“No negative comments about the store, but sadly disappointed with the Manos Fino purchased - lovely colours but yarn is very thick and thin and so sticky it is difficult to wind. This has put me off buying yarn over the Internet without squishing it first!”
“The pattern is lovely if a little confusing in places. It could do with clarifying. I am knitting the shawl and the set up for the pattern repeats is not clear. However my project is going well.
What does confuse me is that the front cover clearly states that the pattern book is free and yet I was charged for it?? ? Also the pattern book is for Patons but refers to Rowan?? A mis print or a failure to proof read??”
“The customer service emails were lovely and genuine, her name was Joanna. I bought my yarn and made a mistake by ordering one I already had. I hoped I could’ve returned it and exchanged it for another ball of the same brand, the one I had bought had 20% off and the other had 10% off at that time but I didn’t receive any email replies for a week due to the Easter holidays having just past a number of days before. I have been issued a refund for what I bought after hoping I could’ve swapped it for the one I would’ve preferred and paid the difference. I don’t know wether I will shop here again due to the middle over my order.”
“I placed an order 10 days ago, received confirmation of my order and receipt for payment. However, that's the last correspondence. It would be nice to know if/when my order will be shipped. I sent 2 emails this morning requesting status and have not received a response at this time. The time difference may contribute to the response time.
I really look forward to receiving my order so I can begin a new project.”
“This is the first time that I used Laughing Hens and I found the delivery time was poor. I was advised 4days after I placed the order that my order had been despatched it took a week to arrive and when I emailed customer services enquiring about thisI did not get a reply.”
“I took particular trouble to ring to establish when my purchase would be posted and was assured it would be the next working day. It was needed before I left for holiday. Sadly that did not happen which made the order useless to me. I was happy to take the risk on the post not performing as hoped but it was disappointing that the order didn't get shipped when promised.”