Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,871 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks to Karen Matthews who offered me excellent service throughout. The company fails on several counts: 1) Delivery took longer than advertised and no reason was given 2) An item was missing from the parcel - this was rectified after several unanswered email and a phone call. 3) Because of the mess-up with the missing item I was promised a refund for it. I had to make a second phone call over a week later to get my refund (the excuse for this was a problem with accounts) 4) I purchased through Topcashback expecting some cashback. Despite following the process my cashback was rejected. I can only assume this was because I got a refund.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. It is disappointing that your experience shopping with Lighting Direct did not meet your expectations. Service is of the utmost priority to us with delivery to customers a major part of that so I apologise you received your purchases a day later than you expected. Regretfully one of the switches you ordered was omitted from your package and on being advised we immediately commenced the process of refunding you. This refund has no bearing on the cashback process with Topcashback. They are an independant site and we have no influence in their acceptance or rejection of a cashback request. With regard to your purchases, I am very glad you deemed them excellent in the main however I will ask one of our technical team to contact you with regard to the dimmer as we would be very interested as to why you found this disappointing. Thank you again for taking the time to comment and we look forward to you shopping with us again very soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“1. Answer your phones 2. Delivery dates should be kept to. 3. Return calls”

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Posted 6 years ago

“They could teach the girl who answers the phone how to deal with enquiries. I needed help to assemble the lamp and she was absolutely no help at all. I ended up having to pay an electrician £20 to assemble it as it was so complicated.”

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Posted 7 years ago

“Quick delivery of the wrong remote control.”

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Posted 6 years ago

“Actually wanted to rate 5 star but something went wrong ? Excellent start to finish”

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Posted 6 years ago

“Placed order on 21/12/18 and stated in stock . I paid extra for delivery before Xmas . Goods did not arrive before Xmas . No explanation given . Actually forgot about the item but remembered and when I contacted informed awaiting for it to be in stock again. Eventually got it in February . Very disappointed”

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Posted 6 years ago

“They failed to process our order saying it had been lost in their system & it would not have been shipped if I had not chased. I had a wasted trip & wasted time going to our warehouse to collect goods that they had failed to deliver. The eventually delivered 4 days late & I've heard nothing further about my suggested refund of Â£20 to compensate.”

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Posted 10 years ago

I am very sorry you had this inconvenience with your order. It is a very rare occurrance that something like this happens as we ship out 100s of parcels each day and over 99% get there next day as required. A credit has been raised against your order for the inconvenience this delay has caused you please accept my sincere apologies for the failure. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Completely wrong item sent. Although this was quickly corrected at zero cost to me, the initial error is a problem.”

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Posted 11 years ago

I apologise for our original error and for the inconvenience caused. I am sorry you are not happy with the lamp which is a genuine type 75 Anglepoise desk lamp and any changes to specification have been made by Anglepoise and are out of our hands. Louise Craig Customer Service Advisor

Posted 5 years ago

“My purchase was to be delivered between 3-5 days, over a month later still not got it yet. No one from the company contacted me to explain the item was out of stock, I called 3 times before someone who told me they would call me back did.”

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Posted 8 years ago

“I was disappointed that there was not a bulb in the spotlight. It was not possible to mount the spotlight flush to the wall, because the light does not have a groove in the unit to allow the mains power cable to be out of the way.”

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Posted 6 years ago

“Very poor packaging, box received open, items inside wasn?t packed with any protection. No delivery notification. Will not use again unfortunately.”

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Posted 5 years ago

“Goods arrived in very poor condition due to inadequate packing. Customer Services were helpful enough when contacted but replacement goods were not in stock. A further e mail from Customer Services indicated a delivery date of partial replacement of January 16th. Nothing arrived. Additional goods not available until January 30th.”

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Posted 7 years ago

“Light didn't work very well, emailed company and have had no reply. Won't use them again.”

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Posted 11 years ago

Stewart I am sorry that you feel our Customer Services has not met your expectations, we do have an automated response message on our email to notify our customers that we are currently in our busiest period and it may take up to 48 hours to respond to your query. Please let me know if you did not receive this. I believe you emailed on Tuesday and Jayne in Customer Services has responded to you today Wednesday. The solar product that you have purchased is intended for decorative purposes. The problem I believe is not with the light but unfortunately due to the weather conditions the dusk to dawn may be activating during the daytime and not allowing the battery to charge. You may need to switch the lamp off during the day to allow the batteries to charge fully. Kim Puttick Sales Office Manager

Posted 5 years ago

“The delivery was later than your sales receipt stated, yet you made me feel like it was my fault. quite disappointed with the service over all. thankfully the product was good as expected.”

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Posted 8 years ago

“I placed my order for some solar lights mid June. It finally arrived in mid August over 2 months later. If an item is out of stock don?t take my money and keep sending messages saying it will be delayed a few days.”

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Posted 7 years ago

I am very sorry your order for solar lights was delayed which was due to distribution problems with our supplier. Delays such as this are not the usual experience of our customers I can assure you. Please note that we do not take payment until items are dispatched therefore your payment method was only debited on the day the order left our warehouse for delivery to you.Thank you for getting in touch.Kind Regards,Patricia MullaneCustomer Care Manager

Posted 5 years ago

“We ordered a lamp for our new conservatory and waited for delivery. A week or so later I had an email telling me the delivery would be delayed by a few days, so no problem. I then had another email telling me of a further delay which would put delivery beyond our required date. We cancelled the order and asked for our money back, so far the refund has not arrived and it is now about 2-3 weeks. I'm not pleased.”

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Posted 10 years ago

“Only one piece of order arrived no explanation of missing pieces. After one week telephoned and was told rest of order won?t arrive until augus. Order cancelled”

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Posted 7 years ago

“No invoice was sent following my purchase. When I 'phoned to chase up, the person I spoke to in accounts took about 5 minutes to find the invoice on her system (although I had given her the order number), then told me the invoice 'would have been sent automatically following despatch'. I reminded her that the reason I was 'phoning was because I hadn't received the invoice. I was then promised I would receive a copy invoice in 5 minutes or so. 3 days later, I'm still waiting.”

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Posted 6 years ago

“Took three months for product to arrive and I had to chase all the way, was not notified that my product would be delayed at all.”

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Posted 10 years ago

Unfortunately there was an inordinate delay in getting these lights into stock which was completely out of our control. I totally understand your frustration in having to wait so long. We do have a process in place in order to keep the customer informed in the event delivery is going to be delayed and clearly this did not occur in your case and for this I sincerely apologise. Prompt delivery to our customers is of the utmost importance to us and is something we usually excel at as is borne out by the many many customers that comment in feedback. Again I am sorry you experienced difficulties and hope you will come back and shop with us again soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Customer service could improve”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 16,871 reviews