Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 6,377 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,377 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lamp products that we bought and paid for were of very bad quality The lamp bulbs that we bought only partly worked We put in for a refund I sent all the issued receipts back with the faulty light bulbs but as of today 21/12/2023 I have had no response from this company not even some acknowledgment that my complaint was being processed and no kind of communication from this company”

Helpful Report

Thank you so much for giving us your feedback regarding your experience with Lamps2udirect.com. I am so sorry to hear that the lamp products that you bought were of very bad quality and the lamp bulbs only partly worked. We have not had any direct contact from yourself and have not received any returns.... Can you please get in touch so we can resolve this for you? Info@lamps2udirect.com

“Charged and paid for 60watt bulbs but 40 watt sent, no reply to e-mail about this.”

Helpful Report

Thank you for your feedback Malcolm, it's appreciated. We take such customer issues very seriously and would like to hear about how we can make things better. Is there anything else that you would like to provide feedback on?

“Sadly these were out-of-stock, although shown in-stock when we ordered and still showing in-stock after Lamps2u cancelled the order. We do need these for our Church as the lighting system does not work with LED bulbs and we really cannot afford to re-equip about 80 luminaires and the control/dimmer system. We hope they come back in the new year.”

Helpful Report

Thank you so much, for sharing your experience. We are sorry for what happened and understand your need for these bulbs to make the lighting system work. We hope you manage to find these lamps quicker from somewhere else.

“Good prices, quick service, however first 100W bulb lasted only 1 week. Second bulb lasted only 2 weeks. NOT IMPRESSED!!”

Helpful Report

Hi George, Thank you so much for your feedback of Lamps2udirect.com. We appreciate that you took the time to share your thoughts with us. We strive to make our customers happy and it is great to hear that we are doing our job well. We'd love for you to reach out if you need any help or have questions. We're always looking for ways to improve, and your feedback helps us get there. Thanks again and we look forward to hearing from you soon! Best, Lamps2udirect Team

“I paid for delivery in 3-5 days. It was at least 10 days before it arrived. I was about to contact you to ask what had happened to my order. I did contact you and ask for my delivery charge to be refunded but there has been no response.”

Helpful Report

Thank you so much for your feedback, Roger! We really appreciate that you took the time to let us know about your experience. We in fact quote 5-7 working days for delivery on our checkout page this time of the year, due to Christmas postage delays. We hope to help again soon.

“It took too long to arrive I rang sales asking when it would arrive no reply you sent me a discount 0f £5. Something not explaining what it was for and part of the order never arrived no explanation. If these are tide together then why not say so, your contact inside the worst I have seen. For 49 years I had ordered palates of bulbs ever month as we held over 165 different types of bulbs for displays churches most of them came from Bell as they were special larg bulbs mos of the stander one we’re from ring never once have I ever been treated like this. I know this order was peanuts But !”

Helpful Report

Thank you so much for your honest feedback, Terry. We cannot express how sorry we are for the issues you've been facing. Can you please contact us directly so we can resolve this for you - info@lamps2udirect.com. We have looked through emails but we can't see anything from you. Hopefully we can get this all sorted for you.

“Wrong transformers delivered. When the correct transformers arrived they were wired incorrectly.”

Helpful Report

Thank you so much for your feedback about Lamps2udirect.com! We really appreciate you taking the time to let us know your experience. We’re sorry that you received wrong transformers when you ordered from us. It sounds like they were also wired incorrectly when they did arrive. We’d like to do what we can to make things better. Could you provide more information about your experience and how we can improve? We value your feedback and would really appreciate it. Thanks again for giving us your review!

“Placed 3 orders for some lightbulbs with no issues, website said they were in stock. Weeks later still no sign of the goods or any email to confirm shipping, when I chased this, I was informed all 3 of my orders were cancelled due to no stock - I wasn't informed of this. We received the refund fine but in the time it took for me to chase I could have ordered from elsewhere. Disappointing.”

Helpful Report

“Weeks for my delivery to come in 3 parts and poor comms”

Helpful Report

Thank you for taking the time to give your feedback regarding the service you have received from Lamps2udirect.com. We apologize for the issues you experienced with the delivery of your items taking 3 weeks and the lack of communication about it. We strive to provide great customer care and want to ensure your satisfaction. Could you please tell us how we can make things better for you next time? Your input really matters to us and we are grateful for your insights. Thanks again for your review, Richard.

“When my lamps arrived one would not work . Emailed asking how I get a replacement - no response at all”

Helpful Report

“First parcel was lost in transit. Still waiting for replacement”

Helpful Report

“I can't review something i have not received!!”

Helpful Report

“I ordered (2)fluorescent under cabinet light tubes, they were very packed,in a tube and bubble wrapped--unfortunately both were already rattleing obviously broken. The company's policy is to inform them within 48hrs of any breakages which I was unable to do for various reasons(my fault). I will now look to a electrician to replace all my lights to LED”

Helpful Report

“Still not had refund for light fitting that is unavailable”

Helpful Report

Thank you, John, for taking the time to provide us with your feedback on Lamps2udirect.com. We appreciate the fact that you left your opinion to help us improve our services. We are sorry to hear that you have not received your refund for the light fitting that is unavailable. We understand how inconvenient this can be and we want to make things better. Could you contact us directly so we can resolve - Are you still waiting for the refund?

“I ordered 5 watt daylight LED bulbs. What I received did not appear to daylight i.e. too yellow or 5W not bright enough!”

Helpful Report

Dear Andrew, Thank you so much for taking the time to give us feedback on your experience with Lamps2udirect.com. We really appreciate it and are sorry that your order did not meet your expectations. We hope we can make things right for you. Are the 5 watt LED bulbs too yellow for you and not bright enough? Could you tell us a bit more about your experience with these bulbs? We have not had any direct contact from you, which means we haven't had the opportunity to make this right. Did we send the wrong item - Or is the an issue the lamp itself? Sincerely, Lamps2udirect.com Team

“Ordered on April 11 but still no delivery and no information as to when I might receive the items.”

Helpful Report

Hello David - This is a 'Pre-Order' item. Sylvania are quoting us mid-June for delivery. We can cancel and refund, if you want?

“some items missing, some items suddenly not in stock after they were ordered. So not impressed really!”

Helpful Report

Thank you for taking time out of your day to give us feedback on your experience with Lamps2udirect.com. We're sorry to hear that some of the items you ordered weren't in stock and some items weren't exactly as described. We want to make sure your experience with us is the best it can be and would be grateful for any insight you can provide into how we can make things better. How can we improve your experience and ensure that your future orders are trouble-free?

“I wanted to like this Company, but unfortunately I wasn’t impressed. I ordered Osram lamps, and, without letting me know, they substituted another manufacturer’s product without asking me first. I ended up having to return the lamps and waited quite some time for a refund. Friendly communication though, so maybe I was just unlucky.”

Helpful Report

Thank you so much for taking the time to let us know about your experience with Lamps2udirect.com, Alan. We apologize for what happened with your order of Osram lamps being substituted without our notification. We highly value your feedback and appreciate you passing it along to us. We are sorry for the inconvenience and trouble caused. Is there any way we can make this up to you and improve your experience with us?

“You took an order for stock you did not have and then did not provide any form of communication regarding the order until I contacted you to ask where why nothing had been delivered. I award 2 out of 5 rather than one because you refunded the cost quickly and efficiently.”

Helpful Report

“Lamp was ok but took nearly 2 weeks to arrive after they stated 4 to 5 days.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 6,377 reviews