Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,872 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You answered my query efficiently on the phone before I ordered and delivered the goods quickly and delivered them as I asked. Thank you”

Helpful Report

Posted 6 years ago

“Service was excellent. Lights arrived on schedule and all are working. My only adverse comment was that the packaging was a little loose such that the bulbs could move around in transit, however all was well and they arrived intact.”

Helpful Report

Posted 7 years ago

“quick and good quality”

Helpful Report

Posted 12 years ago

“This was my second purchase and so far everything has turned out as Lighting- direct said it would”

Helpful Report

Posted 10 years ago

“Excellent service over the phone. Sadly I have to return the item due to slight dent on base, plus the wrong plug was supplied for the two pin to fit into (minus a fuse too). Online I do not think it specified a two pin attachment or I would not have bought it due to having a handicapped daughter and for her safety. I have not been able to print out a returns label due to my computer being old and your PDF requires a more modern machine it says. I am going to the library to attempt to print one today. Very nice lady at the company. I will purchase from you in future once more. Nice company.”

Helpful Report

Posted 6 years ago

“I have placed 2 seperate orders with lighting direct. The first one was perfect but with regard to the second one, one item was missed off. I ordered 2 more lamps to match the first order but only one arrived. Hence my marking of good as opposed to excellant. I am now awaiting my missing item.”

Helpful Report

Posted 6 years ago

“Excellent quick service”

Helpful Report

Posted 5 years ago

“good delivery”

Helpful Report

Posted 11 years ago

“The order was delivered as promised”

Helpful Report

Posted 5 years ago

“Good service, product sent by a very efficient carrier.”

Helpful Report

Posted 8 years ago

“Could be excellent but have only had the one experience so far.”

Helpful Report

Posted 11 years ago

“Prompt delivery by DPD”

Helpful Report

Posted 6 years ago

“Great service”

Helpful Report

Posted 7 years ago

“Very helpful, resolved a lamp problem quickly that was their own fault, org wise it would have been a five star!”

Helpful Report

Posted 8 years ago

“Came on time - but just missed the next day 8pm dleivery slot by 1 min 30 secs accoroding to them which was frustrating. It's up and looks great!”

Helpful Report

Posted 8 years ago

“Quick and satisfactory service”

Helpful Report

Posted 7 years ago

“Lighting Direct were fine, delivery was not. Ordered 23rd November, received 4th December in a very battered outer box, inner box was fine fortunately. Instructions on light was abysmal eg: wiring directions were not included, the wording remove single screws was confusing. Receiving this email and another promoting Christmas lights before I had received our light, we were not enamoured.”

Helpful Report

Posted 5 years ago

“Easy ordering and delivery as predicted. Box intact. Installation instructions good. Problem is that the box did not include any instructions on adjusting the rise and fall so I cannot work out how to make it stay in a raised position.”

Helpful Report

Posted 7 years ago

“Excellent service with this company. On reflection I think we should have spent more money on the lantern outdoor wall light to buy a better quality item.”