Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One order was so slow in arriving that I ordered another as it missed it's delivery date, so then I had to go to the expense and trouble of returning one. I think returns should be free.”

Helpful Report

Posted 9 years ago

“Initial great fast delivery. Poor communication after notification of dented light, no email follow up, returns label or replace the product sent out in same timescale as original order”

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Posted 9 years ago

I am sorry to read that the service you received was not up to our usual very high standards. We work hard to provide exceptional customer service however on this occasion it seems we fell below those standards. As you will see from previous customer posts on this forum this is an unusual occurrence and we appreciate you bringing it to our attention. Further to our recent conversation I have now sent you all the details you need, noted your specific collection requirements, put the collection itself in place and commenced the refund process. Your return, when received back with us, will be referred to our technical department who will investigate the issue comprehensively. Once again thank you for taking the time to leave feedback and I hope you will shop with us again very soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“Five out of seven items delivered promptly the other two took a further 7 weeks to arrive.”

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Posted 7 years ago

“I paid extra for next day delivery and it took a week for my item to arrive?”

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Posted 11 years ago

Mr Clough, thank you for taking the time to leave us feedback. I can only apologise for the delay in dispatching your goods. I would like to point out that the delivery charge is a standard charge for any orders under the value of £65.00, and the estimated delivery for the product is shown on your order confirmation. In this case we estimated 3 working days. Obviously we took longer than expected which is unacceptable and I will investigate this to found out the cause. I am sorry for any inconvenience this may have caused you.

Posted 4 years ago

“Poor”

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Posted 8 years ago

“Ordered a product not available but still shown on web”

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Posted 11 years ago

Rosie, thank you for taking the time to leave your feedback. I am sorry that your experience of our website was not a good one. We do take all customer concerns very seriously and I have fed this information to our Supply Chain who will investigate why this product was still showing on the website. Kim Puttick Sales Office Manager

Posted 4 years ago

“delivery on time would help”

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Posted 5 years ago

“Product fine, but del deadlines kept being put out”

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Posted 7 years ago

“Nothing to do with company: they were excellent. Extremely poor service by FedEx”

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Posted 10 years ago

“Not worth £55! Sent it back as i put new batteries in the light and it started to fade after 2 hours! It looked like cheap plastic also.”

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Posted 5 years ago

“We are sending them back because my wife (who is a professional interior designer) considers the "antique brass" to be far too bright; perhaps the solution will be to exchange them for gold. "Antique brass" suggests a dull colour, which is what we wanted and thought it was from the illustration on the web site. Please tell us with whom we should now communicate.”

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Posted 11 years ago

I am sorry the lights were not to your requirements, each manufacturer has a slightly different take on how an antique brass should look and we try very hard to replicate the colour in the image but this is reliant on individual computers being colour correct. I can see you have now reordered the brass colour and have arranged the return with customer service. Regards Jayne Bates Customer Service Advisor

Posted 4 years ago

“Please see my email to Laura Bird 30.1.14. One slip, so far not acknowledged, marred an otherwise satisfactory experience.”

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Posted 11 years ago

Please accept my apologies Robert, Laura and myself have gone through all emails received on and around 30/1 and cannot find an email from yourself if you would like to come back to me on the email address below and advise the problem I will ensure it is resolved. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“First time we have used Lighting direct and not such a good experience. We ordered 3 outdoor wall lights online, Our bank stopped the payment for security reasons and we got a text from the bank to say the payment had not been made and if we wanted to go ahead with the purchase we would have to re-order. We also received an email from lighting direct to confirm the payment could not be taken from our card and that the order would not be shipped out to us. We wanted the lights so went back into the website and re-ordered. We received the order the next day which made me think that they had sent out the original order so I kept a watch on my card account and sure enough the took 2 amounts of money from our card and we had only received 1 set of lights. Considering they emailed us to say they could not take the first payment they went ahead and took it twice. We then received another email from them to say another shipment was on its way so I phoned them to find out why they were sending another 3 lights and also why they had taken 2 payments from us. They said we had placed 2 orders but they had sent an email to say the first lot of lights would not be sent so that's why we re-ordered. All a bit of a mix up but we were not happy that they had taken 2 lots of money when we only authorised 1. We were happy with the lights which are now installed but are awaiting a refund of the second withdrawal of our money.”

Helpful Report

Posted 6 years ago

I am sorry you are not happy with us and appreciate your frustration at what has transpired. To clarify, your card was declined when you placed your initial order and when you contacted your bank they advised you to place the order again. Responding to our contact with you would have been the better course of action as your order was still on our system, albeit not dispatched due to the payment issue. You then placed a second order on-line with accompanying card details. Subsequent to you placing this second order the payment for your first order was allowed by your bank hence our automated system released the goods.This sequence of events led to two dispatches and two payments. As per our conversation yesterday, we have recalled one of the consignments and refunded you in full for the unwanted order. I am pleased you are happy with your lights and hope you will shop with us again very soon. Kind Regards Patricia Mullane Customer Care Manager

Posted 4 years ago

“Poor service, lack of communication”

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Posted 4 years ago

Thank you for getting in touch. This light was not in stock when you placed your order as detailed on the product page on our website. Due to the situation over recent months surrounding Covid-19 unexpected delays have occurred and we endeavoured, as best we could, to keep customers updated during what were very challenging times. You were sent update emails, the final one confirming the July dispatch date. I note your order was delivered on the 29th July. I am therefore unclear why you have reported "lack of communication" in this feedback. Perhaps our emails went into your spam/junk folders. I am pleased to note you have shopped with us many times previously thus must be aware of our commitment to customer service. We do of course regret any delay in getting an order to a customer however unfortunately in this instance the circumstance of the delay was completely out of our hands. We regret any disappointment or distress caused to you by the delay of the arrival of this Solar Light. Kind Regards Patricia

Posted 4 years ago

“No reply when complained”

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Posted 6 years ago

“The ordering and delivery was very quick, however the product has a faulty finish on it, and when trying to contact Lighting direct on email they havent got back to me in 3 days. I also tried to call them, there was only an answering machine and i left a message and still no response in nearly 24hours. I want to arrange to have the lights returned. I was upset with the quality and now very disapointed with the service.”

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Posted 9 years ago

“I paid for a 1-2 day delivery but my order took 3 days to arrive. Don't use Hermes to deliver your parcels.”

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Posted 5 years ago

“I needed to change my order but found it extremely difficult. I couldn't get through to anything other than an answer machine and when I eventually got a call back I couldn't have my incorrect order stopped and was therefore required to pay for both the incorrect and correct orders, and now await the first refund.”

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Posted 11 years ago

Lorraine, thank you for taking the time to leave your feedback, we do take your comments extremely seriously and will look into the reason for the delay in responding to your phonecalls. Your credit was processed and your new order will be with you early next week. I am sorry for any inconvenience that this caused you. Kim Puttick Sales Office Manager

Posted 4 years ago

“The delivery of the lights was spot on. I have installed this around my front door. The product is not good at all. Some of the lights have lose plastic balls attached to them. I had to put in some packing to keep hold of that plastic ball. The lights are not as bright as I thought they would be. I would not recommend to buy this product.”

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Posted 6 years ago

“STILL WAITING FOR DELIVERY”

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Posted 11 years ago

I am sorry for the delay, the next day delivery is available in mainland UK only, due to your location the carrier state 5-7 working days for receipt of your parcel. Regards Jayne Bates. customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews