lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,484 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,484 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service thank you.”

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Posted 1 month ago

“Excellent value for money .. Quick Delivery and good Communication .. Thanks 🙏”

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Posted 2 months ago

“Very pleased with the purchase, just what we needed, super swift delivery. Would recommend this seller, excellent service all round.”

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Posted 2 months ago

“Well done team, my 85 year old mother thought that the light fitting in her kitchen Which my father installed & really liked, but sadly passed away a couple years ago was going to be removed, due to having twin T5 28watt fluorescent tubes in it. I told her that there is still some companies with stock, she told me the electrician told her it would have to come down & be replaced as you can’t get those tubes anymore. So as I had used lamps online previously, took a chance I might find it with you, lo & behold yes you did, so thank you! My mum is very happy”

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Posted 2 months ago

“thanks for a prompt delivery and all lamps work well”

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Posted 2 months ago

“It’s been about to a month for a lightbulb, Jesus guys”

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Posted 2 months ago

Hi Warwick, Royal Mail tried to deliver on 21st May but you were not in . Here is your tracking number TP884249321GB . Please put this into Royal Mail tracking and you can rearrange the delivery or get it left in a safe place Please can we ask that you remove/review your 1 star review as this is not a fault of our company or anything that we have done Best Regards Support

Posted 2 months ago

“Happy with the product, price and speed of delivery. Will use the company again.”

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Posted 2 months ago

“Money collected. 3 months later zero feedback, no response from the seller. UPDATE: after review money was returned.”

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Posted 2 months ago

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear that you felt there was a lack of communication during your experience with us. We make every effort to respond promptly and keep our customers informed at every stage, so it’s disappointing to learn that some of our messages may have been missed. We genuinely want to make things right and ensure your concerns are fully addressed. Please don’t hesitate to reach out to us directly at your earliest convenience, so we can personally assist you and find the best possible resolution. Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience. Kind regards, General Lamps

Posted 2 months ago

“The whole process was easy from ordering to delivery Great! Thanks”

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Posted 2 months ago

“Good product, but postage was expensive”

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Posted 2 months ago

Dear Customer, Thank you very much for your kind feedback regarding the product. We’re delighted to hear that you are satisfied with your purchase. We do apologise if the postage costs felt a bit high. Shipping fees can sometimes vary depending on factors such as location, size, and delivery speed, but please know that we always strive to keep these costs as reasonable as possible. Your feedback is important to us, and we will certainly take it into consideration as we continually review our shipping options to provide the best value to our customers. Thank you again for your support, and we hope to serve you again in the future. Kind regards, General Lamps

Posted 2 months ago

“I have found it hard to find small screw in clear candle bulbs for my chandelier, & was so chuffed to have discovered them with this company. Delivery was prompt and all arrived as discribed, my chandelier is now complete again and looking great. Thank you so much.”

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Posted 2 months ago

“Advised when delivery would take place. A very good price. Well packaged. Good communication.”

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Posted 2 months ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. All of the team at lamps-on-line.com really appreciate your positive feedback!

Posted 2 months ago

“Stellar service!”

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Posted 2 months ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. All of the team at lamps-on-line.com really appreciate your positive feedback!

Posted 2 months ago

“Great experience really, (I rarely give 5 stars) Quick service, well packaged, product worked perfectly fine and was exactly as described Website is a bit messy, but useable”

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Posted 2 months ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. We have noted your comment about the website and appreciate your positive feedback!

Posted 2 months ago

“The short version is...after placing my order in February (I believe it was), it has taken 3-4 months to receive my order. During that period, i had to contact general lamps several times via email and phone to gain any updates on my order. I was never contacted by the company at any point. I think for future reference, any customers orders which have delays/queries should be highlighted and regular contact made to update the customer until orders received and not for the customer to have to do the administrative work for you. I am happy with goods received, but the Customer Service Dept definitely needs improvement!”

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Posted 2 months ago

Dear Customer, Thank you for your honest feedback. We sincerely apologise if you felt unsupported during the delay with your order. We understand how frustrating it must have been to wait and have to follow up multiple times. Your comments highlight an important area for improvement, and we are committed to enhancing our communication processes to ensure customers receive regular updates proactively in the future. We’re glad to hear you are happy with the goods, and we truly appreciate your patience throughout this experience. Thank you for bringing this to our attention, and we will strive to do better. Kind regards, General Lamps

Posted 2 months ago

“Really good service, even though there was a delay in delivery from abroad, they kept us informed. We were on a waiting list but they reassured us that we would be first in line.”

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Posted 2 months ago

Dear Customer, Thank you for your patience and we really appreciate your positive feedback!

Posted 2 months ago

“Fast delivery time from dispatched. It took about 5 months to get it due to the fact they are not constantly made by the manufacturer.”

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Posted 2 months ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. We understand how frustrating it can be to have to wait but we do appreciate your patience.

Posted 2 months ago

“Was delighted to receive order of tubes - after considerable Time, but I understand this item was difficult to sourse. So no complaints. I Strachan”

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Posted 2 months ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. All of the team at lamps-on-line.com really appreciate your positive feedback despite the long wait!

Posted 2 months ago

“Very happy with the purchase, Well Recommended.”

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Posted 2 months ago

“Very good purchase . Efficient company.”

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Posted 2 months ago

lamps-on-line-com is rated 4.5 based on 1,484 reviews