Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,312 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery extremely slow, paid for standard delivery only, received items 21 days after ordering and only after chasing up. Not sure if I would use again but prices are very competitive, so ok if you order well in advance of needing the item.”

Helpful Report

“very poor quality ,not as big as picture shows”

Helpful Report

“not good. seller sent the wrong items - not as described seller is a thief- I returned the item and never got a refund. don't fall into this trap and waste your money, go find a better shop that will give you something for your money's worth! if you care about your money don't buy here, don't risk your money”

Helpful Report

Thank you for taking the time to write a review about Lamps2Udirect.com. We are sorry to hear of your experience with wrong items being sent and not receiving a refund on the return. We have looked into your order though and can see that the correct items were sent and have never been returned to us. We have requested confirmation several times now and asked 'who has signed for the item' This unfortunately has not yet been provided. Can your courier confirm who received the goods? Sadly, we cannot issue a refund for items that have not been returned to us. This is pretty standard procedure, weather it's ordering online or from High-street shop. We have to have the items back before issuing a refund.

“Shocking service”

Helpful Report

Thank you so much Bradley for your feedback of Lamps2udirect.com. We really appreciate you taking a moment to let us know about your experience. We are so sorry to hear that you had a bad experience - we want all of our customers to be satisfied! What specifically shocked you about our service? How can we make things better? We truly value your feedback and would be grateful for any advice that would help us to improve our service. Please send us an email so we can resolve this issue - info@lamps2udirect.com.

“I ordered second time, because my first order came broken. The packaging was very poor in my first order. The fulerausant came broken into three peaces.”

Helpful Report

Thank you, Gokhan, for informing us about your experience with Lamps2udirect.com. We appreciate you taking the time to let us know what happened. We apologize for the issues you encountered with your order. We are sorry that the packaging was not up to your expectations and that the items were delivered broken. We are very sorry for the inconvenience, and we would like to make it up to you. Is there any way we can make things better? It does not look like images of the damage have been sent to us, which is required by the couriers for damage claims. Please let us know how we can improve your experience. Thank you.

“I ordered next day on a Friday. Despite telling the person I spoke to, that I needed it on Saturday, they didn’t mention that it wouldn’t be with me till Monday. To make it even worse, my order didn’t come until Tuesday. Poor.”

Helpful Report

Thank you for your feedback, Charles. We truly appreciate you taking the time to let us know about your experience. Please note, if a next day delivery order is placed after 2pm on a Friday, it will not leave us until the next working day (Monday) Which is why you received it on Tuesday. This information is advised where you make the selection for a 'next day' on the checkout; Before you make payment and place the order. We are sorry you missed this.

“A few days after I had ordered and paid for light bulbs I was told there were none in stock. Refund was made very quickly, but overall a very disappointing result.”

Helpful Report

Thank you for taking the time to let us know about your experience with Lamps2uDirect.com. We're sorry to hear that you had a disappointing result. Sometimes stock levels are not 100% accurate which results in us having to cancel and refund an order. This happens rarely, but does sadly occur with online orders. It looks as though this was addressed for you quickly and a refund was arranged immediately.

“Bulbs were not suitable and although it turned out it should have been my responsibility to order the correct ones the after sales communication was very negative and ended up with a product I couldn’t use.”

Helpful Report

Thank you so much for your feedback, Kevin. We really appreciate you taking the time to let us know about your experience with Lamps2udirect.com. We apologize for the problems you encountered, but with anything, isn't it always the customers responsibility to 'order the correct' item? We are sorry you were using the wrong item which resulted in the product failing, but we are unable to accept returns for items that are damaged through no fault of our own. Again, this is pretty standard procedure.

“Order 2 starters on a next day service. Called them to be reassured that I'd definitely receive them and they didn't turn up until the day after when we no longer needed them. Refused to give us a refund and then argued with us before not responding to emails. Very poor quality customer service and unprofessional behaviour. We will never use them again.”

Helpful Report

Thank you so much for your feedback on your experience with Lamps2udirect.com. Fedex unfortunately were a day late delivering this item to you. We do make a note in our delivery information and on the checkout page regarding 'next day' deliveries this time of year, occasionally being delayed. I think this note/message was missed - But we are more than happy to have the items back for a full refund. We do advise this, but did not get a response from yourself. We are sorry this order did not work out.

“Not worth buying these bulbs as they only lasted a couple of weeks and then blew . Will not be ordering these again”

Helpful Report

Thank you for your feedback, Christine. We are sorry that you are not satisfied with your order. We understand your disappointment in the bulbs only lasting a couple of weeks. We would really appreciate it if you could elaborate a bit more on your experience and what we can do to make things better. We value customer feedback and are looking to continually improve our products and service. Once again, thank you for taking the time to provide us with your feedback, Christine. We hope to be able to do better for you the next time. Please contact us directly - info@lamps2udirect.com.

