Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,876 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived very quickly.”

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Posted 9 years ago

“The product was delivered quickly”

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Posted 12 years ago

“Good clear photo on website, also had useful info such as size. The lights came very quickly and well packaged. Haven't had either installed yet.”

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Posted 11 years ago

“You have a really good website with plenty of selection. Two of our lights, one for the bathroom and one for the kitchen have been Installed and look amazing. The outside light is being connected tomorrow and hopefully will look good too. Many thanks.”

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Posted 7 years ago

“We purchased two globe lights for outside. When they arrived the external packaging was fine but inside one oft he boxes was badly damaged and the light was broken. It must have been placed in the box in a damaged state. When we contacted customer services they very quickly got a replacement dispatched. That also had some slight damage but the contents were intact. It seems to be that they goods are not checked properly before being dispatched.”

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Posted 7 years ago

“Arrived next day as promised, and well packed. Well pleased, only reservation is that prior to purchase I submitted an e-mailed enquiry and received NO reply! After nearly a week I phoned and got a very helpful response.”

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Posted 9 years ago

“The product was exactly as described”

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Posted 10 years ago

“Goods were delivered swiftly and were well packaged. Yes,I would buy from Lighting direct again and would recommend.”

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Posted 8 years ago

“Goods turned up on time, and Item as expected.”

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Posted 6 years ago

“Website was easy to use, delivery came quickly, some delicate shades were part of the order and came separately as they were sent direct from their supplier. All items well packed, no breakages.”

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Posted 10 years ago

“Lovely product, need to be careful installing but we had no problems with ceramic. Only issue is that it can be fiddly to get fitting flush against the wall as hole fir connector is small we solved problem by increasing size of hole in wall slightly and embedded it in there. Light cast is lovely and worth the small hassle but I?d say thus light installation isn?t for your beginner DIYer.”

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Posted 5 years ago

“Light fittings arrived quickly and well packaged, look great in place.”

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Posted 5 years ago

“Was ok”

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Posted 10 years ago

Thank you for taking the time to comment on your purchase. I am sorry you appear to have been disappointed with the lantern. We want our customers to be 100% happy and therefore should an item not meet expectations for whatever reason it can be returned under our 14 day "Change Your Mind Guarantee", once it has not been fitted and the manufacturers packaging is undamaged. Our stock of this particular item has been thoroughly checked and the standard of the finish found to be high and therefore it seems that unfortunately the one you received was an exception. I have of course reported your feedback to our buyers in order they can in turn relay it to our supplier. If you wish to send in photographs we would be more than happy to receive them. I look forward to you shopping with Lighting Direct again very soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Excellent service. delivered when they said it would be.”

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Posted 6 years ago

“The website wouldn?t let me order a bulb with my lamp. I left a message and was called promptly by a member of staff.”

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Posted 5 years ago

“Light did not arrive on day I was advised it would but after I telephoned to ask where it was I was told it was not due to arrive to Lighting direct for another two days...however two days later it arrived to me and as I was out at the time the delivery person was really kind in hiding the box in an even better place than I had thought of ! Extremely well packaged and the light is super, thank you.”

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Posted 7 years ago

“Good”

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Posted 8 years ago

“You proposed the right combination of products for my need and were prompt in replying to my email enquiries. 4 stars because the friendliness element missing in conversations. Easy installation of the product by the way.”

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Posted 7 years ago

“Efficient service, good quality goods”

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Posted 6 years ago

“Simple and easy, lights arrived very quick”

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Posted 9 years ago

Lighting Direct is rated 4.7 based on 16,876 reviews