Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“original puchase of a Lucide Isla pendant light shade , on same page was a bulb that did not fit full size screw needed a small screw . I ordered 10 more shades and 10 12052 4w led filament golf ses . asked that you correct the first bulb error. You sent me a 30w E27 full size screw bulb. please help me . I have no time to waste on this type of issue . please send a 12052 4w bulb to match the 10 I have bought. PS I paid for next day , you didn't have the stock so you did not send next day. I have personally used lyco lighting in my garden at home , something is going wrong in your warehouse”

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Posted 7 years ago

“U delivered the Items to the neighbour and failed to notify the customer where the delivery was I had to call and chase the order days after it supposed to be delivered”

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Posted 11 years ago

I am sorry for the problem with delivery on this item. There was nobody at the delivery address on the day the parcel was due to be delivered so rather than take the parcel back to the depot undelivered the driver left with the neighbour who offered to pass the parcel on once someone was home. I am sorry this did not happen immediately. Regards Jayne Bates. customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“Service has not been to a good standard. I only received part of my order. I have tried to call serveral times but the phone has gone un answered.”

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Posted 8 years ago

“it didn't look like the pictures and returns are expensive”

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Posted 7 years ago

“I ordered two lights, the first one arrived very quickly but the second one did not arrive until I sent an email to customers services about two weeks after the order was placed. *personal data removed by Feefo*”

Helpful Report

Posted 11 years ago

I am sorry for the delay on your second order. At the time of order the the webpage stated the item was out of stock and delivery was estimated to be 5 working days, unusually the item was out of stock at the manufacturer and took an extra week to come into us and was then sent into you on a next day delivery. Please accept my apologies for this unexpected delay Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“Service good, delivery not free and took longer than expected. Product faulty will have to be replaced.”

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Posted 5 years ago

“Next day delivery failed to happen, the parcel was delivered yesterday. After repeated 'track your parcel' requests which revealed nothing of any use. Why not dump FEDEX.”

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Posted 8 years ago

I am sorry your order was not delivered when expected on the 29th December. It would seem from the tracking information that FedEx had some difficulty finding your property as I note an address query logged at 13:25 on the 29th. Yesterday was the first opportunity for delivery after the New Year break since resolving that query. FedEx do excellent work for us in delivering over 99% of next day deliveries on time however periodically despite their best efforts delays occur for reasons such as above. This time of the year, with the shear volume of consignments in the system, can be a challenge for all carrier services. I will of course pass on your concerns. Thank you for getting in touch and a Happy New Year from all at Lighting-Direct!

Posted 4 years ago

“Always on answer phone message, don't return call.”

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Posted 10 years ago

“The lights are beautiful but unfortunately the planned delivery time was changed as the package was too big. They delivered the next day with out sending me a notification and left the lights outside my house in the rain for 2 days as I had gone away. I am praying they will still work but doubt it as the boxes were saturated right through. Shall be returning for full refund if they turn out to be broke when we fit them.”

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Posted 5 years ago

“Quality not as expected and had to pay for returning item.”

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Posted 8 years ago

“Delivery was made to the wrong address and was passed on by the recipient who kindly delivered it by hand from a distance of 200 meters”

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Posted 11 years ago

I am sorry for the problem with one of the lamps, I can see you have spoken to customer service and we have replaced all 6 for you so they are matching. FedEx will always try to leave with a neighbour if you are not home when they try to deliver although this can be inconvenient it is often better than trying to redeliver another day and expecting you to stay in for a further day. Regards Jayne Bates. customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“I was told that the light unit I purchased came with the ceiling hook required to fit it but it did not. When I called the supplier they said they do not sell the hooks and if I'm not happy, I could return the light! It would have been simple and more constructive to source the hook and send it to me rather than inconvenience me a second time by saying it was included when it wasn't and then on top of that offering me more inconvenience by suggesting the light be refunded.”

Helpful Report

Posted 8 years ago

“Easy to order but payment was delayed because they tried to take it at 6am and my bank was concerned that it wasn't genuine.I phoned Lighting -direct, had to leave a message but they didn't get back to me.Then they said the order would be cancelled so I had to phone again, all time and money!”

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Posted 6 years ago

“Customer care did not believe I had bought the items at 20% off in the Black Friday sale. When I responded that I was right, and had received theee more emails offering the sale I received a very rude response, so I would not buy from you or recommend you to others again. A pity, as I like your products, but customer care is more important”

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Posted 7 years ago

“I initially ordered 3 fisherman pendant lights and 2 iDual ceiling lights. I had to amend the order to one large fisherman pendant and customer service was great. However, when the lights arrived, 2 out of 3 were faulty (bent or cracked) They arranged collection for the next day and I'm now awaiting a refund..”

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Posted 7 years ago

“Cannot comment as delivery has been cancelled twice, so not happy.”

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Posted 7 years ago

“Light didn't work, sent it back”

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Posted 6 years ago

“Goods arrived on time, but the glass lampshade was broken due to no bubblewrap inside the box...just bubblewrap OUTside the box! Customer services, Gerda was very helpful in getting the returns sorted out. Their policy is not to open the manufacturers' wrappings, so this must happen a lot. The followup DPD website arrangements for returns do not allow for any errors to be made or corrected by the person trying to arrange a return. Gerda saw me through!”

Helpful Report

Posted 6 years ago

I am disappointed to hear your purchase arrived damaged. Our products are fragile by nature and unfortunately, despite our best efforts, periodically damage occurs. Our returns process via our carrier partners, DPD, has received many positive comments for its efficient and user friendly nature so I am sorry to hear you did not find it so. Thank you for taking the time to offer feedback and I hope you will shop with us again very soon.Kind RegardsPatricia MullaneCustomer Care Manager

Posted 4 years ago

“Dar Giovana 5 light Chandelier is not the quality I expected for the price charged. If you decide to purchase this item make sure to unwrap each glass droplet (over 140) and inspect the metal holes for droplets are not blocked before you have it installed. Most of the droplets were chipped and they are not the same length or straight. Foolishly I thought the customer service will understand that it is impossible to unwrap each droplet inspect it with eagle eye and then wrap everything perfectly if you find faults because all that customer service can offer you is 10% back for faulty item if you decide to keep it as it be actually to much to have it uninstalled. Which I suspect they know ppl r not going to call electrician back to pay even more money to have it removed. The Customer Service was nice talking to however took too long with responses I had to keep emailing on weekly basis and even after sending proof of photos how bad the imperfections were all that was refunded for faulty item was 10%. I don?t recommend this product at all unless you are prepared to check all droplets before installing.”

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Posted 5 years ago

“Expected next day delivery on lamp, arrived 6 days later as did e mail with apology, I needed the lamp for a job and it could of led to further purchases.”

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Posted 10 years ago

Please accept my apologies for the delay in your order. The goods were sent out on our standard next day delivery but the carrier had a problem and the parcel was delivered to the wrong delivery depot by mistake. We work very hard with Fedex our delivery partners to try to eliminate mistakes like this unfortunately human error means an occasional error does occur and they try to resolve this as soon as possible. Your custom is important to us and I hope you would give us another chance to prove ourselves. Regards Jayne Bates Customer Service Advisor

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews