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Letterbox Gifts Reviews

4.7 Rating 1,592 Reviews

92 %

of reviewers recommend Letterbox Gifts

Company Reviews

Product Reviews

4.7

Based on 1,592 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Letterbox Gifts 5 star review on 3rd May 2022

Letterbox Gifts 5 star review on 15th April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 29th March 2022

Letterbox Gifts 5 star review on 27th December 2021

36

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I assumed the gift would fit through a normal size letterbox - it did not - will never use this service again”

Posted 6 months ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“I had a few problems but they were solved immediately. The recipient was really pleased with her gift”

Posted 6 months ago

Hello, Thank you so much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts and that you were happy with the service you received. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“This was a birthday gift for a friend who was grieving the loss of a loved one at the same time, so I wanted to brighten her day a little... the feedback from her about the colourful macarons was that they were absolutely delicious...they also arrived on time. They definitely cheered her up a little. Nice, unique gift ideas!”

Posted 6 months ago

Hi Pattie, Thank you so much for taking the time to leave us such a positive review. We're so glad you've enjoyed your experience with Letterbox Gifts and that the recipient has enjoyed the macarons. We really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“The gift was well-received but took a little longer than expected to arrive.”

Posted 6 months ago

Hello, Thank you for your review, we're happy to hear that the recipient enjoyed their gift. We are sorry that the gift arrived later than you'd expected. We always try our best to deliver on the customers preferred delivery date but I'm afraid this isn't a guarantee. Our standard delivery option is 2-3 working days so we advise our customers to take this into account to avoid any disappointment. We do offer upgraded delivery using Tracked 24. This is a tracked service from the Royal Mail which aims to delivery the parcel within 24 hours. We apologise again and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Cheered up my friends when they were both suffering with Covid. They didn't have to answer the door!”

Posted 6 months ago

Hi Linda, Thank you for taking the time to leave us your lovely review. We're so pleased to hear that your friends enjoyed their gift set and that it helped to brighten their day. We greatly appreciate your kind words and support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Great service and beautiful gift x”

Posted 6 months ago

Hi Rose, Thank you for taking the time to leave us your 5 star review. It means so much to us that you enjoyed your experience with Letterbox Gifts, we really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“It wasn't for me, but the recipients seemed to like it (the gesture anyway).”

Posted 6 months ago

Hi Lee, Thank you very much for your positive review, we're so happy that the recipient enjoyed their Letterbox Gift. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Bought for a friend's birthday. She loved it!”

Posted 6 months ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that your friend enjoyed their birthday gift :) Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Very poor level of service. If you have the option to choose another provider I recommend you consider that”

Posted 6 months ago

Hello, We're very sorry to hear that you're disappointed with the level of service you received. As you've chosen to leave an anonymous review, we'll respect your anonymity but we do want to provide some context to this issue. Unfortunately the house number you provided us at check out was incorrect so Royal Mail were unable to deliver your parcel successfully. As mentioned via our emails, we understand your frustration but in the case of perishable items such as brownies, we are faced with specific challenges in addressing issues with the order, as they have a limited shelf life and cannot be reshipped or refunded once dispatched. We're very sorry you're left feeling disappointed. We worked hard in the background to do what we could and offer a private discount code. I'm sorry this fell short of what you expected as we greatly value our customers and their experience with Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Fantastic product. Brilliant quality and value for money. Nicely presented and delivered on time.”

Posted 6 months ago

Hello, Thank you for taking the time to leave us such a kind review. We're thrilled that the Letterbox Gift you ordered was well received and arrived on time. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“I ordered this for my wife’s as a birthday gift. She literally loved it. This would be a best gift if somebody is giving to a loved one.”

Posted 6 months ago

Hi Pawan, Thank you so much for taking the time to leave us this wonderful review, we're thrilled that your wife loved her Letterbox Gift. We're a small team so reading such wonderful comments like this really make our day :) Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“I have always found Letterbox Gifts to be well-received and very reliable.”

Posted 6 months ago

Hello, Thank you very much for taking the time to leave us a positive review, we greatly appreciate your kind words and continued support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“A really lovely gift for our friend who is unwell. It was dispatched and delivered quickly with updates on each stage. Our friend really loved this and said it has cheered them up.”

Posted 7 months ago

Hello, Thank you very much for taking the time to leave us a positive review. We're so pleased to hear that your friend enjoyed their gift and that it helped to brighten their day. Thank you again for your order, we really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“The recipient of this gift was absolutely thrilled and had never seen anything like it! An innovative and great value gift”

Posted 7 months ago

Hi Sarah, Thank you very much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts :) Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Hi, The only thing I was disappointed with was I ordered the item on the Thursday and it didn't arrive till the Monday.”

Posted 7 months ago

Hi Maggie, I'm very sorry to hear that you were disappointed with the time it took your Letterbox Gift to be delivered. I've taken a little look at your order details and I can see that you ordered your gift on Thursday evening and we dispatched your order promptly on Friday morning. Our standard delivery option is 2-3 working days so we advise our customers to take this into account to avoid any disappointment. We do offer upgraded delivery using Tracked 24. This is a tracked service from the Royal Mail which aims to delivery the parcel within 24 hours. We apologise again for any disappointment caused and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“After receiving a letterbox gift and loving it, i ordered one for my Mum. She thought it was an amazing gift. Excellent customer service too! Will order again”

Posted 7 months ago

Hello, Thank you so much for taking the time to leave us your wonderful review! We're really happy to hear that you were pleased with the customer service you received and that your Mum enjoyed her gift, that's wonderful. Thank you again for your kind words :) Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Nice looking product, can't comment on the wine as it's a gift, well packaged”

Posted 7 months ago

Hi Teresa, Thank you so much for your lovely review, we really do appreciate your kind words and support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Letterbox gifts provide a lovely, quality box of items for any recipient to enjoy. We particularly love the candles, which all smell amazing.”

Posted 7 months ago

Hi Katherine, Thank you so much for ordering and taking the time to leave such a wonderful review. It means so much to us that you enjoyed your experience with Letterbox Gifts - thank you again. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Delivered a day too early. Address and billing address mixed up.”

Posted 7 months ago

Hello, We understand the importance of delivering our gifts as close as possible to the 'preferred delivery date' specified during the ordering process. We do our upmost to honour these preferences and ensure a timely delivery. However, it's essential to clarify that 'preferred delivery date' is not a guarantee of the exact delivery date, but rather a guideline for our team. Our standard delivery option is 2-3 working days so we like to err on the side of caution when sending gifts, especially for special occasions such as birthdays. With regards to the addresses, when you use PayPal, these details may often be automatically filled out about shipping and billing address, but I'll assure you that with gift sets we don't send any price or billing information to the recipient. If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to contact us at hello@letterboxgifts.co.uk. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“First time I've used the service but it was so easy. The package arrived safely when expected The recipient was delighted with the product”

Posted 7 months ago

Hello, Thank you so much for taking the time to leave us such a lovely review, we really do appreciate your kind words. It means so much to us that you enjoyed your first experience with Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

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Letterbox Gifts is rated 4.7 based on 1,592 reviews