Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the lights on the 19th September and was informed that they were in stock at the point of purchase. I was later informed when I rang and chased their non arrival that they were out of stock. Its now the 3rd Oct and I am not able to give you any feedback on the lights as they still have not arrived”

Helpful Report

Posted 11 years ago

William I am sorry for the inconvenience that this has caused you. As advised on your order confirmation the product did have a 5 day lead time, this was unfortunatley increased as the supplier was not able to meet the order quantity. We have now changed supply of this product to ensure future orders are not affected. Your products are out for delivery today. Please do not hesitate to contact me on 0843 3177820 if you wish to discuss this further. Kim Puttick Sales Office Manager

Posted 4 years ago

“Had replacements sent fair enough but 2 of them were also faulty these things need to be tested before being sent out”

Helpful Report

Posted 5 years ago

“It would be nice if I was informed about when delivery was going to take place.”

Helpful Report

Posted 9 years ago

“The item purchased could not have arrived in a worse condition; the box was badly damaged upon arrival and looking at it I thought it was broken during transit (I would suggest you seriously consider changing your courier as the delivery man did not seem to care at all about the condition of the box (though it had a fragile tape wrapped around it!!!). Upon opening the box, the item was covered in dust - made me seriously question whether anyone at the retailer cared about the condition of the item - obviously NOT. Rather disappointing overall (and won't be using this retailer again).”

Helpful Report

Posted 10 years ago

I am very sorry the parcel you received was not in pristine condition, we have a very good relationship with Fedex and 99% of our parcels are treated with the care and delicate handling they require unfortunately there is always the odd exception. Please accept my apologies, this will be taken up with Fedex and the driver will be spoken to. The dust on the packaging is unfortunately a by product of the shredded card used to support and protect the item in transit we have tried many types of filler for the boxes and this is the one that does the job the best. I hope you will use us again as your custom is very much appreciated and valued. Regards Jayne Bates Customer Service Advisor

Posted 4 years ago

“A nightmare to fit partly because it was going on a lath and plaster wall, I could only fit the wall bracket vertically on the wall. then I had to alter the hole in the middle of the chrome cover as the bracket was not designed to fit vertically. I thought that was it but no I could not secure the chrome cap to the bracket as the holes in the cap did not line up with the threaded holes in the bracket, I had to remove the bracket put it in a vice and re-shape it. I gave it 2 stars as it is quite good now it is finally on the wall.”

Helpful Report

Posted 6 years ago

“Have learnt a lesson. The only way to purchase lighting is to go to a shop in person and see the quantity and quality of light output. Buying online does not give you this option and when you discover that the light output is rubbish once it is installed you cannot send it back and are stuck with it.”

Helpful Report

Posted 11 years ago

Richard, I am so sorry that your fittings were not suitable for the area you purchased them for. We do try to give as much information and guidance on best uses on the website. We are also replacing a lot of our images so that each fitting has an insitu picture to help customers to visualise the lighting effect. I am hopeful that the lamps I have sourced will improve the light output enough to suit your requirements. Kim Puttick Sales Office Manager

Posted 4 years ago

“Make sure you don?t forget half the order next time. Had to email and ask where my order was, obviously got lost in the system”

Helpful Report

Posted 6 years ago

“Although you dispatched the item immediately, your courier HERMES let you down very badly.I had a delivery date and time slot, but they then delayed it by 24 hours due to technical reasons. Next day we were in our kitchen, which overlooks the road awaiting delivery, but nothing came at the expected time. They claimed we were not in, which was an obvious lie. They did not leave a "Missed you" card. They rescheduled it 24 hrs later, and delivered it by leaving it in the porch, with a forged signature on their device. They did not knock on the door. This has happened before with another supplier who used Hermes.”

