lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,972 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“I am very impressed with this Company! We needed some lamps for our local church and, after a bit of a debacle with another firm, I found General Lamps on-line and gave them a try. So glad I did! Products were easy to find, delivery very prompt and easy, (not using delivery firm that might not deliver, literally.) and items well packaged. So thank you to them. I would highly recommend this Company!”

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Posted 4 weeks ago

“Arrived safe and sound - as describes - quality item and promptly despatched”

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Posted 4 weeks ago

“Very good product Very good service”

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Posted 4 weeks ago

“Quick delivery, great customer service”

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Posted 4 weeks ago

“From the query over the phone to the delivery of my order the service was fantastic. I was kept fully up y’all the time”

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Posted 4 weeks ago

“Not sure where to begin... a simple order for 3 bulbs, a few days later after zero communication I sent an email chasing the order, in fairness received an email but with a vague "we'll be receiving stock soon". Then nothing, sent another email asking on progress but this time no response. Cancelled the order via paypal (due to zero communication from the seller). Two weeks later randomly received a parcel with the bulbs - too late as had ordered from Amazon. Not a great experience, I suspect a fancy website but not much backing it up. Lesson learned.”

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Posted 4 weeks ago

“- Easy and straight forward online purchase. - Reasonable prices and prompt delivery. - When I telephoned to ask about a certain issue, besides being knowlegeable the person was quite friendly and had all the time to explain what I was looking for. - Overall good experience. Hussein”

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Posted 1 month ago

“Would definitely use again fast delivery and wrapped really well”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“I can’t fault the service but after I opened the packaging I found all 3 bulbs were broken, I sent an email with pictures & am still waiting for a response, I know it wasn’t Lamps on line’s fault because you can see the damage on the box were DX dropped something on it but I was seeking a response & advice on what steps to take.”

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Posted 1 month ago

“Very pleased with purchase at a great price”

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Posted 1 month ago

“Great service, on time and exaclty what I wanted, the cheapest of what I found too.”

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Posted 1 month ago

“Very helpfull technically to ensure I purchased the correct tube. The carrier lost track of the delivery, and lamps on line checked tthis out. they decided to send another one which arrived following day. This was very welcome to know when things go wrong, and they sometimes do, they were very quick to resolve. Very happy with thim, would use them again without question.”

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Posted 1 month ago

“Excellent, good communication. Speedy delivery”

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Posted 1 month ago

“missing items from my order. emailed company who have ignored me. of the bulbs I recieved two bulbs blew within minutes”

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Posted 1 month ago

Hi Ricky, Please can you email sales@generallamps.com as we cannot find any correspondence from you with regards to your complaint. Sorry that you have had an issue Regards Customer Service

Posted 1 month ago

“great product”

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Posted 1 month ago

“I ordered six bulbs but only received three. However, after phoning your office the other three arrived quickly and safely. I'm happy with the service I received.”

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Posted 1 month ago

“Ordering online was easy enough, however, there was nothing in the booking process to suggest the items were not in stock and that a wait of 3+ weeks would be required before receipt. This is despite the option to pay an additional £15.99 for next day delivery (SO glad I didn’t do that!!). It took a call to Customer Services to ascertain the reason for the delay. It’s definitely NOT the way I would run my business albeit, in the end, we got what we ordered. Better online info/comms would encourage me to buy from you again. Otherwise, next time will use a different supplier.”

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Posted 1 month ago

Hi Linda I have checked your order, you ordered on the 13th September and we despatched on the 21st September . This is due to the full quantity not being in stock when you placed you order. If an item is not in stock it is shown on our website , as a double check if you order an item that is out of stock a pop up appears before you place your order to advise you that it is not in stock. If you try to buy an item that is out of stock our system will allow it but our website is coded that next day delivery is not an option for you if an item is out of stock I hope this clears up any queries that you may have . Best Wishes Service

Posted 1 month ago

“Excellent packaging for 2 x 5ft fluorescent tubes and delivery”

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Posted 1 month ago

“First-class service from this company. Competitive prices, great delivery and very well packaged. I will be dealing with them again.”

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Posted 1 month ago

lamps-on-line-com is rated 4.5 based on 1,972 reviews