Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,034 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“The order online advised that half the order was available immediately and the remainder would be delivered a week later. A following email advised that the delivery would not all be together but 11 days later. A new advice statement was sent with no adjustment to the express delivery. Had to follow up to have half the order sent as originally requested (electrician booked) and I still had to query the delivery charge- now advised this would now be revised to the standard charge which again was incorrect as it should be free due to the amount spent. Also the first package arrived and the size of the box and additional packing was absolutely ridiculous - way over the top, or could be done to improve upon this and do their bit for the environment. That said pleased with product”

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Posted 6 years ago

“really helpful when I spoke to someone. I then ordered online. fantastic product and very speedy delivery”

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Posted 6 years ago

“fast esay to use”

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Posted 6 years ago

“Product came damaged, spoke to customer service shortly after and they were fantastic, sending a new product the following day which came in perfect condition, great company to deal with.”

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Posted 6 years ago

“Very speedy delivery, although paid for at time of purchase. Item well-protected during transportation”

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Posted 6 years ago

“Light bulbs arrived in a timely manner”

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Posted 6 years ago

“the lights look good for the price, have not fitted them yet, but they arrived in good condition”

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Posted 6 years ago

“Great service at a fair price”

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Posted 6 years ago

“I was pleased that my order came within two days but the box was far too big,you could easily have fit twenty of the items inside, why?”

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Posted 6 years ago

“Very good product and service.”

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Posted 6 years ago

“,, yes I will”

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Posted 6 years ago

“This was the first time I have purchased from lights direct and found them to be a first class company with a rapid delivery service even when they replaced items which arrived damaged”

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Posted 6 years ago

“Good website, good product, good delivery: what more do you want? Will use again, soon.”

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Posted 6 years ago

“The light fitting was just as advertised. It was delivered promptly and my electrician said it was easy to install. it now works well and has proved to be good value”

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Posted 6 years ago

“Very efficient!”

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Posted 6 years ago

“Customer service was horrendous ,order 15. GU10 bulb on 24 Feb they just never arrived. No contact from Lighting Direct !!! I had to contact them where they told me they forgot yo send them out Unberlivable, Gave me a second date because there was no stock level and once more they did not turn up ... So I would,have expected a call and may be some form or compensation But No. So be carful when you order from them... I will not be ordering anything from them agian. Russell Firman from Liverpool”

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Posted 6 years ago

Thank you for taking the time to get in touch however I think perhaps there is a misunderstanding here. This order you refer to was placed on the 28th Feb and for our item codes 81088 & 81090. These are switches and sockets and not GU10 bulbs. The order was placed at 14:27 on 28th Feb and delivered on 29th at 12:37, less than 24 hours later. Having reviewed all your previous transactions there are no GU10 bulbs included in any of them. You will have received this review request in relation to your transaction for the sockets and switches. I think perhaps you have erroneously responded with feedback of a less than satisfactory experience with another retailer and not Lighting-Direct. Kind Regards Patricia Mullane Customer Care Manager

Posted 6 years ago

“I was really impressed by the exceptional service and speed of response.”

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Posted 6 years ago

“Informative staff members who were able to inform me that I was choosing the correct lights & the delivery was extremely quick & items very well packed. I would recommend the company to friends & family”

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Posted 6 years ago

“Arrived on time”

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Posted 6 years ago

“Quite a quick service well packed no damage look good on the wall”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,034 reviews