Helpful Report

Posted 5 years ago

“by getting the address right and acknowledging my concerns . Hermes were all show and no performance”

Helpful Report

Posted 5 years ago

“Quick dispatch”

Helpful Report

Posted 10 years ago

“The reason for my rating. The picture of the product didn?t match 100% what I received. The white plaster/ plastic finished wasn?t near around the lighting area. I had to return but had to pay for the returns postage myself. Furthermore once the return was submitted, it?s been 1.5 weeks and still no correspondence regarding my return or when I?ll receive a refund- the customer service Seems to end after you have requested a refund.”

Helpful Report

Posted 5 years ago

“Delivery was speedy. Better quality fitting needed to hold light on ceiling”

Helpful Report

Posted 6 years ago

“Paid for next day delivery , waste of time . Use Myhermes which is a mistake . My parcel went back and forth between local dept ( Banbury) and their hub . Said on tracking out for delivery weds came fri after several phone codes . Wont buy anything from companies that use Myhermes”

Helpful Report

Posted 5 years ago

“Delivery took a week longer than advertised; they sent lights in two shipments”

Helpful Report

Posted 8 years ago

“The wrong items were delivered sent an email stating this was sent an automatic back with store opening times (during mas break) so then to called the office and spoke to the Patricia complained I had rec'd what was like an out of office email just stating opening hours .So then had to call using my pre paid she explained that there was skeleton staff confirmed I understood but the email was rec'd so it gave me impression no one was going to call me back - she didn't seem to understand what I meant and indicated that I expected to get a call straight -said that wasn't the case but as I got the email it gave me impression that I was expected to call back after 4/1 yet their office was still open.She then asked what did items did I THINK I got I said I didn't think but knew as I had opened the box gave her the details she did apologise. But it took approx three emails to organise the collection of returns and supply the correct order due not clearly stating that the courier could give what day pick could be but not actual times.”

Helpful Report

Posted 9 years ago

We made a mistake and sent out an incorrect order and for that, again I apologise. I understand this was frustrating for you. Though we wish they didn't, sometimes errors occur and on the rare occasion they do we try our utmost to resolve them as speedily as possible with minimal inconvenience to the customer. I am a touch confused with regard to your comments regarding our opening times over Christmas. In order to offer the best possible service we only varied our normal opening hours minimally and all customers who emailed received an automated response with those dates and times set out clearly. This email stated that we were open at the time you contacted us. All emails received by us are dealt with chronologically and in the timeline of the half hour from when you sent yours and you phoned us unfortunately we had not reached it. I did not intend to protract the matter by asking you questions about the items you received in error. Feedback is important to our business and allows us to constantly review and improve our processes. Currently we cannot offer collection time slots however we can collect from any address convenient to the customer, office, neighbour etc, and not just the original shipping address. We can also, as I advised at the time, collect from any safe place outside the property designated by the customer. We do need the customer to confirm what arrangements they would like us to make hence the need to keep communications open until our customers' requirements are met. Many thanks for taking the time to leave feedback. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“Pleased with items ordered but have really been inconvenienced by you sending me an item not ordered which I have had problems getting collected as of today it is still in my possession”

Helpful Report

Posted 6 years ago

“Excellent product. FedEx delivery tracking non existent and had to wait in all day until late afternoon. We are busy people and will not place future orders until you appoint a carrier with a 'time slot window' as with most of FedEx competitors. Very disappointing and a shame for an otherwise excellent Lighting Direct. It is a pity that the carriers do not have a separate review section!”

Helpful Report

Posted 8 years ago

“Made order Saturday, not showing on my account No DAT so ordered again. Received 2 orders but by Thursday still only 1 order showing to me. Contact with the online chat was very unhelpful and girl rude. Had to phone. Patricia very helpful”

Helpful Report

Posted 8 years ago

“I have placed multiple orders. Had different fittings for lights sent in multiple orders. Had connectors sent out for one order and still waiting and have given up on second lot of connectors to be sent out. I have spent A lot of money”

Helpful Report

Posted 5 years ago

“Delivery date was significantly put back after I'd put the order in. I still haven't received the order yet, although I have received emails. It's difficult to write a review when you don't actually have the product!”

Helpful Report

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews