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Lakeland Leather Reviews

4.8 Rating 7,263 Reviews

96 %

of reviewers recommend Lakeland Leather

Company Reviews

Product Reviews

4.8

Based on 7,263 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a Christmas gift. I've only briefly looked at it, but it looks fine. Now- I have thought this before about companies- reviews should be asked for a while after the item has been used. There's no way to really effectively review something until it's been tried and tested. But as I say- looks nice so far.”

Posted 1 year ago

“As described and delivered on time”

Posted 1 year ago

“Lakeland Leather is great and the products are good quality. I love them. However, their delivery company sent my parcel back and forth from Hinckley to Aldridge 6 times. Even when it reached Birmingham it was there 3 days before being dropped at the DPD Pick-up shop. I know they are busy but why send it back and forth at all?”

Posted 1 year ago

“A lovely little cross body bag. It could do with a slightly wider gusset at the bottom to give just a little more room. Then I would give it 5 stars. The leather is a really good quality and the colour is gorgeous- I bought the maroon colour.”

Posted 1 year ago

“Product excellent. Not so the woman I telephoned to arrange an exchange as instructed on the back of the Delivery Note! I was assured a replacement would be reserved for me but instead a refund was issued. Luckily, after emailing, one was put aside for me while I reordered.”

Posted 1 year ago

“The website is easy to use, the order process is simple and delivery was on time and quick. My problem was with returning a product, which, although of excellent quality. was too small I will use Lakeland Leather again. Note that, when you return a parcel for the reasons above, you are responsible for the cost. There is no refund.”

Posted 1 year ago

“The ordering and process of delivery were well organised and clear. The glasses cases are made of soft, good quality leather and the colour (teal) is very attractive. My only criticism is that the glasses, particularly my sunglasses, just about fit into the double case.”

Posted 1 year ago

“Kept informed of state of order. Arrived promptly and well packaged. Very pleased with the purchase and would definitely buy from this company again.”

Posted 1 year ago

“Ordered two pairs same size one brown and one tan brown fit good tan was too small why the reason”

Posted 1 year ago

“The man's holdall I purchased is beautiful. The leather is wonderfully soft but sturdy and the item is exactly what I was looking for. It arrived promptly. I have taken 1* away due to the packaging. The item was packed in an inner clear plastic bag, and then the outer packing was two smaller plastic bags that were sellotaped together (each bag fitted either end of the holdall). There was only one strip of sellotape holding the two plastic bags together centrally around the holdall; which then came apart during transit. The inner bag was then also ripped. By some miracle the purchased item has survived intact with no scratches. I am very pleased with the item, but I would have expected the packaging to protect the item and at least be sealed properly. I am very happy with purchase and will buy from Lakeland Leather again; but I thought "luxury" items would have better protective padding. The delivery driver/postman was worried about the condition of the parcel too.”

Posted 1 year ago

“The jacket was ordered for our daughter as a Christmas present and it looks very nice. I'm sure she will be very pleased with it.”

Posted 1 year ago

“Used the leather garment restorer. Hard work, but it did a good job in improving the feel and appearance of a well worn jacket.”

Posted 1 year ago

“I bought a cross body duo bag. The leather is lovely and soft, the red is a perfect shade and the service was great. There are two things that would make the bag even better - a single larger slip pocket inside (only a small phone fits) and an internal clip for keys. That would get 5 stars plus. But overall, a really nice handbag and I look forward to buying more!”

Posted 1 year ago

“Fantastic customer service, prompt delivery, good quality, only downside although mentioned in T & C the colours are significantly different to what was received other than that would have given 5 stars.”

Posted 1 year ago

“Goods were received promptly, and are very good in terms of quality and price, especially at sale time. I would have bought slippers for myself, but did not find many styles other than slip on.”

Posted 1 year ago

“Very good and prompt delivery”

Posted 1 year ago

“Purchased a large lorton hold-all for a Christmas present. I emailed customer care as the 10% December10 could not be applied during sales process and have not had a reply Received bag today and am slightly concerned about the unpleasant smell normally associated with faux leather”

Posted 1 year ago

“The leather gents bag I received was lovely leather. Unfortunately my son wanted a rucksack so had to return it. But was very good quality”

Posted 1 year ago

“Love design & colour ,but feel the leather is a little bit flimsy”

Posted 1 year ago

“The product is exactly what I wanted but the colour certainly did not match the picture on line infact it was quite the opposite .. the name of the colour was nondescript I shall be exchanging it but I shall return it to the shop so I can choose another colour that I like …. I feel sure this will be acceptable ..”

Posted 1 year ago

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Lakeland Leather is rated 4.8 based on 7,263 reviews