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Letterbox Gifts Reviews

4.7 Rating 1,592 Reviews

92 %

of reviewers recommend Letterbox Gifts

Company Reviews

Product Reviews

4.7

Based on 1,592 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Letterbox Gifts 5 star review on 3rd May 2022

Letterbox Gifts 5 star review on 15th April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 29th March 2022

Letterbox Gifts 5 star review on 27th December 2021

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used letterbox gifts before and received them and really like them. My experience this purchase was less positive. Bought letterbox gift for my friends birthday. The issue was that royal mail would not post it through the letterbox when the recipient was out. Instead I got a royal mail email to say it was delivered to a neighbour. Royal mail did not put anything through the recipients door to inform them of this. I noticed the email a day later and asked the recipient if they knew about the letterbox gift being with a neighbour, which they didn't, so the birthday gift was quite late. This was quite embarrassing and how can they be called letterbox gifts if they can't be posted through the door without a signature, quite misleading.”

Posted 2 days ago

“Didn't arrive on the day that I paid extra postage for on the birthday. But it was a nice item which arrived very late”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that your Letterbox Gift arrived later than you'd expected. As the order was placed on a Friday evening when our studio was closed (we're open and dispatch gifts Monday to Friday) I can see that your gift was carefully packaged and sent on the first working day possible, Monday. The gift was delivered using the Royal Mail 24 hour tracked service selected and paid for when ordering and I see that it was delivered on the Tuesday. Once again, I'm sorry for any disappointment this may have caused you. If there is anything else at all we can help you with then please do not hesitate to get in touch with us at hello@letterboxgiftshop.com. Kind regards, Lyndsey

Posted 3 weeks ago

“The gift selection and quality is good but the delivery options are very misleading. My sweetheart received her Valentines gift one day late because “Tracked 48” delivery means it will arrive in 2-3 days. I placed my order on Feb. 12.”

Posted 2 months ago

“It took too long between paying for the gift and it arriving. For the price payed, I expected better.”

Posted 2 months ago

“Must admit a little puzzled as we ordered a "letterbox" gift but received notification from Royal Mail that rather than put it through the said letterbox of the intended recipient, they have left it with the neighbour! Somewhat defeats the object of ordering a "letterbox" gift. As the recipient is still away we are waiting to hear from them to clarify they have safely received the gift from the neighbour rather than directly from their letterbox.”

Posted 4 months ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“While the selection process and buying process was made very easy due to a very clear web site. I paid for next day delivery and that didn't happen. Very disappointing. I am Letterbox Gifts would say they cannot be held responsible for third party companies, I believe if a company is offering and accepting payment for next day delivery it becomes their responsibility to find a delivery company that can fulfill its promise”

Posted 4 months ago

Hello and thank you for taking the time to share your review. We understand the frustration of not receiving your order as expected, especially when next day delivery has been selected and paid for. We work with third-party delivery companies to fulfil our orders and, in most cases, they deliver on time, however that didn't happen for your order and we know it reflects poorly on us. We take responsibility in ensuring a seamless and timely delivery process and we're looking into this order to see if we can see why this might have happened. We understand your perspective that you are entrusting us with a delivery promise and we genuinely regret any disappointment caused by the delay for your order. If there is anything else we can do to help or if you have any further concerns, please reach out to us at hello@letterboxgiftshop.com. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“It is well packaged. Delivery was late but this was likely down to Royal Mail during the storm. I was a little underwhelmed with the dried flowers if I’m honest, they weren’t as nice as the picture and were a bit tatty.”

Posted 6 months ago

Hello and thank you for taking the time to share your experience, we really do value your feedback. We're very sorry for the disappointment you've experienced and that the dried flowers fell short of the expectations set by the photo on our website. We take great pride and care in the products we create and offer to our valued customers but on this occasion, we're sorry that the dried flowers did not live up to expectations. We understand the importance of delivering great products each and every time and we are looking into how we can make sure they arrive as beautifully presented as they leave our workshops. If there is anything else we can do to help or if you have any further concerns, please reach out to us at hello@letterboxgiftshop.com and we would be happy to look into this for you. Kind regards, Lyndsey at Letterbox Gifts

Posted 3 months ago

“The gift was well-received but took a little longer than expected to arrive.”

Posted 6 months ago

Hello, Thank you for your review, we're happy to hear that the recipient enjoyed their gift. We are sorry that the gift arrived later than you'd expected. We always try our best to deliver on the customers preferred delivery date but I'm afraid this isn't a guarantee. Our standard delivery option is 2-3 working days so we advise our customers to take this into account to avoid any disappointment. We do offer upgraded delivery using Tracked 24. This is a tracked service from the Royal Mail which aims to delivery the parcel within 24 hours. We apologise again and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Hi, The only thing I was disappointed with was I ordered the item on the Thursday and it didn't arrive till the Monday.”

Posted 7 months ago

Hi Maggie, I'm very sorry to hear that you were disappointed with the time it took your Letterbox Gift to be delivered. I've taken a little look at your order details and I can see that you ordered your gift on Thursday evening and we dispatched your order promptly on Friday morning. Our standard delivery option is 2-3 working days so we advise our customers to take this into account to avoid any disappointment. We do offer upgraded delivery using Tracked 24. This is a tracked service from the Royal Mail which aims to delivery the parcel within 24 hours. We apologise again for any disappointment caused and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“The receiver was very pleased with the gift but I thought the whole idea of letterbox gift is that they fitted through the letterbox Luckily someone was in to take the present in!”

