Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,761 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product range and quality excellent. Fast delivery and very well packed”

Helpful Report

Posted 3 years ago

We are very thankful for your very kind comments. Customer Care Team

Posted 3 years ago

“The website is simple to navigate and search, payment was straightforward, item arrived on time. Packaging was damaged (despite having "Fragile" stamped all over it!) but the item was fine.”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to comment. Customer Care Team

Posted 3 years ago

“Very prompt response to order with delivery faster than I had expected. The goods were well packed and in good order.”

Helpful Report

Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Customer Care Team

Posted 3 years ago

“Items delivered promptly, all as informed by email. Impressed!”

Helpful Report

Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Customer Care Team

Posted 3 years ago

“Very fast delivery good quality”

Helpful Report

Posted 3 years ago

You are very welcome. Thank you. Customer Care Team

Posted 3 years ago

“Excellent and service.”

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Posted 3 years ago

We are very grateful for your feedback. Customer Care Team

Posted 3 years ago

“Looks nicer that illustration. Beautiful Christmas decoration and lights up well.”

Helpful Report

Posted 3 years ago

We are delighted you are so pleased with your purchase. Customer Care Team

Posted 3 years ago

“Like many people over the last two years online shopping has become the norm and experiences vary.I've not used this company before and the first impression is how professional it is in its approach.Very much geared to providing a service online its actually rather good.The product range is impressive,prices competitive and whatever the amount you spend they treat it as if its the most important thing they have done that day.I'm keen to upgrade light fittings now which is something I hadn't considered until seeing the variety of fittings on the site so may well use them.In any event I'm very impressed at the quality,price and speed of delivery.Thank you.”

Helpful Report

Posted 3 years ago

Thank you so much! The Customer Care Team

Posted 3 years ago

“Excellent service of quality products at a great price. Very speedy delivery. Highly recommended”

Helpful Report

Posted 3 years ago

We are very thankful for your very kind comments Customer Care Team

Posted 3 years ago

“Have ordered a few things with Lighting Direct and have been happy with them all. Well packed and good delivery”

Helpful Report

Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Customer Care Team

Posted 3 years ago

“Impressed with the quality, value and efficient delivery.”

Helpful Report

Posted 3 years ago

We very much appreciate you getting in touch. Customer Care Team

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

You are very welcome. Thank you. Customer Care Team

Posted 3 years ago

“Loved my lamp, looks lovely”

Helpful Report

Posted 3 years ago

We are very grateful for your feedback Customer Care Team

Posted 3 years ago

“Very efficient service. Product and price good, whilst also being kept informed of order status.”

Helpful Report

Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Customer Care Team

Posted 3 years ago

“To be honest the blue light I bought doesn't really give a strong enough blue light for the purpose I want it for, so I am still looking”

Helpful Report

Posted 3 years ago

I am really sorry that you feel your experience shopping with us wasn’t as it should have been. Customer Care Team

Posted 3 years ago

“Lighting Direct does not know the difference between a spotlight and a floodlight.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. All our products have both images and comprehensive specifications on our website to ensure customers make the best possible choice to suit their needs. The Customer Care Team

Posted 3 years ago

“Box was broken,Even the courier said it was not their fault.”

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Posted 3 years ago

I am so sorry for any damage. Despite best efforts, damage can occur in transit as our products are fragile. We apologise for any disappointment. Kind Regards Patricia

Posted 3 years ago

“Fast delivery. Items exactly as discribed. Well packaged. Absolutely love my new lamp bases. Highly recommend Lighting Direct. Would definitely buy from you again.”

Lighting Direct 5 star review on 28th November 2021

Helpful Report

Posted 3 years ago

We are delighted you are so pleased with your purchase. Customer Care Team

Posted 3 years ago

“Ordered a pair of external lights from Lighting Direct and was very pleased with the service. Arrived promptly and were exactly as I expected. Would definitely use again.”

Helpful Report

Posted 3 years ago

Thank you, we very much value our customer’s feedback. Customer Care Team

Posted 3 years ago

“Goods arrived quicker than expected Quality downlighters”

Helpful Report

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,761 reviews