Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,921 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On placing the order it indicated Next Day Delivery. This was useful as we needed the lights quickly as part of our kitchen installation. I also paid extra for Express Delivery. So we were disappointed to see the order confirmation after our purchase was complete indicated that the order would be split and that we would not receive the main item of the order in good time.”

Helpful Report

Posted 3 years ago

I am sorry you were unhappy with your experience shopping with us. These are challenging times and unfortunately, unexpected delays are occurring. Please accept our apologies Thank you for providing feedback. The Customer Service Team

Posted 3 years ago

“I rarely pay extra for next day delivery but needed to for this purchase and it worked perfectly. I ordered late afternoon, delivery just after midday the next day. Superb and well done. I also like the light.”

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Posted 3 years ago

Many thanks for taking the time to comment The Customer Care Team

Posted 3 years ago

“Love my new lamps ; unfortunately one was damaged in transit - not a problem for lighting direct customer services ; they sorted the issue straight away .. fantastic customer service 👍”

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Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. The Customer Care Team

Posted 3 years ago

“Ordered 2 wall lamps, standard delivery, and they arrived in perfect condition within 48hours Altogether an excellent retail experience.”

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Posted 3 years ago

We are delighted you are so pleased with your purchase. The Customer Care Team

Posted 3 years ago

“Great service lights as expected. Delivery on time. Would use again”

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Posted 3 years ago

Your feedback is very much appreciated. Thank you. The Customer Care Team

Posted 3 years ago

“All the lights we ordered were exactly as described & value for money is excellent. Delivery was just so quick. I’m already planning the next order. Honestly I am so impressed.”

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Posted 3 years ago

Your feedback is very much appreciated. Thank you. The Customer Care Team

Posted 3 years ago

“Third time I have used Lighting Direct and on each occasion my order was dispatched promptly and received the next day.”

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Posted 3 years ago

We are very grateful for your feedback. The Customer Care Team

Posted 3 years ago

“It looked a bit cheap fixing to the wall, when cover was fitted looked really good. Lighting diect good quick service.”

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Posted 3 years ago

Thank you for your very kind comments. The Customer Care Team

Posted 3 years ago

“Great company. Received item in good time and in excellent condition. The light is lovely.”

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Posted 3 years ago

Your feedback is very much appreciated. Thank you. The Customer Care Team

Posted 3 years ago

“Very prompt delivery .Well packed .”

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Posted 3 years ago

Your feedback is very much appreciated. Thank you. The Customer Care Team

Posted 3 years ago

“Excellent communication. Delivery early Absolutely no problems Will definitely use this company again Very pleased”

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Posted 3 years ago

Many thanks for taking the time to comment. The Customer Care Team

Posted 3 years ago

“Ordering was easy. Good website. Delivery was fast and on time with the express delivery option.”

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Posted 3 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 3 years ago

“Brilliant lights best that money can buy great company to deal with very professional”

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Posted 3 years ago

Thank you so much. The Customer Service Team

Posted 3 years ago

“Great service, delivered the next day. Great lights. Thank you”

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Posted 3 years ago

Many thanks for taking the time to comment. The Customer Service Team

Posted 3 years ago

“Good quality and solid outside lights with 15 year guarantee. Arrived following day without paying extra.”

Lighting Direct 5 star review on 6th April 2022

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Posted 3 years ago

Many thanks for getting in touch. Delighted you are pleased. The Customer Service Team

Posted 3 years ago

“Outstanding service from lighting direct. Ordered 4 table lamps on a Sunday afternoon and they were delivered the following afternoon. Excellent quality product and service. Will definitely be using them again”

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Posted 3 years ago

You are more than welcome! The Customer Service Team

Posted 3 years ago

“Delivery very good love my lamp smaller than I thought but very bright does the job”

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Posted 3 years ago

Many thanks for your feedback. The Customer Service Team

Posted 3 years ago

“Just what I needed, Eterna replacement holder for old ‘buzzing’ holder T4 20w fluorescent tube 3400k (color temp) 1500 lumens (light level) MODEL : TUS20NL. Cheers lighting direct team”

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Posted 3 years ago

You are more than welcome! The Customer Service Team

Posted 3 years ago

“Goods received on time and has been fitted and working”

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Posted 3 years ago

Many thanks for your comments. The Customer Service Team

Posted 3 years ago

“Very impressed with Outside light. Service was superb.”

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Posted 3 years ago

Thank you for your very kind comments! The Customer Service Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,921 reviews