Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,761 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent retailer. Website was very good and easy to find what I wanted. Great pricing, couldn’t find anything like the lights I picked on any other website at a comparable price. My items turned up really quickly and the quality is excellent.”

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Posted 3 years ago

“Excellent service, with fast delivery.”

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Posted 3 years ago

“Very pleased with my picture lights. The plinth is not completely central but they work well and have stuck to the wall well.”

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Posted 3 years ago

Thank you for taking the time to offer feedback. Any issues with an order whatsoever and our Customer Care team are happy to assist. The Customer Care Team

Posted 3 years ago

“Really quick delivery, no fuss just great service.”

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Posted 3 years ago

“I received an email regarding my "Invoice" from Lyco Group Limited (Lighting Direct), stating that "Our carriers will be in touch with you directly in due course with all the necessary details", however (and, admittedly, not to my necessarily unpleasant surprise) APC Overnight delivered my consignment without further announcements. I felt the email inviting me to write this review about my shopping experience on Lighting Direct arrived a bit too soon, as I hadn't received my order yet.”

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Posted 3 years ago

Thank you for your feedback. The Customer Care Team

Posted 3 years ago

“The lamp ordered arrived quickly and well packed. Just as well, as the corner of the box had a good bash en route. Nevertheless, it works.”

Lighting Direct 5 star review on 3rd November 2021

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Posted 3 years ago

“PRODUCT WE PURCHASED WAS VERY COMPETITIVELY PRICED AND DELIVERED THE NEXT DAY.WE COULDNT BE HAPPIER AND WOULD CERTAINLY USE LIGHTING DIRECT AGAIN”

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Posted 3 years ago

“Easy to use website. Nice choice of items that are competitively priced. Goods despatched quickly although the box was very large in comparison to what was inside. The slight delay in receipt was down to the carrier”

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Posted 3 years ago

“Quick delivery, good customer service, very pleased with my Lights”

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Posted 3 years ago

“I have just received my fourth order from Lighting Direct and once again the order arrived very quickly. They seem a really good company to deal with. I’ve got no complaints!”

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Posted 3 years ago

“Items as described, quick delivery.”

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Posted 3 years ago

Thank you for your feedback.

Posted 3 years ago

“Goods not arrived”

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Posted 3 years ago

Thanks for getting in touch. Your order left us on Friday 29th and was delivered on Monday 1st November which is in line with the service you chose of one to two working days. Not quite sure where we have gone wrong here. The Customer Service Team

Posted 3 years ago

“Quick delivery times and pleased with items which are a good quality and as described online”

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Posted 3 years ago

“delivery on time , well packaged . item well described . easy to install and working well”

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Posted 3 years ago

“Problems with the payment system of the website. 3 times I pressed the payment button but nothing happened. I tried a different card but similar problem. No acknowledgement or emails to say that the order had gone through but the next day I saw that a debit had been made on my first card. I rang customer services but it eventually kicked in to answerphone saying they would ring back. Not long after I had a phone call querying that I had ordered the item twice but wasn’t because of my request for a call back. I was pleased that a problem had been detected and it was able to be put right. Staff were helpful and the item delivered promptly. Apart from the website, service was good.”

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Posted 3 years ago

Thank you Peter for offering feedback. I am sorry you had difficulty placing your order. Order confirmations are automatically sent so perhaps it went into your junk/spam folder. Very glad we were able to sort matters out for you. The Customer Care Team

Posted 3 years ago

“Excellent service from ordering to delivery of products. I was kept informed throughout and the items were delivered within two days. A phone call made to Customer Service with a bulb query was then transferred to the Sales Department where all was sorted. The staff were polite, friendly and efficient in dealing with the matter. It is the first time using Lighting Direct and I was very impressed with the whole process and the items received.”

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Posted 3 years ago

“easy ordering, fast delivery and good price, only time will tell of quality of purchase”

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Posted 3 years ago

Thank you for taking the time to comment. The Customer Service Team

Posted 3 years ago

“Great prompt service”

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Posted 3 years ago

Your feedback is very much appreciated. Thank you. The Customer Care Team

Posted 2 years ago

“Lovely light fitting and Speedy delivery thank you”

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Posted 3 years ago

Your feedback is very much appreciated. Thank you. The Customer Care Team

Posted 2 years ago

“Very easy to deal with and very punctual delivery very happy with lighting direct.”

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Posted 3 years ago

Thank you so much for your lovely feedback. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,761 reviews