Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,874 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We rang up to ask for the order not to be despatched as we unexpectedly had to go away for work, we were assured the delivery would not be despatched until the Wednesday and delivered to us on the Thursday, this did not happen and the goods were despatched on the Monday and delivered on the Tuesday.”

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Posted 10 years ago

“E mail communication in relation to despatch from Milton Keynes was good, but the courier failed to deliver as promised- driver seemed to need a new Sat - Nav!”

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Posted 11 years ago

“The delivery service was very good. The only downside was a lack of information on the description. The lamp cable coupler is obviously an upgrade from the original set up I own; but no mention of this. The cable coupler on this light has 2 lugs which wont fit onto the original cable without removing them.”

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Posted 5 years ago

“Prompt responsive service provided. Details of the solar lamps did not indicate the level of illumination provided”

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Posted 9 years ago

“Product was good arrived when they said it would”

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Posted 8 years ago

“straight forward service delivery as required Good”

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Posted 7 years ago

“Item delivered quickly but the product was very poor”

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Posted 8 years ago

“Good service, Prompt delivery”

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Posted 9 years ago

“One of the items not in stock @ time of order and the courier used had trouble finding property but in general service was efficient and excellent. Product received was also of good quality and exactly what we wanted. Well done!”

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Posted 5 years ago

“Sent wrong items, but after sending email response was quick and correct items despatched and received next day.”

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Posted 11 years ago

“Timely service: Slow off the mark arranging a return”

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Posted 11 years ago

“Prompt delivery”

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Posted 10 years ago

“Great price quick delivery”

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Posted 7 years ago

“Good product s described, value for money. Dispatch communication weak. But prompt delivery”

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Posted 5 years ago

“Service was ideal, delivered on the day.”

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Posted 9 years ago

I am so sorry that your experience shopping with us was not what it should have been in terms of the product you received. I have to apologise whole heartedly and unreservedly as we made a mistake here. Having investigated it would seem that after a recent warehouse move, a small amount of stock due to be returned to our suppliers got placed alongside new stock in error. We are currently looking into how your item slipped through the packing process given as you say the box did not look new. It would seem a case of whatever could go wrong did go wrong and I understand you must have been very disappointed when your received your order. I have unfortunately been unable to contact you by telephone today however have already despatched a replacement fitting to you. Further details are in the email I have sent directly to you. Thank you for your feedback and again please accept our apologies. Kind Regards, Patricia Mullane Customer Care Manager

Posted 5 years ago

“Good web site, easy to use, plenty of choice”

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Posted 9 years ago

“Fast delivery.well packaged.....light was not brilliant quality”

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Posted 5 years ago

“Received the led security light on time as it was the first time that I had purchased a LED security light I was a little unsure how it would compare against my old floodlights lamp. The build quality is good and my fears were allayed as the LED lights up my garden very well.”

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Posted 6 years ago

“excellent service, would definitely recommend.well done.”

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Posted 7 years ago

“Good service”

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Posted 10 years ago

Lighting Direct is rated 4.7 based on 16,874 reviews