customer Service Team

Posted 4 years ago

“very good service and well packed”

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Posted 4 years ago

“Disappointed that after ordering 2 lighting items, no acknowledgement or confirmation was sent, although money was taken from my account within 2 days. Invoice finally sent with despatch note. Also Hermes delivery let us down by claiming we were out when they called, we were in waiting! The outer box was very damaged and inner box slightly so.”

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Posted 4 years ago

Thank you for your feedback. All customer get automatically emails an order confirmation once a transaction is completed. This is without exception so perhaps it went into a junk or spam folder. I am sorry our carriers disappointed you. The Customer Care Team

Posted 4 years ago

“Next day delivery very good even though it was quite late. Eureka individual garden lights as hoped and love them.”

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Posted 4 years ago

“First time of ordering from this firm. Very satisfied”

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Posted 4 years ago

“Great service with a very swift delivery. Fantastic light, surprised how much better it is than the fluorescent tube light it has replaced.”

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Posted 4 years ago

“Lots of choice lovely design efficient next day service. Have not had it installed yet but m sure it will look fabulous when I do.”

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Posted 4 years ago

“excellent service well packaged delivery on time what more can i say”

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Posted 4 years ago

“I purchased 2 6ft twin LED lights excellent product fast delivery too definitely use lighting direct again 👍👍”

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Posted 4 years ago

“First time I have used Lighting Direct, and I am very impressed. Great product. Very happy with my choice. It arrived next day although I only chose standard delivery. Excellent service. A good online find!”

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Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews