Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got in touch with customer services when I realised that the wrong postcode, but correct address had been put on the order. They have failed to reply to 2 emails. Goodness knows where the order is. I will continue to try to get the order delivered but running out of stamina. Hopeless customer service!”

Helpful Report

Posted 5 years ago

I am sorry you did not receive your order however the post code you used did not match the address hence our carrier could not deliver. A correct address is paramount to ensure successful delivery. We would always suggest that customers take a moment or two to quickly review their orders before finalising, in order to avoid situations such as this. Any customer unfamiliar with shopping online or unsure about how toplace an order can contact us either by phone, web message or email for assistance. We cannot locate the emails you refer to, only one that arrived today at 09:08am this morning, approximately twenty minutes ago. I understand you are frustrated with your error however this is not something we had control over. Your order is already on its way back to our warehouse so unfortunately it would have been too late to alter the postcode at this stage. We will contact you directly once it has been received. Kind Regards Patricia Customer Care Manager.

Posted 4 years ago

“I ordered 2 off 6W LED B22 and 1 off 3.8W LED B22. I received 3 off 6W LED B22.”

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Posted 9 years ago

Thank you for taking the time to comment. We have double checked your on-line order and 3 6W LED B22 bulbs were requested which is what was dispatched. Should you still need 3.8W please get in touch and you can place the order over the phone if you wish. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“When I placed my order I received an email confirmation which gave me a delivery date of Tuesday 9th August. I cleared my diary for that day so I would be around to accept my order. I didn't receive my order on that date nor did I receive an email letting me know. I sent an email early on Wednesday 10th to find out what was happening with my order, I heard nothing. So in the afternoon I rang the office. The lady I spoke to told me my order would be delivered the following day, Thursday. I asked why I hadn't been sent an email to let me know my delivery date had changed; she told me I should have been sent an email informing me, so perhaps they hadn't got my correct email - implying that I'd typed it incorrectly when I placed the order? I pointed out that they had managed to send me a confirmation email of my order so surely must have my correct email details. She did check and my email address was correct. I also asked why no-one had bothered to respond to my email earlier that day and I was told they had a lot of emails to work through but my email would be reponded to. She promised me that I would receive an email that evening confirming my delivery the following day with a link so I could track my parcel. Guess what, I didn't receive the email nor did I get a response to my email. Fortunately my parcel was delivered on the Thursday, unfortunately I missed the delivery so had to make a 16 mile round trip to collect it - I was not best pleased. I did however receive an email hoping that I liked my product and thanking me for my order.”

Helpful Report

Posted 8 years ago

I apologise again that your order was delayed by two days. Unfortunately these particular items did not come into stock when expected thus we were unable to dispatch. We have escalated this with our supplier as we understand the frustration to customers when orders are delayed - as you will read from previous comments on this forum the feedback regarding our speed of delivery and service is very positive and something we are very proud of. We receive many many emails on a daily basis which are dealt with chronologically. Your email would have been responded to in due course on that day. As you telephoned within a few hours of sending and spoke to a member of the team, your queries and the points you wished to raise were addressed during that call. I am also sorry that we were not given an opportunity to assist you with regard to the delivery itself to prevent you having to clear your diary in preparation for receiving your order or the subsequent journey undertaken to collect it. Had you mentioned the possibility of not being able to wait in we could have contacted FedEx on your behalf to advise them of a safe place where it could be left, instructed them to leave with a particular neighbour or had the item re-directed to an alternative address. As per the delivery information on our website, FedEx are duty bound to obtain a signature unless alternative arrangements are put in place - this I believe would have helped you greatly. The tracking numbers shown on the dispatch emails routinely sent out also enable us to obtain specific delivery information from FedEx on our customer's behalf. Our Customer Care team is here to help in any way they can - customers only have to ask. I am delighted you are so pleased with your Light Box - at £15.00 it is very competitively priced and has proved very popular with our customers. Kind Regards,

Posted 4 years ago

“Parts broken, in transit, and had to modify before fitting as would not fit together as per instruction”

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Posted 8 years ago

“Next day delivery was actually next day plus two days due to Fed Ex delivering the parcels elsewhere. When e-mailing Lighting Direct to enquire about the delivery the auto note said they were very busy and would reply in 3 days. After a sarcastic email they did reply quickly but by then I had phoned fed ex 5 times or so and sorted it out.”

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Posted 8 years ago

“Goods arrived very quickly and ordering was easy - the problem was with the product itself - the installation instructions were appalling - unclear, contradictory. The product seems to have been designed to make it as difficult as possible to fit. Shame as it should have been really simple.”

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Posted 5 years ago

“Waited far to long for product to arrive.”

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Posted 10 years ago

We were also very disappointed at how unusually long this product took to arrive with us from our suppliers, so I can empathise with your feedback. It is one of our most popular items and though no consolation to you, we endeavoured to keep our customers updated with regard to delivery timelines. I trust that you are pleased with the product itself and look forward to you shopping again with Lyco in the near future. Kind regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“I purchased 2 wall lights which Iamvery happy with. However I paid extra for an express service ......it took 4 days for the lights to arrive, and then I had no idea when they would be delivered until one hour beforehand.”

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Posted 5 years ago

“Slow to dispatch.”

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Posted 11 years ago

At the time of placing your order the stock availability was quoted as approx 5 working days on the webpage and the goods were delivered to you on the 7th working day so I do apologise for this extra days wait and also for any problem encountered with fitting the units. We have only ever purchased white colour temp 3500K from the manufacturer, you state you have one warm white and one daylight Could you confirm if this is marked on the packaging or is your perception of the colour and I will attempt to resolve this for you. Regards Jayne Bates Customer Service

Posted 4 years ago

“Part of my light missing and no reply from lighting direct. Not good enough”

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Posted 6 years ago

“I googled a specific Deltec product and your site came up along with several others. Yours was the best price so I clicked on the link which too me to your site I then purchased it. When it arrived two days late I noticed there was no remote control and when I turned the light on it continuously cycles through all 8 or so colour continuously change colour every 2 seconds. Totally useless. I looked for the model number on the box and it wasn't the model number that I was after, the one I googled. So I opened up my browser for the link back to that page on your website and found you had already taken that page down. I called your company and was told by the gentlemen he had checked your internet site cache (two weeks old) and the model on there wasn't one you could change the lights on!!!! I know what I clicked on and what I ordered - I would not have purchased a light that you couldn't stick on one colour - the gentlemen said he would speak to his manager and call me back on Monday. Have not had any acknowledgement since. Also, the spike ordered was missing from the delivery for which I had to also call in about a second time.”

Helpful Report

Posted 9 years ago

Any search engine such as Google will bring up results that not only match the search term entered but also items of a very similar nature. That is just the way search engines work. Lyco Group would inevitably have come up in a search for a ?Colour Changing Floodlight? but for the Deltech FL1OMC model which does not include a remote control. We have never sold a version of a colour changing LED spotlight operated via a remote control . Please see the link below from our website showing and describing the item you purchased. This page on the website subsequently became unavailable as this product, Deltech FL1OMC, was part of our post-Christmas ?reduced to clear? range and was thus taken down when the item sold out. http://webcache.googleusercontent.com/search?q=cache:ctvuuNws5_AJ:www.lyco.co.uk/shatter-resistant-10w-led-floodlight-colour-changing.html+&cd=8&hl=en&ct=clnk&gl=uk When you spoke to a member of our Technical Team on Friday evening he talked the above through with you at length. It was then suggested to you as you were not satisfied, and the item unused, you could return for a refund. This was an option you refused for reasons that are difficult to understand given you do seem to be very unhappy. If the floodlight remains unused that option is still open to you - please just contact me directly via p.mullane@lyco.co.uk. Any customer whose purchase does not meet expectations or they have chosen an item in error only has to contact our Customer Care Team via phone, email or web message to be given assistance. In addition as we state on our website, customers are more than welcome to contact our Technical Team directly prior to making a purchase for any help needed to ensure a product meets their particular requirements and so avoid disappointments such as this. At Lyco Group excellent customer service is an integral part of our business therefore it is disappointing to read comments such as yours given the circumstances as outlined above. However, thank you for taking the time to respond to the Feedback request and I sincerely hope you will shop with us again in the very near future. Kind Regards, __________________________________________ Patricia Mullane Customer Care Manager

Posted 4 years ago

“No idea as I have not received the order. I have had no contact other than the purchase confirmation email when I ordered the product 10 days ago. Thank you for reminding me this needs to be chased up.”

