Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really speedy delivery and product exactly as expected”

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Posted 5 years ago

“I have emailed you about a problem with one of the two Caden lights that cannot be used. So far I have not had a reply from you. I note from of the recent reviews about your company that your answer included a phone the reviewer could have callEd to help solve there problem. I phoned this number, the message advised me to email. I call called Darr to see if they can help, I await there reply.”

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Posted 5 years ago

Thanks for getting in touch. We received the email you mention above on Saturday 24th October on a day when the team were having a well earned rest. Delighted to have been able to assist you on Monday 26th. The Customer Care Team

Posted 4 years ago

“Good service delivery on time ?”

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Posted 5 years ago

“Very poor had a broken lantern they said they couldn't get one as they were not sold as a separate item. Was told had to buy a complete new unit although only had 24 hours. Managed to purchased one in 48 hours from importer/wholesaler”

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Posted 5 years ago

All of our lights arrive in stock complete and ready for dispatch. We do therefore not have any spare parts for our products. If lights become damaged in transit we replace the whole product. I am sorry you had an accident with your light however we were unable to assist due to not being the manufacturer. The Customer Care Team

Posted 4 years ago

“Excellent service - prompt delivery and securely packaged.”

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Posted 5 years ago

“Missing items from original order. Contacted and confirmed would follow shortly. Items did not arrive. Contacted Lighting-Direct to find out what what happening but no further contact. Items finally arrived but disappointed with the fact that my emails were ignored. Would think again before using in the future.”

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Posted 5 years ago

“Should have received my light two weeks ago. Hasn?t arrived, you can?t ring them and they haven?t replied to my emails !”

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Posted 5 years ago

Thank you for getting in touch. Your order left us yesterday (5th August) and will be with you tomorrow. Please check your emails for the notification from the carrier which has been sent. As advised on our website at the time of your order your particular choice was out of stock and not due in until yesterday. Unfortunately the situation over recent months surrounding Covid-19 has led to longer lead times for some products. This is something that is out of our control. I hope you will be delighted with your Nordlux Luxembourg Outdoor Light and bulb. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Service was excellent and so were the lights. Really fast delivery.”

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Posted 5 years ago

“I cannot give feedback the items aren?t received one item is out of stock and until it comes in they won?t send rest of order”

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Posted 5 years ago

“Excellent response, brilliant communication & speedy delivery, would definately recommend and will definately use again. Totally satisfied”

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Posted 5 years ago

“Easy to navigate around the site. Easy to order. Fast delivery service. The lights were exactly like the pics. Absolutely love them.”

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Posted 5 years ago

“Items delivered in a couple of days and extremely well packaged.”

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Posted 5 years ago

“Our experience with Lighting direct was excellent. Our order arrived within 24 hours. Unfortunately due to our error the light fitting was too big so it had to be returned, but again Lighting Direct answered my email promptly and advised how to return the item.”

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Posted 5 years ago

“excellent product and price”

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Posted 5 years ago

“Have used a few times now - good selection, competitive pricing, easy user interface.”

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Posted 5 years ago

“Good products and courier service is well organised.”

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Posted 5 years ago

“Super quick delivery within two days. Unfortunately the item was faulty, but when I contacted them a replacement was sent immediately which again arrived in just two days and was perfect.”

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Posted 5 years ago

“Brill Service”

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Posted 5 years ago

“Prompt delivery, not installed yet but looks good value”

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Posted 5 years ago

“Excellent service. Will definitely use again”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews