Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You messed our order up twice and then delayed the delivery twice too.”

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Posted 6 years ago

“Bought a funnel track light with 3 spotlights and only got 1 spotlight head. The second package was delayed, but we are now passed the revised date and customer service is not available on weekends.”

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Posted 8 years ago

“Hi all this order was delivered to the wrong address, thanks to the people that it was sent to came and delivered this order to us. The address was correct on the parcel.”

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Posted 5 years ago

“Use better couriers. My order is now is one week later than expected. Hermes have grown so close to keeping it they don?t want to let it go!”

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Posted 5 years ago

“The product delivered was nothing like that described on the website. All pictures online show a pendant with 6 differently shaped lamps - pretty much exactly what we wanted - but what arrived was a single pendant lamp. Nothing on the website makes the buyer expect that. Then, when request a return on that same basis, the buyer has to pay £5 to return the product - really don't know why you should have to pay to return something that is not as described. Have bought from Lighting Direct before and was really expecting more - very poor and very disappointing!”

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Posted 4 years ago

“I immediately contacted customer service after onitting an address code but got no assistance with resolving the issue I had to wait until dispatched at which time i contacted fedex customer service which was 100% efficient i was not impressed considering i responded both by phone and e mail from Ireland”

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Posted 8 years ago

“the time slot given for delivery was spot on and if it had worked good. unfortunately the driver was in that much of a hurry he only had time to leave a note to say he didn't find us in (we were) and we could collect the parcel the next day at a collection point 3 miles away from us ( we left a note on their system to leave in shed if not in). This also meant printing off a collection voucher. i might as well have gone down to the shops and bought what i required. Also what if we didn't have a printer?”

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Posted 6 years ago

“As the lights have yet to be delivered, 9 days after being ordered I have nothing positive to say. Where are they?”

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Posted 9 years ago

“I haven't received my light yet! The electrician has been and gone and I still have bare wires hanging from the ceiling. I would think with the competition out there that a light could be delivered in a week.”

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Posted 8 years ago

I can understand your frustration and disappointment. Your lighting was dispatched on the 13th October for next day delivery however it would appear that FedEx had difficulty locating your property and when no contact was made after several days, have routed it back to us. As soon as we receive it we will re-dispatch ensuring the driver gets more specific directions. Had we been made aware your purchase was not delivered on the 14th as expected our Customer Care team could have intervened with FedEx to ensure this matter was resolved quickly and efficiently. I will contact you directly today with regard to getting your lighting to you just as soon as possible. Kind Regards,

Posted 4 years ago

“The wrong light was sent. We had to return it and get a refund.”

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Posted 11 years ago

I am sorry for the error with your order. Mistakes of this kind rarely happen but when they do we will always attempt to put right immediately by sending out the correct item next day and arranging collection of the incorrect item which is what happened in this case. I apologise for any inconvenience caused. Regards Jayne Bates. customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“Not one bit of my order was correct. I ordered Bird cage ceiling pendant in white, came in black. I double checked my order to make sure I hadn't messed up, I hadn't. Even on this review it's ask how my WHITE bird cage light is. As for my other lights I was emailed on the day of delivery that the lights I ordered were not in stock, 2 days after I placed my order, when the reason I used this company was for a quick turn around on my order as I have a very tight schedule. So being told on the day I was meant to get my lights that I have to change my order or wait 3 weeks was not ideal. So I changed my order, the two women I dealt with were very pleasant and were very professional and I was told I could get these lights the next day (Friday). So I come home on Friday and see that the lights have tried to be delivered to my home address rather than the site address I had specified in my order. The next day I could get them was Monday. I luckily was able to get these just before my electrician was done, and these lights actually look really great! I was recommended this company by a buyer and I don't think I could have been more disappointed. Which is a shame because the products I have received are good quality and look nice, they just came with so many complications. I really hate having to give a bad review, but there was so many things that went wrong I had to. Sorry :(”

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Posted 9 years ago

“The LED lights were delivered promptly and in tact BUT when fitted in place of halogen bulbs they flickered noticeably. The prospect of this happening should have been noted in the brochure/on line with suggested solutions and the likely cost. I am now left with lights that I cannot use without further expense.”

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Posted 10 years ago

I am sorry the LED lamps were not working properly with your transformers, this can occur when the wattage is taken down so low by the LEDs that the transformers start point is not reached, the lamps will then behave in this manner. My colleague has spoken to you to try to resolve this and and we are collecting the lamps from you. I apologise for any inconvenince caused. Regards Jayne Bates Customer Service Advisor

Posted 4 years ago

“Product leaflet misleading. Company admitted it is an error in document but made no offer to help find a solution to the problem.”

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Posted 7 years ago

“Purchase was simple but delivery through DPD has been a nightmare fraught with their mistakes and causing stress and inconvenience”

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Posted 7 years ago

“Item arrived in time but no fixings included.”

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Posted 6 years ago

“I left a message on the Customer service A/phone asking them to ring me back as I had a problem. They did not do so!!!”

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Posted 11 years ago

I apologise you did not get an immediate reply from your voice message, we also contacted the Solar Centre who supplied us with the information for you required. If we can be of any help in this instance please do not hesitate to contact us. Regards Jayne Bates. customerservice@lyco.co.uk Tel 08433177820

Posted 4 years ago

“My billing address is different from my delivery address. I spoke to an advisor the get this changed, she confirmed the delivery address had been corrected but the item had been delivered to my billing address incorrectly. Resulting in having to have a long trip to pick it up. the response to my complaint aims to be sympathetic but the respondents do not get the point and are not resolution focused.”

Helpful Report

Posted 7 years ago

Our team works very hard to provide excellent customer care so I am very sorry you are disappointed with us. We did indeed dispatch the order to the address you provided on-line at the time of your transaction on You subsequently contacted us a number of days later to advise you had provided the wrong shipping address to us. We endeavoured to correct this via electronic messaging to DPD unfortunately the consignment by that time was with the driver as I understand, and very close to the point of delivery. The message therefore it would seem did not get through in time to the drivers pad. A note of our communication to DPD at 10:08 on 22nd January can be viewed on the tracking information for your order. Order confirmations are emailed on completion of every transaction and we do suggest that if customers have not already reviewed the details of their order before paying, that they do so at this point. This will allow our Customer Care Team us to address any question or query in a timely manner. I hope you are delighted with your purchases and will shop with us again very soon. Kind Regards Patricia MullaneCustomer Care Manager

Posted 4 years ago

“Didnt get my items until I rang chasing them. This company doesn't seem to carry much, if any, stock.”

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Posted 6 years ago

“Too much packaging, also I have phoned twice regarding 2 pieces of plastic which I have no idea what they are for, have been told we will get back to you, so far no phone call back”

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Posted 8 years ago

“You said this was a stock item but I had to wait several weeks for it . The delivery date was revised four times and I had to call you to get confirmation of delivery”

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Posted 10 years ago

Sincere apologies that your order was not received within the time originally advised to you. This particular item is normally readily available however we did experience unprecedented delays with regard to the flow of stock into our warehouse. We are taking steps to ensure that such a situation does not happen again. Thank you for your patience. We are delighted that you are happy with your purchase and trust you will shop will us again very soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews