Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,034 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Whilst the item I purchesed was not the correct item, they had no hesitation in accepting its retrun and crditing my. Excellent service”

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Posted 6 years ago

“First delivery was damaged in transit. Replacement was sent to the wrong address and Lighting Direct will not answer voicemail or email messages. PayPal will refund at the end of the dispute time, but what we really wanted was the lamp.”

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Posted 6 years ago

I am sorry you are unhappy however it not clear to us as to why. You order was reported as damaged on 29th January and we issued a replacement order on 30th January. The driver was unable to deliver on the 31st as there was no one home and no suitable safe place. On the 1st Feb the parcel was left with your neighbours at No 20 as shown on the Hermes tracking information. Tracking information is sent to all customers on dispatch of orders. Our offices are open between 08:30 and 17:00 during which time voicemails are checked regularly.. Currently we are well within our target service level agreement of responding to emails, and are replying to customers within 24 hours. If you need assistance to retrieve your parcel from your neighbour please get in touch. Kind Regards Patricia

Posted 6 years ago

“Order supplied promptly, two days, well pleased. Product well made.”

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Posted 6 years ago

“Wide choice of lighting and prices. Easy to use ordering process, product well wrapped and very quick delivery.”

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Posted 6 years ago

“Fast, reliable and good value for money.”

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Posted 6 years ago

“prompt service, well packed goods at a reasonable price”

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Posted 6 years ago

“Efficient service. Lamp arrived next day well packaged and was kept informed re delivery throughout.”

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Posted 6 years ago

“Great product at a reasonable price & delivered quickly. Don't agree that I should be paying a carriage supplement for the Scottish Highland & Islands when I stay in Aberdeenshire.”

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Posted 6 years ago

“Great range of product on an easy to use site. Makes selection and ordering easy. Very fast delivery of a well packed product.”

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Posted 6 years ago

“Great service - ordered Wednesday evening and arrived next day, with emails consistently telling me details of the delivery. Well packaged product and quality item.”

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Posted 6 years ago

“Dar Giovana 5 light Chandelier is not the quality I expected for the price charged. If you decide to purchase this item make sure to unwrap each glass droplet (over 140) and inspect the metal holes for droplets are not blocked before you have it installed. Most of the droplets were chipped and they are not the same length or straight. Foolishly I thought the customer service will understand that it is impossible to unwrap each droplet inspect it with eagle eye and then wrap everything perfectly if you find faults because all that customer service can offer you is 10% back for faulty item if you decide to keep it as it be actually to much to have it uninstalled. Which I suspect they know ppl r not going to call electrician back to pay even more money to have it removed. The Customer Service was nice talking to however took too long with responses I had to keep emailing on weekly basis and even after sending proof of photos how bad the imperfections were all that was refunded for faulty item was 10%. I don?t recommend this product at all unless you are prepared to check all droplets before installing.”

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Posted 6 years ago

“Excellent communication”

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Posted 6 years ago

“Very good service and value for money”

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Posted 6 years ago

“It was my 3rd purchase, Fast and furious, quality light fitting”

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Posted 6 years ago

“Prompt delivery. Product as advertised and good quality built”

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Posted 6 years ago

“Quick to answer questions. Fast and efficient service.”

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Posted 6 years ago

“Items in stock, delivered quickly and competitively priced.”

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Posted 6 years ago

“Quick delivery good communication. Great price. I would definitely recommend.”

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Posted 6 years ago

“Great product & efficient service!”

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Posted 6 years ago

“Absolutely first class - from easy ordering and speedy delivery - very good chat assistance - keep up the great work”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,034 reviews