Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“I ordered 3 lights but was quickly informed that one was out of stock apart from an initial problem not answering phones etc an alternative light was identified and all 3 lights were then quickly despatched. I’m currently awaiting installation”

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Posted 5 years ago

“One bulb did not work on arrival. Replaced with no quibble. Good sharp delivery and great customer service”

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Posted 5 years ago

“Lamp arrived on time and when arranged.”

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Posted 5 years ago

“Brilliant service and great quality lighting.”

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Posted 5 years ago

“Kept me informed about delay on order. Very pleased with my light. Haven't put it up yet but think it will look great.”

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Posted 5 years ago

“excellent service ... solar lights are brilliant... just right for Christmas!!”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I worry slightly when I order something like lighting tubes online, as I know from sad experience how fragile they are; but this first delivery - there are longer tubes of the same type to follow - arrived well protected and intact, and the one we needed is now up & working, with plenty of spares in reserve.”

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Posted 5 years ago

“New outside adjustable spot light look good quality. Prompt delivery good service will definitely use again”

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Posted 5 years ago

“Great item”

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Posted 5 years ago

“Looks a top end light for a good price. Easy to install, all in all a good buy!”

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Posted 5 years ago

“Good products but very disappointing customer service. It seems to be fine if you don't do anything out of the ordinary and all goes to plan, but my experience (which wasn't straight forward) has been that Lighting Direct is very 'process' & T's/C's driven with no flexibility for individual circumstances. Such a shame that they were not able to see that good customer service is not about answering an email on time - it is about listening and understanding the customers point of view, and treating them as an individual. I won't be using them again as there are such a lot of companies selling similar products.”

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Posted 5 years ago

We dispatched your order as per the instructions received electronically from you. The package had left our building and was with the carrier when you decided you no longer wanted the product. Thus we could not cancel. Had the order been unprocessed when we received your request there would have been absolutely no problem in cancelling and refunding you. It was not a case of being inflexible and we did our very best to explain the returns process would be the means for you to obtain a refund. All orders are dispatched as speedily as possible, as our customers expect, in order to meet delivery commitments. Not sure how we could have done things differently. The Customer Care Team

Posted 4 years ago

“Really pleased with our new up and down outside lights. Good communication throughout and good prices”

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Posted 5 years ago

“Ordered yesterday,delivered today, great service”

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Posted 5 years ago

“Excellent service and choice of products”

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Posted 5 years ago

“Brilliant Service Very Fast Delivery Would Use Again”

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Posted 5 years ago

“The service from you has been very good, better than some companies before Covid19. Clear and accurate communication throughout followed by prompt delivery. Although not hanging as yet the product is very good quality and carefully wrapped for transport.”

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Posted 5 years ago

“Love the lamp. Fast delivery. My second purchase but only 4 stars given as you don't supply replacement batteries and I have been unable to find them elsewhere.”

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Posted 5 years ago

“Quick efficient and as described - delighted!”

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Posted 5 years ago

“2nd time I have used this company, what can I say 1st class! Great products, delivery/packaging excellent.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews