Letterbox Gifts Reviews

4.75 Rating 994 Reviews
95 %
of reviewers recommend Letterbox Gifts
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Customer Service
Communication Channels
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About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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I ordered the Macarons gift box for a friend's birthday - two weeks in advance with the desired delivery date of 30.05, which I entered in the field provided on the website. Unfortunately, the birthday gift was delivered two days after the order and therefore arrived much too early. That spoiled everything...
Posted 1 month ago
I’m very disappointed that having ordered a ‘letterbox’ birthday gift for a friend, as I knew she wouldn’t be home, that instead of being posted Royal Mail left an ‘unable to deliver’ card...totally defeats the idea & has meant she has got to collect it..not happy.
Posted 3 months ago
Good Afternoon, We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized letterbox, unfortunately from time to time the Royal Mail officers aren't able to post them through. We apologies for any inconvenience caused and would like to reassure you that we will take your comments on board. Best wishes, Letterbox Gifts
Posted 3 months ago
Ordered over a week ago and still hasnt been delivered.
Posted 4 months ago
We are sorry to hear that your gift set hasn't been delivered, please contact us via phone or email - hello@letterboxgiftshop.com and our customer service team will be happy to track your order and see what is causing the delay. Best wishes, Letterbox Gifts
Posted 4 months ago
I was going to contact you . My gift has not arrived yet , please advise .
Posted 4 months ago
The gift didn't actually fit through my friend's letter box so it sort of defeated the purpose of using this service. She had to collect it at the post office which inconvenienced her and meant that she received my gift late. A bit of a disaster really.
Posted 4 months ago
Dear Sarah, Thank you for your feedback. We're ever so sorry to hear these weren't delivered through the letterbox as intended. These are designed to be delivered through standard sized UK letterboxes, however sometimes in older properties with smaller letterboxes or apartments, this may not always be possible. We appreciate you taking the time to inform us of this. Feel free to email us on hello@letterboxgiftshop.com with any further queries. Kind regards, Eleanor Letterbox Gifts
Posted 4 months ago
I ordered a birthday gift to be delivered to my niece last Friday. It has still not been delivered. There is no tracking on the order so I can’t tell where it is. Very disappointed
Posted 4 months ago
Unfortunately, although I ordered the letterbox gift to arrive on my friends 70 birthday on 4 February for 27 February, as far as I know it still hasn’t arrived. It hadn’t last time I asked. Kind regards Jo Brown
Posted 4 months ago
Gift not delivered yet, no reply to my queries. Very unhappy with the service provided. Have missed the birthday date now by 5 days. Would be grateful for some kind of reply.
Posted 4 months ago
Clue: letterbox means gift goes through letterbox! Why did the recipient get left a card to arrange collection?
Posted 5 months ago
It never arrived and after allowing time for postal delays it was too late to contact company as closed for Christmas.
Posted 6 months ago
Dear Lesley, I am very sorry this has not arrived. I can see you have been contacted to arrange a refund or replacement. Please accept our apologies for any inconvenience and we would love for you to try one of our gifts again. i will make sure you are sent a personal discount code to use. Kind regards Michelle
Posted 6 months ago
Ordered 2 boxes at the end of November as Christmas presents for parents I can't get to visit because of covid. Both arrived absolutely last minute on 23/12 and 24/12 which was very stressful as thought they wouldn't arrive in time. Delays in post are understandable but not 3+weeks so wouldn't order from this company again
Posted 7 months ago
We are so sorry if you were disappointed in any way. I have checked and it looks like the second gift set was also delivered before Christmas. I have also sent you a email if you would like to discuss anything further. We do hope your parents enjoyed their gift sets. Kind regards, Michelle
Posted 6 months ago
My order has still not arrived and was due to be delivered on the 15th December to a friend who is dying from cancer. I have tried to contact you by email and phone with no response - so understandingly not impressed!!!
Posted 7 months ago
Dear Vanessa, I am so sorry if this was delayed. I have checked on the tracking for your order and it is showing as delivered the day after on the 16th. We have experienced a few delays over the Christmas period so occasionally some deliveries were slightly late. I can see we have received an email from you and this has been responded to. However, please do not hesitate to contact us again if there are any unresolved issues. Many thanks
Posted 6 months ago
I wanted to give zero stars but it is impossible to do as you can’t actually leave a review if this option is clicked. Appalling service. Gift ordered on 3rd Dec. Email sent 9th to say on it’s way. Due to be delivered 12th. Still not arrived. This was before the ‘Christmas rush’ to blame Royal Mail. No response to emails and telephone messages left. Very poor.
Posted 7 months ago
Sent it to the wrong address and it never arrived
Posted 7 months ago
Dear Grace, I am very sorry you are not happy with our service. I have looked into your order. I can see the wrong address was provided on the order by yourself so this did not arrive. However, once you informed us of the address error we sent a complimentary gift set to make sure that your friend still received a gift set of your choice. We pride ourselves on excellent customer service and as far as I can see our team went above and beyond to deliver a high standard of service. Please do feel free to contact us on hello@letterboxgiftshop.com to discuss this further if there are any outstanding issues. Many thanks, Michelle
Posted 6 months ago
My gift to my daughter-in-law was a bottle of wine, with chocolate. I gave plenty of time for this to be delivered the day before her birthday. It did not arrive then, or on her birthday, or even the next working day. Royal Mail is not reliable. However, Letterbox did fulfil the order the next week.
Posted 7 months ago
Thank you for taking the time to leave a review, our sincere apologies that the gift wasn't received on time. I'm glad we were able to rectify this for you in a timely manner. King Regards, Letterbox Gifts
Posted 7 months ago
Didn’t fit through letter box
Posted 1 year ago
My gift was never received
Posted 1 year ago
Hi there, We're sorry to hear your order hasn't arrived. If you could get in touch with us with your order number we'll be more than happy to look into this and arrange for a replacement to be sent out asap. Many thanks, Letterbox Gifts
Posted 1 year ago
I ordered it on the 30th April and am still awaiting delivery on the 11th May.
Posted 1 year ago
Hi there, Sorry to hear this hasn't arrived. Please could you contact us on hello@letterboxgiftshop.com with your order number and we'll be happy to look into this for you. Many thanks!
Posted 1 year ago
Apparently gift too large to go through a standard letterbox despite being advertised as a ‘letterbox gift’ - would not use company again! Very disappointed.
Posted 1 year ago
The gift as yet has not been received !
Posted 1 year ago
Letterbox Gifts is rated 4.75 based on 994 reviews