Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lakeland Leather Reviews

4.8 Rating 7,259 Reviews

96 %

of reviewers recommend Lakeland Leather

Company Reviews

Product Reviews

4.8

Based on 7,259 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

Write Your review

Tell us how Lakeland Leather made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Leather 5 star review on 15th March 2024

Lakeland Leather 5 star review on 12th March 2024

Lakeland Leather 5 star review on 12th March 2024

Lakeland Leather 5 star review on 27th February 2024

Lakeland Leather 5 star review on 14th October 2023

Lakeland Leather 5 star review on 12th October 2023

Lakeland Leather 5 star review on 12th October 2023

90

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lived local to the Bowness store and recently bought the tan crossbody Torver handbag in the sale. The quality of the bag is fantastic and it's the perfect size for daily use. It's smart but also casual so will be perfect for any occasion. I love that it says Lakeland Leather in gold on the front. It has a handy outside pocket for a card wallet plus an inside pocket on the front and a zip pocket inside on the back. The adjustable strap is great too and very sturdy. The only slight negative is the opening at the top is quite snug, which would be better if the zip opened wider either side, but it's a minor niggle. I'm looking forward to using this bag a lot and showing it off!”

Posted 1 month ago

“Got my lovely bag in the sale, was amazed at the quality of the bag for the price. Very happy.”

Posted 1 month ago

“I purchased a leather coat for my wifes birthday. I ordered on line and it arrived well wrapped, on time and exactly as the description. Sadly the coat did not fit. I contacted customer services and gotan immediate reply offering support and advice. We returned the coat to a store and were greeted by two members of store staff who could not have helped more. All went well other than someone, who we assume was the manager, adopted a patronising and supercilious attitude towards us. Only her attitude impacted on my not giving Lakeland a five star review. Lakeland are generally excellent in all ways.”

Posted 1 month ago

Hello, I am pleased to hear that you have had a good experience with the majority of your journey with us, I am sorry to hear that you have had a problem with one part of it. If you would like to contact us at online@lakelandleather.co.uk with which store you visited we would be happy to investigate. many thanks Lakeland Leather

Posted 1 month ago

“Can not give a review until I receive my coat thanks”

Posted 1 month ago

“Online service was excellent with a quick delivery and packaged well. Decided to buy a leather jacket online after a visit to the kendal store but was really put off by the assistant who suggested I came back another time when I had someone with me and I need to take my time. She didn't even suggest that I should try one on. She didn't leave my side to give me a chance to try one when she wasn't hovering over me. Missed sale for her as I had intended to make a purchase. She even suggested I go to the windermere store. Don't ever feel like going back in store in kendal.”

Posted 1 month ago

Hello, I am sorry to hear that you have had a bad experience in our Kendal store, We will ensure that this information has been fed back to the manager of the store to investigate. if you would like to discuss it further you can contact us on online@lakelandleather.co.uk. I am glad to hear however that you were pleased with the online service. many thanks Lakeland Leather

Posted 1 month ago

“Like the product but not impressed with your pricing technique I 1st saw the Rhys jacket I purchased for sale at your store November 2022 for £299 then all at once the price went up to £349 so on principle I wouldn’t buy it (obviously just increased price before Xmas sales) then over the next 12 months price went up then came down then came down to a reasonable price so I bought it and when delivered it had a rrp price of £629 don’t know where that price came from but it’s embarrassing”

Posted 1 month ago

“I ordered a leather handbag which was lovely but just not what I needed. Returning it was easy.”

Posted 1 month ago

“I ordered the Suri Safari Jacket. Unfortunately this came up very large and had to be returned. The jacket itself was just like the picture and was well made.”

Posted 1 month ago

“Jacket very similar to my old one which is exactly what I wanted. Quality of the leather/sheep skin was good. Fit was as per size. Colour also as per pics. delivery in good time by DPD who are a good choice. Wht not 5 stars? because after spending £550 you did not include any detailed cleaning/upkeep instructions and no Lakeland cleaner. This I had to buy Plus postage costs at £10 a time. You could have got my name on your records correct rather than "" !”

Posted 2 months ago

“Given 4 stars as wrong boots were sent out so had to return, which was disappointing . However, Georgina from customer services dealt with issue efficiently & promptly . So would definitely order again .”

Posted 2 months ago

“Very pleased my slippers, they are excellent quality and comfortable. Run slightly small especially when wearing socks, so went up a size. Would buy from this website again, quick delivery.”

Posted 2 months ago

“product looks ok (but not tried it yet) A rather a small bottle which surprised me fast delivery well packaged”

Posted 2 months ago

“I bought my new Leather Jacket Nappa online as not in stock in store, fit is perfect, its the after sales where the problem was, it stated to treat the item, that's fine but not mentioned online or when I visited the store, wanted the Jacket to perform to its best, we received leaflet that said the product bought will come with free lint cloth apparently I was sent the wrong leaflet as no cloth provided, but please be aware, the products you need after buying are a better price on Amazon.”

Posted 3 months ago

“I bought a "Rydalwater" leather coat just over a year ago and I really like it. The leather is good quality and the coat is really warm and it looks good. However, something to beware of is that the collar is stiffened with wire. I didn't know that until it broke through the leather and stitching and cut me! Just be careful. This one bites!”

Posted 4 months ago

“Lovely item. The leather became dry quite soon after using it but, it was good as new after a bit of conditioning.”

Posted 6 months ago

“When I contacted customer services by email the response was quick and positive, I feel confident shopping at Lakeland Leather, online or in store. The products are very good, uptodate styles, well made and never had a problem washing anything always stays in shape. Prices are a little higher than I would like to pay but I would rather pay than the quality go down. Stay in the Beverley store are polite and friendly and willing to help and advise.”

Posted 6 months ago

“Very happy with the gear, all high quality and delivered promptly. Slight problem with the billing but swiftly rectified. Overall excellent service and I would be happy to reccomend you to anyone. Regards, Andy”

Posted 6 months ago

“The quality, style and comfortability of the coat cannot be matched. The chest (I’m 39 inches) and length fit perfect but, for some reason, the arms were too long and came over my hands which required me to take it to a dedicated leather tailor to have them altered, and for a pretty penny at that. Please don’t be put off from purchasing the coat as I am very happy with my purchase, but beware of the sleeve length, as this took me by surprise. Photos attached are pre-alteration, with the cuffs rolled up.”

Posted 6 months ago

“I have several handbags from Lakeland Leather along with jackets and other items. All great things and terrific value for money. The last thing I purchased was a small purse for a smaller handbag I sometimes use, however I had to return it as there was nowhere to store paper money. Shame.”

Posted 6 months ago

“Nice website. Full-colour pictures of the jackets and models wearing them so you know what they look like. Speedy delivery of the jacket and very well boxed. I had previously tried this jacket on at a shop in Beverley 40 miles from me so I knew the size that I needed, I couldn't get to the shop when the 20% offer was on so I bought it online. This jacket should have been a size 46 but it was so small I could only just get it on. I managed to get to Beverley 5 days later to try to exchange the jacket and they couldn't have been more helpful and friendly. I found a size 46 that was the perfect fit but I also tried a size 44 which was good but I wanted a bit more room to wear a sweater under the jacket. The size 44 was still bigger than the 46 I was sent. Buying online is convenient but trying and buying in a shop is better. Some clothes are a better fit than others even if they are labelled the same size.”

Posted 7 months ago

«
1
2
3
4
5
»

Lakeland Leather is rated 4.8 based on 7,259 reviews