Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1 The Old Barracks, Edmund Road, Sheffield, Sheffield
Rating: 4.70

4.7 Rating 1,732 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,732 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The letterbox gift itself was as good quality as I had expected, however, having ordered 2 separate letterbox gifts to be sent to the same address they were found outside on the doorstep (a day late) wrapped together with a single rubber band (1 box containing chocolates left in the sun on a hot day) and not posted through the letterbox at all which seemingly defeated the point in ordering from letterbox gifts rather than another online gift company as well as paying for the express delivery.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are very sorry to hear your gifts were not posted through the letterbox. The packaging clearly explains that the package fits through the letterbox but unfortunately, as you described on this occasion the Royal Mail bundled two gift sets together and left them on the doorstep. This is certainly not the point of our gift sets and we are sorry for any inconvenience. If you would like to email hello@letterboxgiftshop.com with your order numbers and someone will follow this up for you. Many thanks, Michelle.

Posted 2 years ago

“Recipient was pleased with their gift. Ordering the gift was easy. I was kept updated on delivery progress. Being able to record a birthday greeting as part of the gift was a very nice touch!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your positive review. We're glad to hear that you enjoyed our gift message recording service to give that extra personal touch to your gift. Many thanks, Letterbox Gifts

Posted 2 years ago

“Convenient, easy and the products are good quality.”

Helpful Report

Posted 2 years ago

Hello Donna, We're very glad to hear that you found our products high quality and the ordering/receiving process convenient and easy. Many thanks, Letterbox Gifts

Posted 2 years ago

“'Letter box' didn't fit in the letter box so had to go to Royal Mail depot, unfortunately :(”

Helpful Report

Posted 2 years ago

Hello Rosie, We're sorry to hear that the gift did not fit through the letterbox. Our gift sets are designed to fit through all standard sized letterboxes and the outer packaging clearly states this. However, some older-style houses can have smaller letterboxes or the postie may decide it is not suitable to post through the letterbox for some reason. Kind regards, Letterbox Gifts

Posted 2 years ago

“This was an anniversary gift for my daughter & son in law, which did arrive on the day I requested but the inner box was torn in the corner & the little bottles of gin had slipped & didn’t look as good as shown on the website. Just a tiny piece of sticky tape under each bottle to keep them in place would have made the presentation perfect. I will include a photo.”

Helpful Report

Posted 2 years ago

Hello Lin, Thank you for your constructive feedback. We have taken on board what you have said and have now started using glue dots to hold down the gin bottles. We hope that your daughter and son in law enjoyed their anniversary gift. Kind regards, Letterbox Gifts

Posted 2 years ago

“I brought the pamper gift for a friend to cheer her up after a tough couple of weeks. Safe to say it was well received and went down a treat Thank you x”

Helpful Report

Posted 2 years ago

Hello Laura, Very glad to hear that our Letterbox Pamper Gift Set could bring some joy to your friend. Thank you for your review, Letterbox Gifts

Posted 2 years ago

“Very easy ordering and payment online. I decided to use this company after having issues with Not On The High Street. I’m going to use Letterbox Gifts again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave such a lovely review. We're glad to hear that you found ordering and payment on our website simple and easy. We look forward to receiving an order from you in the future. Kind regards, Letterbox Gifts

Posted 2 years ago

“Fantastic selection of gifts, great packaging and prompt shipping. The recipient loved their mama to be box.”

Helpful Report

Posted 2 years ago

Hello, We're very glad to hear that you love our selection of gift sets and that the recipient loved their Mumma to Be box. Kind regards, Letterbox Gifts

Posted 2 years ago

“Bought for a relative who lives a long distance away and whom I'd not seen since before covid. They loved them said they were beautiful. Ordering was easy, they were delivered on the day I requested. Would recommend.”

