Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,063 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Very prompt delivery.”

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Posted 11 years ago

“Very good company”

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Posted 11 years ago

“Excellent service ! Rapid delivery , highly recommend”

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Posted 11 years ago

“Ordering was simple and contact by email kept me up to date re delivery which was completed promptly”

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Posted 11 years ago

“Very prompt service”

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Posted 11 years ago

“easy to use website and very quick delivery.”

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Posted 11 years ago

“Good range of products & very prompt and efficient service.”

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Posted 11 years ago

“ordering was easy and very prompt delivery.”

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Posted 11 years ago

“Fantastically easy to use website and ordering system. Order was delivered as and when specified and in a totally secure and safe condition. The packaging used was more than substantial.”

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Posted 11 years ago

“Delivery was very quick but one of the two lights had a smashed bulb, not surprising as all the packing was on the top or one end of the box leaving most of the contents unprotected. Replacement was made without fuss so rated EXCELLENT.”

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Posted 11 years ago

“Quick response time.”

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Posted 11 years ago

“Continuing customer.”

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Posted 11 years ago

“Good on delivery”

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Posted 11 years ago

“Many thanks to Karen Matthews who offered me excellent service throughout. The company fails on several counts: 1) Delivery took longer than advertised and no reason was given 2) An item was missing from the parcel - this was rectified after several unanswered email and a phone call. 3) Because of the mess-up with the missing item I was promised a refund for it. I had to make a second phone call over a week later to get my refund (the excuse for this was a problem with accounts) 4) I purchased through Topcashback expecting some cashback. Despite following the process my cashback was rejected. I can only assume this was because I got a refund.”

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Posted 11 years ago

Thank you for your feedback. It is disappointing that your experience shopping with Lighting Direct did not meet your expectations. Service is of the utmost priority to us with delivery to customers a major part of that so I apologise you received your purchases a day later than you expected. Regretfully one of the switches you ordered was omitted from your package and on being advised we immediately commenced the process of refunding you. This refund has no bearing on the cashback process with Topcashback. They are an independant site and we have no influence in their acceptance or rejection of a cashback request. With regard to your purchases, I am very glad you deemed them excellent in the main however I will ask one of our technical team to contact you with regard to the dimmer as we would be very interested as to why you found this disappointing. Thank you again for taking the time to comment and we look forward to you shopping with us again very soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“A bit confusing as I was first told the lights were no longer available and then they were sent out.”

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Posted 11 years ago

“Very easy to order. Goods deliverd the next day”

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Posted 11 years ago

“Quick and efficient - we bought two to start with which arrived within a very short time - then decided we could use a third one, which was speedily delivered yet again. Thank you - glad we found you on the website.”

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Posted 11 years ago

“Brilliant service”

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Posted 11 years ago

“quick easy service”

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Posted 11 years ago

“This is an excellent company with very prompt service and the quality of the products i have tried so far has been very good.”

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Posted 11 years ago

Lighting Direct is rated 4.7 based on 17,063 reviews