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Lighting Direct Reviews

4.7 Rating 16,503 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,503 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that after ordering 2 lighting items, no acknowledgement or confirmation was sent, although money was taken from my account within 2 days. Invoice finally sent with despatch note. Also Hermes delivery let us down by claiming we were out when they called, we were in waiting! The outer box was very damaged and inner box slightly so.”

Posted 3 years ago

Thank you for your feedback. All customer get automatically emails an order confirmation once a transaction is completed. This is without exception so perhaps it went into a junk or spam folder. I am sorry our carriers disappointed you. The Customer Care Team

Posted 2 years ago

“poor service. orders split up without notification; the main order delayed without delivery date”

Posted 3 years ago

Unfortunately as shown on our website at the time of the order some goods were not in stock hence the it was part dispatched as per the instructions we received. We delivered the balance of the order just as soon as possible. We apologise for any inconvenience that may have been caused. Customer Care Team

Posted 2 years ago

“I can't write a review as I haven't received my order yet!”

Posted 3 years ago

Review requests are sent out once orders are dispatched thus yours will be with you soon. We hope you are delighted. The Customer Care Team

Posted 2 years ago

“Ordered a light in November for December delivery. Chase the delivery three times- rolling Manana. "We will update you if the delivery changes again." Not. Finally delivered in February.”

Posted 3 years ago

We are very apologetic. We passed on expected delivery dates in good faith we can assure you. A combination of the prevailing issues affecting many industries caused huge logistic challenges. The last thing we want to do is disappoint our customers. The Customer Care Team

Posted 2 years ago

“Wall light was inadequately packed and arrived with the glass shade broken. You would think that an established lighting company would know how to pack things safely.”

Posted 3 years ago

Apologies your order did not arrive with you in the perfect condition expected. I hope you were pleased with the replacement which was with you within days. The Customer Care Team

Posted 2 years ago

“lighting fixture arrived broken, not sure if it left the supplier broken, or was damaged in transit, company agreed to replace, apprehensive about similar damage to replacement arriving either today or tomorrow”

Posted 3 years ago

Thanks for getting in touch. Obviously your light became damage in transit. Our products are fragile and periodically damage occurs despite best efforts. We hope you were not too inconvenienced. The Customer Care Team

Posted 2 years ago

“Dissapointed at the delivery paid additional cost for next day or two delivery Now day 3 and no delivery”

Posted 3 years ago

Apologies, the carrier depot in question was having difficulties with the number of drivers available. We are sorry if you were inconvenienced in any way. The Customer Care Team

Posted 2 years ago

“We first contacted LD's enquiry line but the lady there was hopelessly incapable of answerring our questions. She used Covid as the excuse but it was simply a lck of intiative and common sense. Rather than getting help she simply stopped responding. When we eventually reached her boss, things were swiftly solved, albeit with some unfounded criticism from LD' s staff. The lights were delivered quickly. If there was a choice of supplier to LD for the lights we wanted we would have gone elsewhere.”

Posted 3 years ago

Thank you for getting in touch. As we were in safety "bubbles" the member of the team in question could not enter our warehouse to obtain examples of the lights you were enquiring about. This delayed matters not least because the Customer Care Team were also working remotely at the time. Strict Covid protocols had to be followed which was explained at the time to no avail. I am pleased we did eventually resolve issues however any delay was down to the prevailing circumstances of Covid. The Customer Care Team

Posted 2 years ago

“Long wait time for delivery and apart from the order acknowledgement there was no communication sent to say it’s been delayed / delivery date. Only when I query it via email to cancel they said it’s been despatched. Decided to receive it but have to say poor quality and the paint has bubbled so sending it back for a replacement as I do like the design.”

Posted 3 years ago

“Ordered lighting and paid for 1 to 2 days express delivery, not receiving until 3 days after sending the order. On the positive side they have agreed a refund for that element, but I did have to ask for this, it was not volunteered. Refund not yet in my account.”

Posted 3 years ago

Apologies for the slight delay with your order. The Customer Care Team

Posted 2 years ago

“Efficient web order, good delivery. Company ignored my email / contact prior to order and made no effort to contact me. All paperwork avoids any phone numbers and Lyco number is never answered. As a Trade buyer I cannot work with companies like this.”

Posted 3 years ago

I am sorry you are not happy with the service you received. We can be contacted by phone, email and Live Chat. All contact details are on our website. The Customer Care Team

Posted 2 years ago

“Only received half my order with no explanation or when I will receive the rest.”

Posted 3 years ago

“We still haven't received our order..... This has been atleast 3 weeks.”

Posted 3 years ago

We are very sorry for the unavoidable delay during these challenging times. We are endeavouring to get orders to customers just as quickly as possible I can assure you. The Customer Care Team

Posted 2 years ago

“I received 3 lights but should have also received a wall light. I am still waiting to hear from customer services regarding my order.”

Posted 3 years ago

“Ordered lights and bulbs and paid for express delivery which was 1-2 days. Lights were delivered but no bulbs and no update of when they will be sent. No offer of refund for delivery either. Poor service”

Posted 3 years ago

“Good products and competitive prices but their delivery systems are haphazard and their communications demonstrate they have no idea where their packages are. Buy from them if you have no time delivery requirements and are willing to spend your time trying to track items and are able to be home 24/7.”

Posted 3 years ago

“Hard to say ordered in May its August tomorrow still waiting”

Posted 3 years ago

“Poor service, lack of communication”

Posted 3 years ago

Thank you for getting in touch. This light was not in stock when you placed your order as detailed on the product page on our website. Due to the situation over recent months surrounding Covid-19 unexpected delays have occurred and we endeavoured, as best we could, to keep customers updated during what were very challenging times. You were sent update emails, the final one confirming the July dispatch date. I note your order was delivered on the 29th July. I am therefore unclear why you have reported "lack of communication" in this feedback. Perhaps our emails went into your spam/junk folders. I am pleased to note you have shopped with us many times previously thus must be aware of our commitment to customer service. We do of course regret any delay in getting an order to a customer however unfortunately in this instance the circumstance of the delay was completely out of our hands. We regret any disappointment or distress caused to you by the delay of the arrival of this Solar Light. Kind Regards Patricia

Posted 3 years ago

“My delivery of 5 outside lights had one broken. Quite evidently it was damaged before it was packed and despatched. To their credit LD said they would replace it, but when they gave me a date for delivery it is 1st August - over a month from my original delivery and order. When I asked them if it could be earlier they simply said no and they could 'understand' my disappointment. I expect companies with customer service awards to have quality assurance systems that don't despatch damaged products and to make some attempt to solve customers problems not just ' understand them'.”

Posted 3 years ago

“There was no problem with delivery of lamp and of lamp itself but it did not look right in my lounge . I therefore needed to return it and that is when the problems started . You cannot spk to anyone in person it is all by email. They deal with Hermes for returns and i was promised a collection 7 days ago. I have left several messages with Lighting direct explaining that I am still waiting and now they are not responding . I am now in a situation where I am struggling to get in contact with both Lighting direct and Hermes . Therefore it seems to me that they are happy to take your money but not give refunds . I will not be shopping with this company again .”

Posted 3 years ago

I am very sorry there has been a delay with your collection. Hermes routinely collect returns on our behalf however during these Covid-19 months some delays have occurred. We will contact you directly with a view to getting the collection arranged as quickly as possible using a different carrier if necessary. I apologise you have had difficulty getting in touch with us - we are dealing with high volumes of calls and emails at present. Thank you for bringing this matter to our attention. Patricia Customer Care Manager

Posted 3 years ago

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Lighting Direct is rated 4.7 based on 16,503 reviews