Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,032 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Looks a top end light for a good price. Easy to install, all in all a good buy!”

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Posted 5 years ago

“Good products but very disappointing customer service. It seems to be fine if you don't do anything out of the ordinary and all goes to plan, but my experience (which wasn't straight forward) has been that Lighting Direct is very 'process' & T's/C's driven with no flexibility for individual circumstances. Such a shame that they were not able to see that good customer service is not about answering an email on time - it is about listening and understanding the customers point of view, and treating them as an individual. I won't be using them again as there are such a lot of companies selling similar products.”

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Posted 5 years ago

We dispatched your order as per the instructions received electronically from you. The package had left our building and was with the carrier when you decided you no longer wanted the product. Thus we could not cancel. Had the order been unprocessed when we received your request there would have been absolutely no problem in cancelling and refunding you. It was not a case of being inflexible and we did our very best to explain the returns process would be the means for you to obtain a refund. All orders are dispatched as speedily as possible, as our customers expect, in order to meet delivery commitments. Not sure how we could have done things differently. The Customer Care Team

Posted 4 years ago

“Really pleased with our new up and down outside lights. Good communication throughout and good prices”

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Posted 5 years ago

“Ordered yesterday,delivered today, great service”

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Posted 5 years ago

“Excellent service and choice of products”

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Posted 5 years ago

“Brilliant Service Very Fast Delivery Would Use Again”

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Posted 5 years ago

“The service from you has been very good, better than some companies before Covid19. Clear and accurate communication throughout followed by prompt delivery. Although not hanging as yet the product is very good quality and carefully wrapped for transport.”

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Posted 5 years ago

“Love the lamp. Fast delivery. My second purchase but only 4 stars given as you don't supply replacement batteries and I have been unable to find them elsewhere.”

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Posted 5 years ago

“Quick efficient and as described - delighted!”

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Posted 5 years ago

“2nd time I have used this company, what can I say 1st class! Great products, delivery/packaging excellent.”

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Posted 5 years ago

“Fantastic service- speedy delivery, and items were packed extremely well for transit. Lighting itself good quality and just as described on website.”

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Posted 5 years ago

“Good website for viewing and ordering. Quick Email communication on order status and delivery all very timely”

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Posted 5 years ago

“Delivery was extremely fast and the picture light is exactly what I was looking for . Easy to install and illuminates my picture perfectly .”

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Posted 5 years ago

“Have been looking for these filament lightbulbs for a while. Have just bought a new light and although it isn’t installed yet the bulbs look just right for it and a good price.”

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Posted 5 years ago

“Very efficient service. Product arrived within the time specified. Ordering was easy.”

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Posted 5 years ago

“Amazed how quickly these arrived, well packed and although not on the wall yet they look gorgeous. Will use this company again”

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Posted 5 years ago

“I cannot speak highly enough of this company. Products arrive in perfect condition, in fast fast and ate true to colour and designs from pics on the website. Any refunds are dealt with promptly. Customer service is geat especially the online chat facility. Perfect. Lights modern and just wonderful quality. I have recommended to many friends who have also been pleased with the company. I have no hesitation to recomend.”

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Posted 5 years ago

“Very pleased with the product, it was very easily installed and can be added to if needed”

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Posted 5 years ago

“Well made , great value, will use site again .”

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Posted 5 years ago

“I’ve ordered from you a few times but my recent order still hasn’t arrived 2 weeks after ordering and I have had to chase to see where it is . Once I had emailed you were quick to respond though. Sadly it still hasn’t come !”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 17,032 reviews