LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.61

4.6 Rating 13,644 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 13,644 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received order within 2 days. One bulb smashed. phoned and replacement arrived next day.”

Helpful Report

Posted 1 year ago

“Quick delivery was appreciated. Fairly easy to replace the old fitting, however I had two issues before getting the new unit to function correctly: 1) the instruction leaflet said a 'jumper in the centre of the control unit' should be removed for non-maintained operation, the only 'jumper' I could find was a short wire linking the permanent live and switched live connectors at the mains input connection block. Through trial and error, this did prove to be the 'jumper' to be removed - the instructions could be clearer. 2) after 24 hours of connection to charge the batteries, the mains supply was disconnected to test the battery operation of the light fitting. It didn't work. Investigation found that a low-voltage wire was not secured in its temination block, rectifying this gave the expected operation of the unit. Otherwise, an acceptable price and quick delivery. Time will tell whether the longevity of the unit is acceptable - it's only been installed for a few days.”

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Posted 1 year ago

“Thank you for replacing a damaged fluorescent tube damaged in transit quickly and with very pleasant and helpful assistance. Great price too .”

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Posted 1 year ago

“Rapid delivery and quality product for the price. Will be using for future purchases.”

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Posted 1 year ago

“Fast and efficent”

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Posted 1 year ago

“I purchased a hard-to-find 38mm, 4ft tube and capacitors for a display sign. Goods were well described on the website, and reasonably priced. Delivery was prompt and the items were well packaged. Website could be improved with better pictures or descriptions of the connectors required for the large capacitors. I will need to source different connectors for that.”

Helpful Report

Posted 1 year ago

“Easy to order via website and bulbs came fairly quickly. Only negative was no shipping update so didn’t know when they were going to be delivered so had to chase for an update.”

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Posted 1 year ago

“Helpful and efficient.”

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Posted 1 year ago

“Very helpful and prompt after first LED tube arrived broken. Would have been cheaper for them to have packaged it better and written fragile on package.”

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Posted 1 year ago

“We bought 2 strip lights with free bulbs. They arrived the next day. Brilliant. Only gave 4 stars because I thought they had covers, they haven't. Otherwise very good on all fronts.”

Helpful Report

Posted 1 year ago

“Packaging was a bit minimal - fortunately the 2 bulbs in their thin cartons inside a thin jiffy bag arrived intact. When I ordered I got no copy of my order confirming it: just a 'Thank you' and online sales brochure. Fortunately when I rang Katie to query a discrepancy I was able to send a screen shot (for some reason I had just thought it wise to take one). Charlie later phoned about this manufacturer update/replacement of the bulbs I'd ordered:- 2 x Energizer 12.5w Daylight Bulbs, (energy rating A* and packaged in a yellow+black+ white blister pack). although these were no longer available from you, they were/are still advertised FOR SALE on your site. Katie was friendly nd helpful. Charlie patiently explained the 'recent' govt. revised Energy Ratings. There hasn't been much publicity abt this to consumers WOULD IT BE WORTH LAMPSHOP POSTING A BRIEF 'warning' about the risk of being misled by the old and new ratings at the top of your online pages? Charlie was very helpful.”

Helpful Report

Posted 2 years ago

“Great service, I called them with a query and the phone was answered straightaway by a very helpful person. There was also a delay to my delivery, probably Royal Mail's fault, but they refunded me the delivery fee with no hassle. Thank you!”

Helpful Report

Posted 2 years ago

“Product as described but delivery a bit slow”

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Posted 2 years ago

“Lampshoponline provided a good service with good communication with regards the products available. Unfortunately communication about delivery was not as good. No communication was received about delivery status. The courier UPS finally sent a communication that the goods were out for delivery after they had actually been delivered. Fortunately I was home when the goods arrived unexpectedly.”

Helpful Report

Posted 2 years ago

“Received my order very quickly, but unfortunately out of the 30 lights delivered, 5 were broken. Who was to blame for this I don't know, but once I had contacted LampShop and sent them the details the problem was sorted out very efficiently and with no fuss. Great prices and lots of products to choose from. 👌”

Helpful Report

Posted 2 years ago

“Easy to place order, fast efficient delivery, lost a star rating because + & - terminals hard to identify”

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Posted 2 years ago

“Great price on a good brand of tubes , will use this company in future .”

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Posted 2 years ago

“My order was dealt with quickly and arrived sharp. Great prices too.”

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Posted 2 years ago

“Items arrived on time. Star deducted as I felt I had to call to ensure the item was delivered on time; I was informed on calling that the item was already sent, but the status on the website was still at 'Processing'. The tracking was not provided until the very last minute. Nonetheless, I would return. Item was really packed - must add that.”

Helpful Report

Posted 2 years ago

“Didn't receive promised email confirming dispatch - parcel arrived without notice. Otherwise good service with a wide range of products at reasonable prices.”

Helpful Report

Posted 2 years ago

LampShopOnline is rated 4.6 based on 13,644 reviews