Helpful Report

Posted 2 years ago

Hello Pauline, We're glad to hear that our Letterbox Gifts could bring some joy through the post to someone who lives so far away. Many thanks, Letterbox Gifts

Posted 2 years ago

“Ordered the brownies to be sent as a birthday gift for my daughter. Communication from them was excellent. Delivery happened exactly on date requested.”

Helpful Report

Posted 2 years ago

“The recipient loved it and it ticked all the boxes…eco,vegan,delicious. A very welcome birthday surprise delivered on time! This is an excellent company.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write such a lovely review. We're glad that our vegan treats made a special birthday surprise and arrived on time. Kind regards, Letterbox Gifts

Posted 2 years ago

“The website is easy to use and the gifts are quick to order. I sent some macaroons to a friend who received them quickly and said they tasted great! I'm very happy with my purchase”

Helpful Report

Posted 2 years ago

Hello, We're glad to hear that you found our website quick and easy to use and that the Letterbox Macarons were well received. Many thanks, Letterbox Gifts

Posted 2 years ago

“Easy to order and a great present as the recipient can be out”

Helpful Report

Posted 2 years ago

Hello Sheila, We're glad to hear that you found our ordering process quick and easy. Many thanks, Letterbox Gifts

Posted 2 years ago

“Arrived on time. Good communication from the company. I didn't see the gift set but the recipient was very happy.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave such a lovely review. We're glad that you had such a positive customer experience and that your gift arrived on time. Letterbox Gifts

Posted 2 years ago

“hi I purchased this gift as a present for my brothers birthday. unfortunately I didn't know he was going on hoilday, but due to the gift being a letterbox gift I didn't see an issue. The post office who deliver decided not to post the gift but to leave it in a garden waste bin outside. I don't know if this gift has been received or stolen or recycled.”

Helpful Report

Posted 2 years ago

Hello Christine, We're very sorry to hear that the postie decided to leave the gift in a garden waste bin. All our packaging is specifically designed to fit through a standard-sized letterbox and clearly state on the packaging that they are to be posted through the letterbox. We're not sure why this hasn't occurred on this occasion but we are looking into it to ensure it doesn't happen in the future. We will contact you directly to arrange a replacement to be sent out at a convenient time. Apologies for the inconvenience caused, Letterbox Gifts

Posted 2 years ago

“I recently ordered the whisky set for a friends birthday and had a query regarding the personalised card. I sent an email with my query and received a reply with a solution within minutes, very impressive customer service!”

Helpful Report

Posted 2 years ago

Hello Rachel, Thank you for leaving such a lovely review. We're glad to hear that you received such great customer service and glad that we could help out with your query. Kind Regards, Letterbox Gifts

Posted 2 years ago

“Nice box but I selected next day delivery and it did not arrive for 4 working days”

Helpful Report

Posted 2 years ago

Hello Charlotte, We're glad to hear that your Letterbox Gift was well received. As your gift was ordered after 2pm on Friday, this was not dispatched until our next working day on Monday as stated on our website banner. Many thanks, Letterbox Gifts

Posted 2 years ago

“Very quick delivery and lovely gift”

Helpful Report

Posted 2 years ago

Hello Sandra, We're glad to hear that your gift was well received and delivered on time. Many thanks, Letterbox Gifts

Posted 2 years ago

“Good presentation but too small of a gift for the price i paid. will not be buying again”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review. Our gift sets are designed to fit through standard-sized letterboxes so we are restricted in the size of items we can put into the boxes. That being said, our premium British-made products have been carefully chosen to deliver quality and style in a small space. Kind regards, Letterbox Gifts

Posted 3 years ago

“I have used Letterbox Gifts several times to order boxes of their macarons for various friends. The macarons are delicious and the service is fast and efficient.”

Helpful Report

Posted 3 years ago

Hello Susan, We are glad to hear that the Letterbox macarons are so delicious and have been enjoyed by so many of your friends. Kind regards, Letterbox Gifts

Posted 3 years ago

Letterbox Gifts is rated 4.7 based on 1,732 reviews