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I purchased a very attractive coat from your Windermere store, it was made clear of the ticket attached to this coat that there was a likely problem with the elasticated loops to fasten the coat. This I was prepared to accept thinking that at some point in the future this problem may have to be repaired. The shop made a phone call and the result was that if a problem did occur in the future they could carry out a repair and charge me accordingly.
However within 1 hour of trying this coat on again the elasticated loop came away, I had not warn the coat simply tried it on.
I returned the coat the following morning to the shop but was not offered a refund which I had requested instead they offered me a credit note as a gesture of goodwill. I said again that I wanted a refund but was told that was out of the question.
I have bought a number of items at Lakeland leather but after this experience I will not set foot in any of your shops again.
We're very sorry that you have left the store disappointed. That's the last thing we want to do to any of our customers. The store were following the correct procedure for the sale of ' known faulty' items - and as you stated, did explain that the elastic could go. Our Managing Director takes the time to read all reviews and given the minimal time frame, feels it is only right that you receive a refund. If you would be able to return to the store, they will process this for you. If you are unable to make it in to store, then please send the Credit Note to our Customer Care team at Head Office with your telephone number and we'll get this sorted immediately. We are very sorry for the inconvenience and thank you for your feedback, as this helps us to improve our company policies.
Posted 1 day ago
absolutely gorgeous jacket ... excellent quality ... staff were more than helpful on phone ... great customer service ... quick delivery ... highly recommended
Good quality bags I only have 1 niggle the crossbody bag I got recently the strap could have been a bit longer
Ordered my jacket on 1st November and it arrived 3rd November. THe softest leather i have felt before. The jacket fit as expected. I love it and would highly recommend to all looking for leather products.
A purchase from Lakeland leather is a special event when you receive the ordered item in the post. Goods are covered by a return to store guarantee if found to be unsuitable and staff within the stores are always willing to offer guidance and advice to customers. The outstanding high quality of the products on sale will encourage you to make another purchase, such is the impact of the fashionable high standards Lakeland Leather are renowned for. A visit to any of their stores will quickly illustrate the extra special attraction of their products, so be warned.
Great product very well made holdall super soft leather excellent customer service will bye again many thanks.
just bought a flying jacket at half price the quality is excellent. I went for a size larger because of the fur and it fits so well. very impressed and i would like to say the staff in the southport store are great .
Purchased a Navy cross body Rowallan handbag...........beautiful soft leather, exactly as described. Very competitive price and free postage and packing.
Carefully packaged and arrived to north of Scotland the day after I placed my order.
I will definitely shop with Lakeland Leather again, thank you!!
First time buyer and I am so impressed with the service and product quality.
The handbags are amazing.
I will definitely be purchasing again.
Thanks so much *****
Lakeland leather is not just leather, it is the softest leather I have ever come across,
This was my first purchase but will not be my last
Very good leather jackets for the price,would buy again either from shop or on line.
Southport store staff go above and beyond to help
I've bought from Lakeland leather many times and the clothing is always excellent quality. Unfortunately I recently bought some moccasins (November 2016) and they are very poor. It is now May and the soles are both worn and split. Do not buy these slippers.
Good Morning Graeme, we sincerely apologise that you are not satisfied with this product. We will contact you directly to discuss this further. Many thanks, Lakeland Leather.
Posted 6 months ago
Good order communication, prompt free delivery and above all a great quality leather Jacket that looked even better in the flesh than the good quality pics online.
The product appears to be as advertised,and arrived as promised.It is also good value at the sale price.Most importantly,my wife is happy with it,and it fits her.
Only slight "gripe" is that apparently we do not qualify for free postage,although I thought that the PO charges standard rate for IoM.
Good Morning, we're delighted that you're happy with your purchase. Regarding the postage we apologise however, the parcel was sent with a tracked courier and not Royal Mail, we will look into our delivery charges. Many thanks for your custom and the review, Lakeland Leather.
Posted 7 months ago
The jacket was great quality and a good fit.
simply superb leather jackets and wide range to choose from , and enough sizes to try on
I would also give 10 out of 10 to this Shop - if I COULD - Amazing value and great Quality
I bought a Medium Brown Seb leather Biker Jacket , as my old White Leather Jacket had a defunct zip ( and had seen better days ) so I bought this Seb Biker one at Carlisle on Holiday , and was very impressed with the shop , and the wide range to choose from , and the various sizes so you could try them on - and make sure it would fit properly when you took it home -
I am delighted with the High Quality and soft Leather on this Jacket - £ 229
( £ 100 was taken off in sale ) plus the staff member was very helpful
Good Morning David, we're delighted that you're pleased with the first class service and products we provide! Many thanks for your custom and the review, Lakeland Leather.
Posted 7 months ago
Great service, fast delivery and the handbag which I sent as a present was beautiful. My daughter is delighted.
The suede jacket I bought was of a great quality . The suede was very soft and finely finished . I would buy this jacket in other colours if they were available.
Good Morning Louise, we will pass this message onto the relevant people! we are pleased that you're happy with the first class service and products we provide at Lakeland Leather. Many thanks for your custom and the review.
Posted 7 months ago