Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“I 1431991 ref number, faultless service and great quality”

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Posted 4 years ago

“Easy to order itens and they arrived safeky and in goid time. Altogether recommend as a suppkier”

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Posted 4 years ago

“The breadth of range and the quality of the products is exceptional. Had a computer glitch re the order process but the CS team were brilliant and they quickly resolved the problem. How companies deal with issues is the key to sustaining loyalty. Excellent in ALL respects.”

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Posted 4 years ago

“Well , I really liked their product. But I was very disappointed by the lack of clarity on Tax Duty which hit me (I was ordering from Ireland) hard against the total price and about which there was no mention on the check out page.”

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Posted 4 years ago

Thank you for getting in touch. I completely understand your disappointment however Import Duty being payable is completely out of our hands I’m afraid. This charge is payable on items imported from the UK to the Republic of Ireland. The amount is set and collected by the Irish Government/EU as the UK is no longer a member of the European Union. The Customer Care Team

Posted 4 years ago

“Very pleased with product and quick delivery”

Lighting Direct 5 star review on 19th May 2021

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Posted 4 years ago

“Wrong items delivered, delivery process poor. Received the wrong items. Delivery of £20 of tubes was delayed as signature needed. For low value items where there is good security parcel could have been left out of sight and card noting location.”

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Posted 4 years ago

I am sorry you were disappointed. Delivery instruction can be provided at the time of the order which we are happy to pass to the carriers. Unfortunately some carriers will not just leave parcels without permission. Thank you for getting in touch. The Customer Care Team

Posted 4 years ago

“What a great professional company, there stock is a fantastic range, there delivery is excellent and service is second to none”

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Posted 4 years ago

“Excellent and extensive range of stylish lighting, at a range of prices. Very helpful and responsive customer services team too. Recommended, without a doubt”

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Posted 4 years ago

“fast delivery right price all good”

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Posted 4 years ago

“Easy to order and delivery on time and well packed”

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Posted 4 years ago

“All round excellent service.From large choice to speedy delivery.Then very pleased with the 2 items upon arrival.Awaiting electrician to provide wiring but don’t anticipate any issues when connected”

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Posted 4 years ago

“My last 2 orders paid for next day delivery . 1st delivery 3 days late . The 2nd 5 days late & was delivered broken”

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Posted 4 years ago

Thanks for getting in touch. A little bit confused here. You latest order was placed on the Saturday 15th May and as we state on our website we do not have a Sunday service hence your order was delivered on Monday 17th which is on time as our Express Service is a one to two day service. Your previous order was dispatched on 13th May, once the items arrived in stock as had been notified to you, and delivered on the 14th. From our website - "Express Delivery (1-2 days exc. Sunday & Public Holidays) – Mainland UK*" Any damage needs to be notified to our customer care team to allow them to speedily resolve. The Customer Care Team

Posted 4 years ago

“Having ordered itemL1427112 on the 13hh of May for Saturday the 15th with express delivery for a 60th birthday party on Sunday the 16th i haven't received the item. ⁰”

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Posted 4 years ago

Please accept our sincere apologies. The Customer Care Team

Posted 4 years ago

“Brilliant service from ordering to dispatch delivery company ran a little late but overall 10/10”

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Posted 4 years ago

“I haven't received the item that I ordered 13 days ago as yet. One of the items is not in stock until August so I asked for it to be cancelled. I received no reply. I asked for an order update. Again no reply. Then I received an email from Hermes saying that the parcel was due to be received by them. Finally I received an invoice yesterday charging me for the item I asked to be cancelled. Not impressed so far and I haven't even received the item yet!”

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Posted 4 years ago

Apologies, there is a point in the process where is it too late to try and locate a parcel among hundreds of similarly packaged orders. I am very sorry if you have been inconvenienced. The Customer Care Team

Posted 4 years ago

“I was delighted with the service and product. Exactly as shown on site. Good delivery as well. Will be ordering further lighting.”

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Posted 4 years ago

“While my order was delayed under the current circumstances the service I received from lightning direct was second to none. I would like to thank your team for the excellent service I received being kept up to date at all times. I will not hesitate to recommend lighting direct. Many thanks.”

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Posted 4 years ago

“Ordered two bedside lamps which were delivered the next day. Absolutely love them thank you.”

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Posted 4 years ago

“Let down by a manufacturer on 1 item so a delay, but overall a good service.”

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Posted 4 years ago

Thank you on behalf of the team. Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“Excellent quality and speed of delivery was out standing. Would highly Recommend Lighting Direct.”

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Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews