Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 6,055 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item, paid advised of delivery, noticed a refund to my account yet no explanation to why and no item!”

Helpful Report

“If your in hurry, dont order from here! After 11 days of waiting for lamps that should of arrived in 72 hours, I finally managed to get through to the customer services to ask where they are. Was told that they didn't have the lamps in stock even though the website showed them in stock when I ordered. Next I was told that they had sent me an email to notify me of delay which was a lie, they coudn't tell me when this email was supposed to be sent. The guy I spoke to seem more interested in having a argument rather than rectifying the problem.”

Helpful Report

“Nothing wrong with the original purchase, but had to return the items as they were unsuitable. Since then - for some obscure reason - the company have issued a PARTIAL refund even though I returned the full order unopened. Since then I have sent them 3 emails regarding the unrefunded items and it has not yet been resolved. Poor customer service”

Helpful Report

“They charge £3.98 for delivery, but it takes them 7 days to post, so It took 11 days from placing the order. I don't think this is good enough.”

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“I never received the item I bought. I emailed and called to ask about it and have had no response at all. Would never use them them again.”

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“I'm still waiting for my order, placed on the 22nd of Oct. that's 12 days to deliver a flatpack lampshade to a Capital city. Seriously? Ask me again, when I've received my order.......”

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“I have been sent a review request but i haven't received the products that i ordered (After two week of waiting). Maybe send me the product first, it might help with the review!!”

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“Still not received the items I purchased”

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“I have not yet received the two bulbs I ordered.”

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“My order 25.08 I paid never came to me. My email five days ago has not been answered.”

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“My lights have not yet arrived ordered over a week ago, not really impressed”

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“The item showed in stock and despatched. Said it should be delivered within 2-3 working days. 5 days later I had heard nothing so I rang, they couldn't find the order so someone was going to ring me back. They never bothered, just sent an email to say there had been a mistake, they couldn't get the lamps so were refunding me. Not impressed.”

Helpful Report

“Sadly Order took three weeks to arrive I had no idea what was going on with the order as my email about the order was not answered nor were calls”

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“Did not receive goods ordered”

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“Product not still received!!!”

Helpful Report

Hello Eric, We sent an email to you on receipt of your order. You are in France and standard delivery does not cover the cost of delivery to France. We do advise customers ordering overseas to get in touch before ordering. We are happy to send the goods but do require additional postage to get the goods to you. Can you let us know how you would like to proceed. We are happy to arrange a refund if that is what you prefer. Please contact us directly - sales@lamps2udirect.com. Thank you.

“Lamp did not arrive”

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“Still don’t have the items! Listed as stocked when purchased”

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“I returned products and never got a refund for small order of £20. Poor customer service and attitude on phone. There are better places to buy.”

Helpful Report

Hello there, Thank you for your review. We are very sorry to hear you received poor customer service on the phone. Our customer service is usually commended so I am surprised to read this. Can you get in touch so we can look into this further for you. We take all complaints very seriously. Please email us - sales@lamps2udirect.com.

“ordered on 28th april 8th may no goods emailed rung no reply. I have paid for goods.t on my account there is no status ....what is going on please let me know asap L2U-0418-95277”

Helpful Report

“order placed 13/4 and acknowledged 15/4, I emailed to chase and no-one bothered to reply. Highly unlikely to use them again”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 6,055 reviews