Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.49

4.5 Rating 6,392 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered and paid for 2 lamps I received an e mail for an extra £20 for postage. Please change your carrier they are a rip off.”

Helpful Report

“Paid for delivery and took nearly 2 weeks to arrive. The bulbs I ordered were the dusk/dawn type but didn't switch off in daylight. The light had to be switched off and on to reset every time. Waste of time and money.”

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“Was surprised how quickly they came”

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“I had to wait for three weeks for my lamps, and had to make 3 calls to customer services to eventually get my lamps. I had to cancel my electrician for three successive weekends, great inconvenience. . I have asked for some compensation, some additional lamps. Customer services have promised to get back to me. Thanks Raj”

Helpful Report

Hello Raj, I have just looked into your order. You ordered lamp holders from us - Not lamps. You placed your order on Wednesday the 12th of June. The goods were delivered a few days later on Monday the 17th - https://www.royalmail.com/track-your-item#/tracking-results/3209750750010C1DC97C6. We also have not heard from you regarding this order! Could you be mixing us up with another company? Best Regards, Martin - Lamps2udirect.com

“Bracket missing for one of the wall lamps and parts bent.. poor quality disappointed.”

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“Poor service, got bulbs but wrong ones, still waiting after a month to find out where I send them back 🤬🤬”

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“In stock on website took payment then to be told out of stock. To be fair refund given but waisted time on installation for customer”

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“Ordered and paid for some light fittings over 1 month ago and still havnt received them.”

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“Ordered on line. took payment. No stock. had to refund.”

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“The item was not in stock despite the website allowing me to purchase. Martin who informed me this was the case was very helpful so I cannot fault his customer service but the website really should be kept up to date in order to avoid disappointing customers.”

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“The lamp purchased was incompatible. I returned it immediately and have not received a refund.”

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“Order light fittings on 8th April, still waiting for them”

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“paid extra for next day delivery. Never arrived. Phoned supplier , they said that they will phone back in 5 min.Never phoned. Phoned again, but the phoe was just playing music.”

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“Unfortunately I would nt recommend Lamps2udirect to anyone. Firstly the photograph of the bulb on the website I ordered was nothing like the one that was sent. I thought maybe I had made a mistake, so I carefully ordered another one. The same item arrived again. I had to chase the company for a reply, when I eventually did get a reply they said they would send me a free returns label, which I thought was fair enough. However, since sending my items back on the 15th March (worth roughly £60), I am still waiting for a refund. I have tried contacting the company to no avail! Very, disappointed witht the products and customer service :-(”

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“Asked for 10W bulbs & got a slightly different design which were 9W”

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“I haven’t received my order but was told it would be this month after I queried it. So I feel they should have emailed to let me know as they have taken payment”

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“I am still waiting for my order? Or the money back on my paypal account.”

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“Was charged for delivery which was more expensive than the product I bought and it took nine days to arrive.”

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Thank you so much for taking the time to leave us the review. Our delivery charges are clearly advised before you commit to placing an order. I am sorry you were unhappy with the delivery charges, but if you can get your order over £35 next time it will be free of charge : ) Thanks again!

“The items have not arrived”

Helpful Report

Hello Louise! We emailed you a few weeks back about this as there was no number to call you on! The address on your order is not complete. You did not add your house number. Please advise ASAP. Thanks and Regards, Lamps2udirect.com

Hello Louise! Did you receive your order?

“Received the item, the packaging suggested it had already been opened. Ie it was second hand to us. Spoke to a member of staff who attitude was curt and dismissive, the experience was such that I will never use this company again.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 6,392 reviews