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Letterbox Gifts Reviews

4.7 Rating 1,580 Reviews

92 %

of reviewers recommend Letterbox Gifts

Company Reviews

Product Reviews

4.7

Based on 1,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Letterbox Gifts 5 star review on 3rd May 2022

Letterbox Gifts 5 star review on 15th April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 29th March 2022

Letterbox Gifts 5 star review on 27th December 2021

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was NEVER received by the receiptiant. Placed an order on a Monday at 4pm, was meant to get delivered within 24 hours, however a week later it still hasn't been delivered. Will be contacting my bank to seek a charge back as they have yet to respond to my requests for assistance.”

Posted 3 months ago

“Didn’t deliver on time”

Posted 4 months ago

“I assumed the gift would fit through a normal size letterbox - it did not - will never use this service again”

Posted 5 months ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Very poor level of service. If you have the option to choose another provider I recommend you consider that”

Posted 6 months ago

Hello, We're very sorry to hear that you're disappointed with the level of service you received. As you've chosen to leave an anonymous review, we'll respect your anonymity but we do want to provide some context to this issue. Unfortunately the house number you provided us at check out was incorrect so Royal Mail were unable to deliver your parcel successfully. As mentioned via our emails, we understand your frustration but in the case of perishable items such as brownies, we are faced with specific challenges in addressing issues with the order, as they have a limited shelf life and cannot be reshipped or refunded once dispatched. We're very sorry you're left feeling disappointed. We worked hard in the background to do what we could and offer a private discount code. I'm sorry this fell short of what you expected as we greatly value our customers and their experience with Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Delivered a day too early. Address and billing address mixed up.”

Posted 6 months ago

Hello, We understand the importance of delivering our gifts as close as possible to the 'preferred delivery date' specified during the ordering process. We do our upmost to honour these preferences and ensure a timely delivery. However, it's essential to clarify that 'preferred delivery date' is not a guarantee of the exact delivery date, but rather a guideline for our team. Our standard delivery option is 2-3 working days so we like to err on the side of caution when sending gifts, especially for special occasions such as birthdays. With regards to the addresses, when you use PayPal, these details may often be automatically filled out about shipping and billing address, but I'll assure you that with gift sets we don't send any price or billing information to the recipient. If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to contact us at hello@letterboxgifts.co.uk. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Arrived 2 days too late...would not recommend or use again”

Posted 9 months ago

Hi Debbie, I'm really sorry that your Letterbox Gift arrived later than you'd expected. As the order was placed over the weekend (we're open and dispatch gifts Monday to Friday) I can see that your gift was carefully packaged and sent on the first working day possible, Monday. The gift was delivered using the Royal Mail 48 hour tracked service (2-3 working days) selected when ordering and I see that it was delivered on the Thursday. Once again, I'm sorry for any disappointment this may have caused you. If there is anything else at all we can help you with then please do not hesitate to get in touch with us at hello@letterboxgiftshop.com. Kind regards, Lyndsey

Posted 9 months ago

“I purchased a Brownie Box for 24hr delivery but it arrived almost a week later. This was obviously meant for a birthday gift so to not arrive on time defeats the object of paying additional for specific postage.”

Posted 11 months ago

“The card that was supposed to be sent to the recipient didn’t have the text I entered printed in it. One of the bottles was smashed.”

Posted 1 year ago

“Very disappointed. Wrong wine sent and not delivered because it does not go through letterbox”

Posted 1 year ago

“I ordered next day delivery and it took 7 days to arrive!”

Posted 1 year ago

Hello, We're really sorry to hear that your gift took so long to arrive. It was dispatched on time with 2nd class post so we would normally expect this to arrive within 2-3 days. However, due to all of the Royal Mail strikes, there has been a huge backlog in the mail that has not been sent with tracking. Best wishes, Letterbox Gifts

Posted 1 year ago

“Not happy I ordered for my friends birthday and thought as stated it would be posted through the letter box but my friend had a note to collect a parcel from the post office ( I presume more a post office issue than the company) but really really disappointing”

Posted 1 year ago

“hi I purchased this gift as a present for my brothers birthday. unfortunately I didn't know he was going on hoilday, but due to the gift being a letterbox gift I didn't see an issue. The post office who deliver decided not to post the gift but to leave it in a garden waste bin outside. I don't know if this gift has been received or stolen or recycled.”

