Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,262 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,262 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the bag that I bought. Disappointed that it was left outside the front door for about 3 hours. Nobody was in when they delivered, but I received a message to say it had been received.”

Helpful Report

Posted 1 year ago

“First time customer. Beautiful quality leather bag, bought as Xmas gift. Would buy again! Unfortunately, didn’t get my 10% for first order, don’t think there was a code. The despatch note said to keep it as it was the receipt, but, to return an item which I did, I had to return the dispatch note in the parcel.🤷‍♀️ otherwise a great purchase 😘”

Helpful Report

Posted 1 year ago

Hello, The despatch note makes perfect sense for orders with one item :) We'll look into that wording... And, we've issued a refund for the 10% discount code. It should have been revealed to you when you submitted your email address. Thanks

Posted 1 year ago

“Easy to access the item was a I expected and delivery was on time good value for the money”

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Posted 1 year ago

“Pleased with my quilted jacket. Nicely made, and stylish. However - should have checked that XL is the equivalent of a size 16. I am big busted so it's a little snug up top. I'm keeping it but won't be zipping it up! Also, when confirming orders, it would be good to show a picture of what's been ordered and details rather than just confirming an order has been name!”

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Posted 1 year ago

“I can’t make a comment on the product as it is a Xmas present and the receiver has not opened it but I can comment on the professionalism of you company and the very quick delivery”

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Posted 1 year ago

“Loved the quality and style but definitely on the small side so disappointed”

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Posted 1 year ago

“I got the tally Cross body bag in black. The bag feels soft and is big enough to fit the essentials. I paid via PayPal. I didn't realise but PayPal orders can only be returned in store.”

Helpful Report

Posted 1 year ago

Hello, Firstly, it's good you like the bag... A little bit of confusion regarding the returns; all orders can be returned in store, or by post. If you paid by PayPal, we cannot issue a refund in store. The order can be taken into store, and they will then ask our Customer Care team to issue the refund. This is usually done on the same day, unless returned on a weekend, in which case it will be refunded on the Monday. I hope this clears everything up. Thanks

Posted 1 year ago

“Very quick delivery. Ordered items previously from Lakeland and was very pleased with the quality and colour of those items. I understand the colour can be different between pictures and reality but I wouldn't say the actual colour of this jacket I ordered is scarlet, (scarlet being a bright red colour as your picture of the jacket is) so I am disappointed with shade of the jacket I have received as it is much darker.”

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Posted 1 year ago

Hi Amanda, Sorry if the colour doesn't appear to be a true representation of the jacket. We do try our hardest to match between the screen and reality, but will take a closer look. Thanks

Posted 1 year ago

“It would have been 5 stars but the website wouldn't take my credit or debit cards! However, I had an immediate response to my 'cry for help' email & ended up paying on the phone. The credit card wallet is exactly what I wanted and at a very good price, thank you.”

Helpful Report

Posted 1 year ago

Hi Ruth, Sorry about the payment issues with the website. It's something we are aware is effecting certain card issuers. We're doing our best to fix it... but glad we could be of assistance over the phone. We do at least have humans who answer the phone! Thanks

Posted 1 year ago

“Been treated very well by the lovely ladies at the store in Chester. I did get double charged but she spotted it right away and couldn't apologise enough.”

Helpful Report

Posted 1 year ago

“Ordered leather shoulder bag Saturday and received quickly by Tuesday morning Unfortunately wasn't as expected and returned..”

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Posted 1 year ago

“Really pleased with over body bag, quality etc. I checked the measurements before purchase. Obviously they were the exterior measurements. I had not realised that the actual interior measurements were smaller because the zips were inset. The bag just about satisfied my needs but it would have been helpful to have had a diagram of the size and usable capacity”

Helpful Report

Posted 1 year ago

“I ordered a sweater online as my size was not available in store. It arrived promptly and I collected it. As I have others in different colours I knew it woul fit. Overall a good service.”

Helpful Report

Posted 1 year ago

“Lovely bag, very pleased with it. One small issue is the zip. If fully open the zip is difficult to close, especially if across body. It’s only at the end, but I have to take it off, put it down before I can close the zip. Apart from that, I love the bag and would buy again from Lakeland.”

Helpful Report

Posted 1 year ago

“Size up, the sloping toe area is tight. I purchased size 7 Ladies' Sheepskin boot slippers in black with a good discount at the time. The parcel arrived in 4 days. The slippers are too tight because of the sloping toe region, it is not a box shape. I contacted Lakeland Leather by phone the same day and followed instructions for returning the parcel for exchange the same day. The return postage was also credited the same day including information by email, and the size 8 slippers arrived within 2 days. The fit is just perfect and they are warm and comfortable. Very efficient service.”

Helpful Report

Posted 1 year ago

“Bought a small messenger bag as a gift for my Dad and he was thrilled! The quality was fab and the item was on offer online so a great price. My only niggle was around delivery times - I wasn't sure from the site how quickly it would be delivered and by what method”

Helpful Report

Posted 1 year ago

“Very high quality items. I do think that the image of becky gloves on 'denium blue' should be more true to colour as I would say that they are more navy. They were not as expected but fortunately the recipient loved them. I also think that packaging should be better for sending as the parcel bag was was quite cheap looking upon arrival. Very happy with second purchase for grey slippers. Would buy from site again. 10% discount and offer on slippers at the time was very useful.”

Helpful Report

Posted 1 year ago

“Very happy with the purchase. I had a problem actually trying to pay with my card.Tried numerous times to action the order but at the point of payment the screen froze and told me there was a problem and to contact lakeland,as it was a weekend this was a problem. I eventually tried using the same card via your Karna payment scheme and it went through no problem. Presumably other customers may have had a similar problem. Very quick excellent delivery,thank you.”

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Posted 1 year ago

“Jacket is lovely, slightly odd smell but it might be the packaging.”

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Posted 1 year ago

“Very nice shoulder bag, thank you.”

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Posted 1 year ago

Lakeland Leather is rated 4.8 based on 7,262 reviews