Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,070 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 9th November 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is very good haven’t opened yet waiting for a few days due to COVID-19”

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Posted 5 years ago

“Very good service, speedy delivery and very competitive prices - one and only negative point was the size of the box used to deliver 2 lights and 2 cables, it was absolutely massive!”

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Posted 5 years ago

“Lights arrived within a few days of ordering which was very good. Unfortunately we received an email the day before delivery telling us that there had been an issue with the manufacturer's and that the lights would be delayed for up to five more weeks. This was not acceptable so emailed a request for a refund. Worrying because we had an electrician booked to fit them. Don't know if this influenced anything but the lights turned up the next day. Have to say, good looking lights and they appear to be well built. A contact phone number on the website would help allay any worries rather than waiting for replys to emails. One more thing; item was poorly boxed.”

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Posted 5 years ago

“I ordered 3 lights but was quickly informed that one was out of stock apart from an initial problem not answering phones etc an alternative light was identified and all 3 lights were then quickly despatched. I’m currently awaiting installation”

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Posted 5 years ago

“Love the lamp. Fast delivery. My second purchase but only 4 stars given as you don't supply replacement batteries and I have been unable to find them elsewhere.”

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Posted 5 years ago

“Good- Good selection, prices, well packaged. Not so good- Needed to chase up confirmation of order, tracking info. Was told it would be delivered next day, then told it wouldn't.”

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Posted 6 years ago

“Quick response once in touch by mail but the telephone sales is a dead loss at moment as not manned.”

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Posted 6 years ago

“I have had an apology for the faulty light and a full refund”

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Posted 6 years ago

Thank you for taking the time to talk with me today. I am very sorry you had difficulties with the shaver light you purchased. As promised the situation has now been resolved as we agreed. Thank you for getting in touch and I hope you will shop with us again very soon. Kind Regards Patricia Customer Care Manager

Posted 6 years ago

“very pleased with delivery and first part of order, so ordered more which is due tomorrow.”

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Posted 6 years ago

“From ordering to receiving the items was prompt, and the lights went up in the garage and I'm pleased with them, bright but not glaringly bright, now considering a third.”

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Posted 7 years ago

“Really fast delivery. 3 wall lights purchased. 1 perfect, 2 have tiniest dimple in the front. Thought to return them, but decided it's fine & too busy for the palaver. Perhaps a better last check before posting. I am happy, not complaining, just a heads up.”

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Posted 9 years ago

“Easy to order on line & when I phoned my call was answered quickly & the problem dealt with.”

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Posted 9 years ago

“pleased with service”

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Posted 12 years ago

“Not all good were delivered. Ordered outdoor lights and bulbs. Bulbs never arrived. Had to call back for a refund.”

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Posted 10 years ago

“Delivered item that was ordered although glass rim around light was damaged”

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Posted 7 years ago

“Light arrived on day and time expected. kept informed of progress”

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Posted 7 years ago

“Lights as described at a good price. Delivered on time. Downgraded from 5 stars as courier left box with £100 of lights just sat on front door step all day.”

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Posted 9 years ago

“Slight problem with the payment, company said it had not went through PayPal said it had, they apologised when they realised it was a problem with their I.T.”

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Posted 11 years ago

“Lighting direct was efficient and rapid, the product was as described and very well packed (enough and not too much). What let them down was the inefficiency of, or simple laziness of one of the Fedex drivers who said he could not deliver as we were out and he left a card, both of which were lies as, I think, he had not bothered to try to find us. Next day delivery, for which we had stayed in, therefore did not happen. As it was a weekend we had to wait until Monday. Lighting direct were very helpful and apologetic, and, I believe, have complained to Fedex on our behalf. It is a shame that they were let down by the delivery company.”

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Posted 9 years ago

“I was delighted with the order of 3 wireless picture lights process - very quick and efficient. In view of the weight of the batteries and the smallness of the frames, it made sense to fix them to the wall. I'm using only one remote for all three and it's important to stand in the right place to turn them all on and off at the same time; otherwise 3 will turn on but maybe just 2 will turn off. But overall I'm pleased and assured that with the LEDs they will last a good long time. It's impossible I think to avoid the reflection of the row of LEDs on the upper glass of the painting. The improvement to the lighting however if very pleasing.”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,070 reviews