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Posted 6 years ago

“In my purchase, an outdoor light, the bracket was not straight. Returns were not straightforward. And I was leaving the address to which it was delivered. So I kept it and hope the light looks alright when it is mounted on the outside wall as I like the design of the light. Also it was not mentioned on the website that this light wasn't suitable for houses within 5 miles of the sea. So I may have to replace this light sooner than expected.”

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Posted 5 years ago

“The wrong package was delivered on the 27 December and I have try to get it back although it had my name and address on it was full of strip lights for a coach.I would really like it moved I would put it outside but I don't want to be blamed for any damage.i am pleased with my own purchase please resolve this soon”

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Posted 6 years ago

“sorry the cost to send back the shade was crazy £6.00 to return by post which I have not come across before with other items I have ordered online, sorry but would not use you again once bitten twice shy.”

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Posted 10 years ago

I am sorry to read you appear to have had a disappointing experience shopping with Lighting Direct. We offer a 14 day "Change Your Mind" Guarantee which allows customers to examine products in their own home and can then be returned if required. Customers can make their own arrangements to get the products back to us or avail of the service we offer via FedEx which is £5.99 plus VAT. For this price the item is collected from a specified address, which does not have to be the original delivery address and means that customers can have parcels collected from their place of work or a neighbour's if that is more convenient. We believe this reliable, flexible service is very competitively priced however it remains the choice of the individual whether to use it or not. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 4 years ago

“I recently received two ceiling light from you, as our dining room was being refurbished we did not hand them until yesterday, one of the lights is perfect but the other one has a very wonky light fitting, when you screw a bulb in you cannot get it to sit level and this is really apparent when the lights are side by side. I would like to return this wonky light fitting but I would like a replacement first please?”

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Posted 6 years ago

“Tubes delivered and packaged well although I believe a more transparent postage tier system is needed. Brought it to attention of customer service but was met by an unsympathetic response. Was charged £8.99 for next day by 1pm , it stated that if ordered by 8pm Monday to Saturday then that would be the case. Needless to say I won?t be using them again.”

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Posted 7 years ago

“The service and delivery was appalling not a company I would recommend or will use again.”

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Posted 11 years ago

Irenee, thank you for leaving your feedback, we do appreciate your comments as we need to know when we get it wrong. We have identified that at the point of ordering there is a message that states the expected delivery time of your product if it is not in stock. From our customer feedback we have realised that this is not as clear as it needs to be and we are looking at ways to ensure customers are fully aware and in agreement with any delays with their order. I am sorry for any inconvenience that this caused you. Kim Puttick Sales Office Manager

Posted 4 years ago

“Purchased a light bcs it promised fast delivery. A couple of days later and after my money was taken they informed me the light would be delayed for more than a month. Whilst waiting the price of the light was reduced but I still had to pay the full price. What a con.”

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Posted 6 years ago

“Received the lightbulbs and one of them was broken. Emailed to let them know and STILL waiting for a reply!!”

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Posted 9 years ago

Apologies that one of your lightbulbs was broken on delivery. Unfortunately due to the fragile nature of our products sometimes damage occurs in transit. Your email was sent at approximately eight o clock on Monday evening 8th Feb and this morning, 10th Feb, less than thirty six hours later this matter was dealt with. I am sorry that you appear to feel we have not met your expectations in terms of service. Thank you for taking the time to comment. Kind Regards, Patricia Mullane Customer Care Manager

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews