Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,312 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

Write Your review

Tell us how Lamps2udirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never got the bulbs that i ordered just got a no notice refund”

Helpful Report

Thank you for feedback, although, we have no idea who you are? Did you try contacting us before leaving the review? If so, we could have resolved this for you. I would assume we were not able to complete your order, so issued a refund. We would usually send an email to confirm this, but it may be in your junk/spam folder. We have no idea who you are though, so get in touch so we can clarify - sales@lamps2udiurect.com

“apparently you were out of stock and I had to wait 10days without any contact. Normally service is very good.”

Helpful Report

“The bulbs were great, but the delivery service left a lot to be desired... the bulbs only came 2 1/2 weeks after I ordered them. When I ordered, there was no indication it would take that long, only when I asked them quite a bit after ordering was I told the bulbs were out of stock and they would be delayed in coming. And even after they told me that, it took longer than they said it would. The fact that the bulbs were out of stock should really have been indicated on the website...”

Helpful Report

“Ho ordinato 2 neon per un valore di 12 £, le spese di spedizione erano comprese nell’ordine di 3,75£ senza nessuna specifica di ulteriori pagamenti per l’estero. Al momento della spedizione veniva avvisato tramite e-mail che per poter avere i neon avrei dovuto pagare ulteriore spesa per la spedizione oltre alle 3,75 £ altre 14£. Non è finita qui l’avventura una volta arrivate a destinazione presso la mia abitazione dal corriere mi venivano chiesti ulteriori 6,98 € di spese. Quindi per 7€ di materiali ho speso per la spedizione 26,98€. L’unica cosa che la casa fornitrice mi consentiva era rinunciare all’ordine se avessi voluto. Che dire, “meraviglioso”. Metto 2 stelle e non 1 perché almeno i neon sono arrivati intatti.”

Helpful Report

“The rating given is not necessarily a reflection on the service received just that the parts ordered have never arrived this could be due to the post office .”

Helpful Report

“Prices are too costly compared to other shops.”

Helpful Report

“Still waiting for delivery of order 4 weeks ago”

Helpful Report

“item took a long time to arrive and lasted about a week before it failed”

Helpful Report

“Ordered a product, onsite it was in stock but didn't turn up in the time frame specified, when enquired was told it was out of stock and awaiting more stock. I ordered a lamp for a fibre optic Christmas tree so we were all bitterly disappointed when the lamp didn't turn up until the middle of December, a Christmas tree with no lights is not good.”

Helpful Report

“Still not received item yet after a month . Talked to staff again yesterday who are investigating the issue. Postage stroke was original issue apparently but still no items delivered.”

Helpful Report

“I had to chase why no delivery. Only after I chased was I told that they had to order more stock, so now waiting for the next delivery of stock. I would expect the company to tell me there is a problem with my order”

Helpful Report

“Ordered and never came. Phone number just asked us email. Never responded to an email and I had a refund thankfully through my payment method. I have two stars because I at least had my money back but that was via third party.”

Helpful Report

“I have made the purchase quite a while ago and still waiting for delivery. Without this long waiting time the score would have been 5.”

Helpful Report

“latedelivery no explanation without prompting”

Helpful Report

“Ordered lamps money taken when lamps were out of stock then waited over a week for items I needed urgently. Wouldn't recommend”

Helpful Report

“Ordered lightbulbs more than a month ago, after some follow up I was told 10 days ago that the order had just been shipped (no tracking number provided). But nothing received so far and no response to my follow ups.”

Helpful Report

“Vey disappointed in the colour of the lamps. I had chosen a pale pink but the ones that arrived are a bright pinkish/orange so not really suitable for what I wanted.”

Helpful Report

“Order arrived promptly and undamaged. Unfortunately, the bulb must have been faulty and blew the fuse in the plug of the lamp straight out of the box. We didn't want to risk trying the other bulbs in the order. We know the lamp isn't faulty as we managed to get another bulb which worked fine.”

Helpful Report

“I placed an order. Two days later they emailed saying the product wasn't in stock.”

Helpful Report

“I will be better placed to make a judgement when my order of three weeks has been completed. J R Fraser”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,312 reviews