Posted 7 months ago

Hi Lucy, Thank you so much for taking the time to leave a review. I'm sorry to hear that the post person did not use the letterbox to deliver your gift. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused but we're pleased to hear that the recipient enjoyed their gift. Many thanks again for your order. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Item arrived wet due to Royal Mail Leaving at back door instead of posting through letter box”

Posted 9 months ago

Hi Adam, We are very sorry to hear that your gift arrived damaged and that your experience with our service is not as expected. Not only is it disappointing for you as we understand that you were relying on us for an important occasion, but also for us as our team works so hard to ensure your gift set is perfect before leaving our workshops. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We will contact you directly to arrange a replacement to be sent out at a convenient time. Kind regards, Lyndsey at Letterbox Gifts

Posted 9 months ago

“Flowers lasted quite a time and nice display. Do not like paying for postage.”

Posted 9 months ago

Hi there, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you were happy with the flowers. At Letterbox Gifts, we aim to provide the best possible customer experience, and that includes offering various shipping options to suit different needs. Whilst we do charge for postage on orders under £20, we also provide a free Royal Mail Tracked 48 shipping option for all orders that meet or exceed £20 in value. We greatly value your feedback and if you have any further questions or concerns, please don't hesitate to reach out to us at hello@letterboxgiftshop.com. Kind regards, Lyndsey at Letterbox Gifts

Posted 9 months ago

“Whilst the recipient was delighted with the gift itself, it arrived a day earlier than I requested and because this was for a birthday it mattered quite a lot!”

Posted 10 months ago

Hi Rozanne, Thank you for your review. I'm so pleased to hear that the recipient enjoyed their gift. We are sorry that the gift arrived earlier than you'd expected. We always try our best to deliver on the customers preferred delivery date but I'm afraid this isn't a guarantee. Our standard delivery option is 2-3 working days so we like to err on the side of caution when sending gifts, especially for special occasions such as birthdays. We apologise for any disappointment caused and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 9 months ago

“The actual gift, a personalised bottle of wine seemed as described from the photo I was sent by the recipient. But, given it was a specially shaped flatter bottle of wine intended to go through the letter box, I was disappointed to find that it was simply left next to a recycling box outside the recipients house. What is the point of a 'letter box gift if it can't be posted through the letter box!”

Posted 11 months ago

Hello, Thank you for your feedback. It is important to us that we provide the best service to our customers as we are always looking for ways to ensure that the gifts are posted directly to recipients through the letterbox. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers aren't able to post them through. We are sorry to hear that in this instance it wasn't posted through and we appreciate you taking the time to inform us of this. We apologise for any disappointment caused and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“The website was quite easy to use and there was a fair amount of things to choose from. I particularly liked the option to send a video message along with the gift. The negative point was that I was promised a tracking update once my item was shipped, but I didn't receive any further communications. I ordered an item on Wednesday, due to ship on Thursday and be delivered on Friday. I hadn't heard anything by Saturday so I emailed them but didn't receive a reply until Monday. I have not received a notification to say the recipient has opened my video message but I don't know whether this is because the message is unopened or because I just haven't been sent the notification.”

Posted 1 year ago

Hello, Thank you for your comments. I'm sorry to hear that you didn't receive a confirmation email from us to say that your gift had been sent. These emails are sent automatically once we have dispatched your gift so I'm sorry to hear that you didn't receive it on this occasion. In some cases, email filters may mistakenly redirect our messages to the junk or spam folder. I really do hope the recipient enjoyed their gift and video message you included. We apologise once again for any confusion surrounding the tracking information. If there is anything else we can to to help or if you have any further concerns, please reach out to us at hello@letterboxgiftshop.com and we would be happy to look into this for you. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“I have only left a 3* review because of the following - I chose this site as I knew the recipient wouldn't be in, so as the name suggests, Letterbox gifts, it would fit through the letterbox. It wasn't through the letterbox and instead there was a card left so the recipient didn't get the gift until 3 days after the event. Had I known this was going to happen I may have chosen a different site”

Posted 1 year ago

Thank you for your feedback Cathryn. We appreciate you taking the time to leave a comment. We are always looking for ways to ensure that the gifts are posted directly to recipients through the Letterbox and clearly state on our outer packaging that the boxes are designed to post straight through. Unfortunately the Royal Mail officer delivering the parcel makes the final decision on whether it's suitable to post through the letterbox, we are sorry to hear that in this instance it wasn't posted through. We will continue to monitor how often this occurs and look into ways to prevent it in future. Best wishes, The Letterbox Gifts team

Posted 1 year ago

“Underwhelming”

Posted 1 year ago

We are sorry to hear that your experience with our service and/or product was not as expected. We take great pride in selecting the best quality British products to include in our gift sets. Please can you email hello@letterboxgiftshop.com with your order details and we will look into this for you straight away. We look forward to being able to resolve this for you as soon as possible. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“The gift was well received, but it wasn’t put through the letterbox ( the whole point of me choosing this company!) When I informed customer service they said it was the judgement of the postman. Luckily the recipient was in.”

Posted 1 year ago

“Nice gift but was delivered a day late. Not great as was for a 40th birthday. Don't know if this was the fault of Royal Mail or letterbox but will not risk using again.”

Posted 1 year ago

Hello, Thank you for your review. As your gift was purchased during a weekend, it was dispatched on Monday using a tracked48 service so it arrived as early as possible. There is an option to upgrade to next day delivery at checkout. Best wishes, Letterbox Gifts

Posted 1 year ago

“Slight disappointment on the shipment, my friend’s birthday was on 26th Jan. Bought on 24th Jan, sent out on 27th and received on 28th”

Posted 1 year ago

Hello, Thank you for the review. We are only open week days from Monday to Friday. As your gift was purchased during the weekend, this is why there was a delay in the gift being dispatched. Best wishes, Letterbox Gifts

Posted 1 year ago

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Letterbox Gifts is rated 4.7 based on 1,592 reviews