Posted 1 year ago

Hello Christine, We're very sorry to hear that the postie decided to leave the gift in a garden waste bin. All our packaging is specifically designed to fit through a standard-sized letterbox and clearly state on the packaging that they are to be posted through the letterbox. We're not sure why this hasn't occurred on this occasion but we are looking into it to ensure it doesn't happen in the future. We will contact you directly to arrange a replacement to be sent out at a convenient time. Apologies for the inconvenience caused, Letterbox Gifts

Posted 1 year ago

“Way overpriced.”

Posted 1 year ago

Dear Susan, Thank you for your review. We are sorry to hear you are not satisfied with this product. We carefully price all our gifts to ensure everything is fairly priced for our customers taking into account the cost of the materials and labour involved. We have also kept our prices the same as last year despite many increased supply costs. If possible, could you email hello@letterboxgiftshop.com with further details and a photo of the product received? We can then look into this further for you and ensure the product was as it should have been. Kind regards Michelle

Posted 1 year ago

“I have had no notification that this was delivered to the designated person.”

Posted 2 years ago

Dear Joy, Thank you for your comments. The tracking should have come automatically to your email via Royal Mail. We're ever so sorry if this didn't come through or went to a spam folder. I have sent this to you now via email. The parcel is showing as delivered on 3rd March, the day requested when ordering. Do let us know if we can help anything further and do not hesitate to get in touch with us directly with any queries in the future. Kind regards, Eleanor

Posted 2 years ago

“I ordered some valentines brownies for my other half for Valentine’s Day and was appalled to see this message written on my card to him. What a disgusting message to have on cards being send out to customers on Valentine’s Day. Inappropriate. Will not be ordering again. Unacceptable.”

Posted 2 years ago

“We have still not received the gift”

Posted 2 years ago

Dear Banu, We are very sorry to hear this has not been received. Someone will contact you via email with regards to this order. Kind regards Michelle

Posted 2 years ago

“I placed this order a week ago and still not received it! I received an email informing me that it has been sent to Royal mail, when I tracked the parcel it says it is still waiting to be dispatched!”

Posted 2 years ago

Dear Sonia, Thanks for getting in touch. I can see this was ordered on 13th December and dispatched by Tracked 24 on the 14th. We have checked the tracking and it does seem to be stuck somewhere in the Royal Mail system. We'll contact you directly to arrange a replacement. If you ever need any help in the future, feel free to email us on hello@letterboxgiftshop.com and we'd be happy to help, as it's the fastest way to get things resolved. Many thanks, Eleanor

Posted 2 years ago

“I did not receive a receipt and the gift did not have a message card in it which I had typed!!!”

Posted 2 years ago

Hello Jacqueline, Many thanks for your review. We are very sorry to hear that there was an issue with your order. We dispatch our macarons from a separate kitchen facility and will be in touch to find out why the greetings card wasn't included with your order. Best wishes, Heather

Posted 2 years ago

“I ordered the Macarons gift box for a friend's birthday - two weeks in advance with the desired delivery date of 30.05, which I entered in the field provided on the website. Unfortunately, the birthday gift was delivered two days after the order and therefore arrived much too early. That spoiled everything...”

Posted 2 years ago

“I’m very disappointed that having ordered a ‘letterbox’ birthday gift for a friend, as I knew she wouldn’t be home, that instead of being posted Royal Mail left an ‘unable to deliver’ card...totally defeats the idea & has meant she has got to collect it..not happy.”

Posted 3 years ago

Good Afternoon, We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized letterbox, unfortunately from time to time the Royal Mail officers aren't able to post them through. We apologies for any inconvenience caused and would like to reassure you that we will take your comments on board. Best wishes, Letterbox Gifts

Posted 3 years ago

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Letterbox Gifts is rated 4.7 based on 1,580 reviews