“Made order very easily, payment taken no problem. I had to contact them after 2xweeks to say I had no information and no product. Emailed back to tell me, oh sorry that item is out if stock and we had to reorder we will gave them in a week, then you will get yours. Very Dissapointed communication was extremely poor. 4 weeks later product arrived. Will not order again.”

Helpful Report

Thank you for taking the time to review your experience with Lamps2udirect.com. We're sorry for any disappointment caused due to out of stock items and poor communication. We understand how frustrating this must have been and would like to make it right. Could you please provide us with more detail as to what the communication issue was so we can better improve our service? We greatly appreciate your feedback and hope that we can provide a better experience moving forward.

“Telephone service was great but both tubes were shattered in transit. Maybe you need to get on to Royal Mail over this.”

Helpful Report

Thank you Adam for taking the time to share your experience with Lamps2udirect.com. We appreciate your feedback and are sorry to hear that the two tubes were shattered in transit, despite the great telephone service you received. Can you tell us more about how this happened and what we can do to make things better?

“i ordered my bulbs 6 weeks ago. still no bulbs HELP..”

Helpful Report

Hello Roger, As advised, these lamps are listed for 'Pre-Order' We have contacted you with a delivery schedule, but please let us know if you would prefer to cancel and we will arrange a full refund.

“Did not deliver by date promised. Had to chase them.”

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“Guten Tag Keine Lieferung der Ware bekommen 3 Wochen gewartet, danach habe ich die Bestellung storniert.”

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“Have still not received my order. Martin has been very good & is a credit to your company but I would rate you more If I had received my order”

Helpful Report

Thank you so much for taking the time to share your feedback and experience with Lamps2udirect.com. I am sorry to hear that you have still not received your order. We are committed to providing our customers with an outstanding level of service and I apologize that we have not met your expectations in this instance. Thank you again for your honest feedback.

“500w.GES lamps. Ordered 9. 2 arrived smashed in the box due to poor packaging The lamps do not look very well made I do not expect them to last long. I would rather pay more for a quality product.”

Helpful Report

Thank you for taking the time to give us feedback on your experience with Lamps2udirect.com, Colin. We are incredibly sorry that two of your lamps arrived smashed in the box due to poor packaging. It sounds like you are not happy with the quality of the lamps and do not expect them to last long. We understand that you would rather pay more for a quality product, but these lamps are only made by a limited amount of manufacturers now. We sell these lamps on a regular basis and rarely have issues. We are confident you will not have any problems. We take every customer's feedback very seriously, so please let us know how we can make things better for you. We would love to have the opportunity to turn this experience around and improve the level of satisfaction that you have with Lamps2udirect.com. Thank you kindly for your review.

“Horrible customer service, especially by Martin from their team, first they stall with dispatching my order during several working days, ignore my email, then when i called them, Martin promised it would be dispatched that day ( although he denies it, but he's lying i can prove that ), and then cancels my order, and mocks me, for pointing out his failed promises, and taunts me, saying "He's not sure what he could have done better ", despicable attitude by this company, and by Martin specifically. And as for your again dishonest reply Martin, you cinically claimed you're "unsure" where a promise was made, you claimed to me on the phone several times, that i will get an email notification about the dispatch by Tuesday evening, i can objectivly prove that, you are again being deliverately cinical and dishonest about, and you're not "confused" at all, you know damn well what you did; Also there was nothing preventing you from dispatching it on Monday, or Tuesday morning, as 95% of businesses in the UK do; Furthermore you never bothered to reply to my email about the order status i sent in Monday, how conveniently you omitted that in your reply, from what i read here there were at least 20 other reviews that complained about similar behavior from your regarding missing dispatches and delays.”

Helpful Report

Sometimes as a business we get things wrong. This was not one of those occasions. We appreciate the time you have taken to leave us a review (s) (You have left reviews on a few different platforms now) but this is not what happened at all. To summarise, we do not make 'promises' on deliveries. As a small business, we are reliant on third parties to deliver our goods. There are always (rarely) things that could go wrong with Royal Mail and Fedex deliveries, so we are careful not to make promises, although, we always do our best to despatch items on time and in this case, we would have done. Your order was placed on a Sunday night and was due for despatch on Tuesday - Not 'several days' after. Furthermore, you selected our standard delivery, which is a 5 working day delivery schedule. You would have received the items comfortably within this timeframe. You opened a PayPal dispute on the Wednesday and we immediately issued a refund. It's very hard to see why you are so upset in these circumstances. Hopefully you managed to find these lamps somewhere else.

“The lamps I ordered didn't work, both the first one and then the replacement one. Must have come from a batch that had been dropped in transport or something.”

Helpful Report

“Delivery was good no problems there. Two bulbs were installed on blew within 10 seconds. Given the cost of post & packaging, it was not worth my while to return it”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,312 reviews