lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,974 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“I can't really rate your Company because I am still waiting for my order and when I go to track it nothing comes up.”

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Posted 1 year ago

Dear Lorraine, you ordered your goods on a Saturday 21st of December and we are closed during the weekend. Which means your order was sent down to the warehouse on Monday the 23rd for December due to it being 2 days before Christmas and being in the Christmas period the warehouse were and are extremely busy and trying to get out every order as soon as possible. The office closed on the 24th of December and we did not return back to the office until the 2nd of January 2025. We are extremely sorry your goods are not with you yet but they are due to be arriving shortly.

Posted 1 year ago

“Easy website, quick delivery and great product”

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Posted 1 year ago

“product as described postage far too long”

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Posted 1 year ago

“Great to deal with”

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Posted 1 year ago

“I needed an unusual size and specification of lamp and was able to quickly find and order it on the Lamps Online web store. The items I ordered were well packaged and delivered very rapidly. First class service!”

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Posted 1 year ago

“Brilliant service good price what more do you want”

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Posted 1 year ago

“Very helpful when enquired about the product. Very knowledgeable and received great advice . Received the item earlier than expected . Thank you 🙏”

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Posted 1 year ago

“Lights back on in fridge and freezer Thanks guys👍😃”

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Posted 1 year ago

“Did not inform me immediately that they did not have the bulb colour I wanted, but their alternative was completely acceptable.”

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Posted 1 year ago

“Fast and well packaged really happy”

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Posted 1 year ago

“Arrived 2 days earlier than expected.Well packaged and protected.Fragile sticker on box.Excellent service.”

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Posted 1 year ago

“Poor customer service. Can't reply to messages. Paid extra for next day delivery & DHL didn't deliver until over a week with a text to say do not contact them they are busy, busy ripping us off with delivery charges and they can't deliver. Bulbs were delivered and do not fit don't even have the energy to try fight to send them back so 80 odd quid down the sink and bulbs I can't use. Thought this site was too good to be true. Company just blanked my email”

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Posted 1 year ago

Hello Gemma, we received your email asking for the money back and we refunded you, you're money back the normal standard delivery is 15 pounds and you paid 18 pounds for the next day delivery so we refunded you the 3 pounds. Also we sent your order down to the warehouse on the 4th of December and it also left the warehouse on the 4th of December. So this is down to the courier unfortunately as we did everything right on our behalf's. As stated on DHL message ''we are experiencing very high volumes due to Christmas and delays are expected'' Also please contact us so we can help you order the correct fitting and we will arrange a return for you. Kind Regards

Posted 1 year ago

“A very good product range and easy to select from the pictorial portraits. I was concerned about the delivery. You provided invoice and delivery numbers but no indication of approximate delivery date.”

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Posted 1 year ago

“So far so bad. Bought 3 very expensive bukbs. First one has blown within 5 days of use.”

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Posted 1 year ago

Afternoon John, As I am aware, you have not tried to contact us, nor have you sent an email. Its very rare for these bulbs to blow in 5 days so please get in contact so that we can speak with you in person to discuss a replacement or a refund. Regards

Posted 1 year ago

“Exellent choice of halogen lamps at a good price and fast delivery.”

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Posted 1 year ago

“Not had delivered yet”

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Posted 1 year ago

“All good thanks”

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Posted 1 year ago

“Delivered with care”

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Posted 1 year ago

“I have not yet received the lamps but it is on its way. Unfortunately, the final price of the lamp will become twice the initial price. This is due to the fact that the UK is now a third country after Brexit and we, in the EU, have to pay taxes and levies on things “imported” from the UK. The final price becomes twice what I expected, plus it takes much longer to get to me because of the border controls. A pity…”

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Posted 1 year ago

Hi Javier, Thanks for the feedback but its not quite right. We deduct UK taxes on all goods we send to the EU . So when you enter your country of destination we deduct 20% UK taxes. Local taxes are added on when goods arrive in Belgium. But I agree on border controls it takes far to long to get goods through customs Best Regards Export Sales

Posted 1 year ago

“All delivered fine.”

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Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,974 reviews