Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,990 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,990 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 24th April 2026

Anonymous // 01/01/2019

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“Having ordered itemL1427112 on the 13hh of May for Saturday the 15th with express delivery for a 60th birthday party on Sunday the 16th i haven't received the item. ⁰”

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Posted 4 years ago

Please accept our sincere apologies. The Customer Care Team

Posted 4 years ago

“Brilliant service from ordering to dispatch delivery company ran a little late but overall 10/10”

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Posted 4 years ago

“I haven't received the item that I ordered 13 days ago as yet. One of the items is not in stock until August so I asked for it to be cancelled. I received no reply. I asked for an order update. Again no reply. Then I received an email from Hermes saying that the parcel was due to be received by them. Finally I received an invoice yesterday charging me for the item I asked to be cancelled. Not impressed so far and I haven't even received the item yet!”

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Posted 4 years ago

Apologies, there is a point in the process where is it too late to try and locate a parcel among hundreds of similarly packaged orders. I am very sorry if you have been inconvenienced. The Customer Care Team

Posted 4 years ago

“I was delighted with the service and product. Exactly as shown on site. Good delivery as well. Will be ordering further lighting.”

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Posted 4 years ago

“While my order was delayed under the current circumstances the service I received from lightning direct was second to none. I would like to thank your team for the excellent service I received being kept up to date at all times. I will not hesitate to recommend lighting direct. Many thanks.”

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Posted 4 years ago

“Ordered two bedside lamps which were delivered the next day. Absolutely love them thank you.”

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Posted 4 years ago

“Let down by a manufacturer on 1 item so a delay, but overall a good service.”

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Posted 4 years ago

Thank you on behalf of the team. Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“Excellent quality and speed of delivery was out standing. Would highly Recommend Lighting Direct.”

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Posted 4 years ago

“Ordered two pendant ceiling lights. Lighting Direct suggested we needed specific bulbs so we purchased them a high cost. When the lights finally arrived 6 weeks late the bulbs did not even fit. Tried to return them but received no response to phone calls or emails to customer services. So we now have 10 bulbs at a cost of over £35.00 that are useless even though their supposed experts recommended them. Do not trust their recommended add-ons because custoemr servies will totally ignore you and will not replace them if incorrect.”

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Posted 5 years ago

Thank you for taking the time to comment. I am sorry to hear you have a problem with the bulbs you purchased. Customers can initiate a very speedy return of any item simply by clicking the link on the website without the need to contact the customer service team. Parcels can be dropped off at a convenient point or collected directly from customers own premises if that is easier. As you seem to have overlooked this information we will contact you directly with the easy to follow process. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Efficient.”

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Posted 5 years ago

Thank you.

Posted 4 years ago

“Well priced, efficient and seamless transaction. Prompt delivery.”

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Posted 5 years ago

“Checked and work fine.”

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Posted 5 years ago

“The lights I ordered don't work as no earth . The address was incomplete so fortunate it arrived!”

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Posted 5 years ago

Thank you for getting in touch. These under cabinet lights are double insulated hence no earth. Our advise would be to contact a qualified electrician who would be familiar with this wiring configuration. The address we used for your order was the one provided electronically when the order was placed on-line. Please get in touch with us to confirm your full address and we will be happy to amend our records. customerservice@lighting-direct.co.uk Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“First class lights and quick delivery, this was the fourth solar lamp I have bought from this company so from experience I can state they are efficient and reliable.”

Lighting Direct 5 star review on 3rd May 2021

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Posted 5 years ago

“Brilliant service, I ordered a reasonably large orders of expensive lights which arrived really quickly dovetailing with the electrician perfectly. Not only did they come quickly, but they were really well wrapped and labelled fragile so avoiding any transit damage. Very impressed and will use you again.”

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Posted 5 years ago

“Great easy to navigate website, swift delivery and good communications from the team.”

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Posted 5 years ago

“Great choice of lighting. Quick Delivery and if you need to get hold of them via Email they are quick to reply. I will definitely be ordering from lighting direct again.”

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Posted 5 years ago

“Forgot to send me the screws to hold the top on.”

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Posted 5 years ago

Sincere apologies your light did not arrive with you in the first class condition expected. The Customer Care Team

Posted 4 years ago

“Product very nice. Would have preferred a realistic delivery date rather than keep moving goalposts. The delivery excellent. But the internal packaging had upright arrows as design of box upright to, but the internal packaging was upside down, so as we lifted the polystyrene the globe covers fell out.”

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Posted 5 years ago

Thank you for taking the time to comment. Unfortunately due to the current prevailing circumstances relating to Covid and Brexit are causing huge logistical challenges. The Customer Care Team

Posted 4 years ago

“Great service and fast delivery. Thank you.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,990 reviews