Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have three complaints: 1) Their website did not fully describe the item's specification, so when it arrived I had to send it back because it could not be installed where I had planned. So I returned the item. In my e-mail, I explained why I was returning it (due to a lack of information on their website) and also asked a question. 2) None of my questions have been answered. 3) I was a bit cross to be asked to pay for the return shipping when the reson for the return was due to inadequate information on the company website.”

Helpful Report

Posted 6 years ago

I am sorry you are disappointed with us. Detailed specifications and dimensions are provided on every product page to allow customers to make the best possible choice. In addition we provide a free technical advice service in the event customers need any extra help. Details of this service is on our website - perhaps you overlooked this. Kind Regards Patricia Mullane Customer Care Manager

Posted 4 years ago

“*Offensive comments removed by Feefo* I had to wait in 3 times. First he sent a picture of the wrong door saying we weren't at home - not sure which door or where he was. He did not phone us. When I complained they said he would come back i the evening but nothing happened. Finally I had a text for delivery the next day with a different chap which was fine. Lady at customer service v nice and did call back when she said. Light itself easy to install and I am very pleased with the product.”

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Posted 7 years ago

“Complained about packaging and damaged box, poor excuse given. We are building a new house next year, but wouldn't use this company for the lighting. Cant imagine very good support if anything went wrong.”

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Posted 11 years ago

“Only partially delivered the item - had to wait over a week to get the other item. Asked to have the delivery of this item re-directed to another destination. This didn't happen! Poor communication all the way through.”

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Posted 10 years ago

“Paid for next day delivery but it did not happen.”

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Posted 7 years ago

“The website had no dimensions for the diffuser, only the wattage, but I took a chance and fortunately it was OK. On "delivery instructions" I had left a note in the event of no-one being at home. Then, on the confirmation e-mail I was told it must be signed for. The packaging was a huge box filled with padding for a tiny diffuser, which creates problems of disposal as well as wast more generally. In other respects, website, service etc was very good.”

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Posted 11 years ago

Peter thank you for taking the time to leave us feedback. I have checked the website and found that the dimensions for the diffuser are on the additional information tab. You can find this by clicking on 'see full description' and then switching tabs. I hope this information helps with any future products your are interested in. With regards the packaging we have tried many different products and quantities and have found that recycled packaging we are now using gives the products the most protection and has reduced our damages significantly. Kim Puttick Sales Office Manager

Posted 4 years ago

“When delivered it arrived in a huge box in which the small box with the light in was found. It took three large plastic bags to get rid of all this excess packing. The amount of money your firm must waste on packing must be horrendous.”

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Posted 9 years ago

Many of our products are fragile by nature and to avoid the disappintment to our customers of goods arriving damaged, all are packed in robust cartons with plenty of room for internal packing. Goods that leave our warehouse can travel hundreds and hundreds of miles throughout the UK and Europe, at times on varying methods of transport. We do not consider it to be a waste of money in endeavouring to ensure our customers receive their purchases in the first class condition they expect from Lighting Direct. With recycling collections and facilites available to the majority of the population these days we feel confident that all packaging can be disposed of responisibly. Thank you for taking the time to comment. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“The order online advised that half the order was available immediately and the remainder would be delivered a week later. A following email advised that the delivery would not all be together but 11 days later. A new advice statement was sent with no adjustment to the express delivery. Had to follow up to have half the order sent as originally requested (electrician booked) and I still had to query the delivery charge- now advised this would now be revised to the standard charge which again was incorrect as it should be free due to the amount spent. Also the first package arrived and the size of the box and additional packing was absolutely ridiculous - way over the top, or could be done to improve upon this and do their bit for the environment. That said pleased with product”

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Posted 5 years ago

“Next day delivery did not happen FedEx took 3 days to travel from Chelmsford to Bocking”

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Posted 8 years ago

“This is the second time I have used this company, the first time was excellent, the seond time not so as the goods were out of stock and took over ten days to arrive.”

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Posted 11 years ago

“Nice lights but last no time. Takes 2 hours to fully charge & don?t last more than 20 minutes on 50%. Would not buy again.”

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Posted 6 years ago

“The order took for ever to come (meant to be next day delivery) and a lot of chasing to sort; then bulb supplied with it did not work”

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Posted 11 years ago

Thank you for taking the time to leave feedback. We do take all customer concerns very seriously and investigate and respond to ensure this sort of problem does not happen in the future. We have identified that our stock feed information is not always clear enough and we are currently looking at ways to ensure customers are fully aware of any lead times on products prior to confirming the order. Please accept my apologies for any inconvenience this may have caused you. Kim Puttick Sales Office Manager

Posted 4 years ago

“I have placed two orders. The first took weeks to come, although this one arrived very quickly. *Potentially libellous comment removed by Feefo*”

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Posted 11 years ago

Please accept my apologies for the longer lead-time than we originally expected. Our records show that your original order was advised to be due in 7 working days from confirmation of your order, and your complete order was sent 4 working days later than we originally expected due to unprecidented demand for this product. Thank you for your order and we hope the Mono LED Brick Light is perfect for your home. Customer Services team

Posted 4 years ago

“Delivery 2 days later then it should have been they said they give the cost back but not as yet”

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Posted 6 years ago

“Product great when it eventually arrived, absolute nightmare with delivery company Lighting-Direct used. Multiple fake delivery attempts and failed deliveries spanning over a week. Good customer service eventually to sort mess out but supplying companies generally need to recognise how delivery companies can trash an otherwise good customer experience.”

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Posted 6 years ago

“Was ok”

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Posted 7 years ago

“The lamps we ordered arrived promptly. I had also ordered bulbs but these were not in the order. Two weeks and 3 emails later I find out the lamps are "out of stock" for another 10 days minimum. Why not tell me at the time? I could have sourced the bulbs elsewhere.”

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Posted 10 years ago

I am so sorry we are unable to supply the lamps at present unfortunately due to the Xmas and new year break we are way behind on the restocking of some items but will be pushing our manufacturers to get these items in as soon as possible. Please accept my apologies for the delay and inconvenience caused. Regards Jayne Bates Customer Service Advisor

Posted 4 years ago

“You should have told me that this product was not. Suited to any location within five miles of the sea, it?s very obvious from my address that it was unsuitable for me but I had to open the package to discover this, at which point the electrician was ready to fixit.”

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Posted 6 years ago

“Lights are good, but the delivery service was very poor by DPD. The courier tried to deliver my package up the wrong house then text me to say I wasn?t in! When I collected my parcel 2 days later the box was damaged even though it had fragile marked on it.”

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Posted 6 years ago

“Purchasing process was fairly smooth and easy. The delivery was the problem for me. Whistl purchasing the item, I was given a delivery date of the 4th of December which I was perfectly happy with as I needed to receive the item by the Friday of this week so receiving it on Wednesday was idea and also gave me a couple of extra days buffer. The email immediately received after also mentioned that delivery would be on the 4th of December therefore I felt fairly confident it would arrive for that date. Roll on the 4th and I have received no communication of delivery information at all. I did receive an email from the courier on the following day that they had received the parcel from Lighting-direct however the delivery was not made until the 8th of December which was too late for me to fit for this week. I felt it was very poor that the length of delivery was far later than what was initially given”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews