Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,262 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,262 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service great, pricing competitive, item good quality but... phone pocket too small for my iPhone. so had to return it”

Helpful Report

Posted 8 years ago

Dear Ms Macdonald, Thank you for your feedback. We are pleased to hear that you were happy with the service, pricing and quality of the bag, however are sorry the phone pocket was too small for the iPhone you have. We have tested the pocket which comfortably fits an iPhone 5 and an iPhone6. If you could email directsales@lakelandleather.co.uk and let us know which iPhone you have we can then pass this information on to our buyers to bear in mind for future phone pockets. We will also look at amending the product description. Kind Regards, The Team at Lakeland Leather

Posted 8 years ago

“Hi. Cannot track delivery through Royal Mail. Tracking is not possible until the item has been delivered and signed for. Therefor cannot plan to take delivery.”

Helpful Report

Posted 8 years ago

Dear Mr Hewitt, We are always looking to improve our service to customers and the suppliers we use. We appreciate your feedback. Kind Regards, The Team at Leather

Posted 8 years ago

“My order was delivered very promptly so top scores for this. However, one of the items that I received was incorrect - I ordered a long length trouser, which appeared on the dispatch note but the item I received was a regular length trouser instead. I visited my nearest lakeland leather store to exchange the incorrect trousers, and the service I received from the staff in the Chester store was excellent.”

Helpful Report

Posted 8 years ago

Dear Mrs Bryce, Thank you for your feedback. We are pleased that you were happy with the speed of delivery. We apologise for one of the items you received being incorrect and have passed this information on to our Despatch Department so it can be noted to ensure future orders do not have this issue, however am glad that you were able to rectify the issue in store and am pleased to hear you had a good experience in our Chester store. Kind Regards, The Team at Lakeland Leather

Posted 8 years ago

“Ordered 3 leather bags for more choice. Was surprised I had to pay for the postage for the return of the other two. However I am extremely happy with my purchase and delivery.”

Helpful Report

Posted 8 years ago

Dear Mrs Edmondson, We are pleased to hear that you are happy with the leather bag you chose to keep and the speed in which you received your order. Our website shows the return options which are via post at your own cost, however if you are near one of our stores you do have the option to return items in store free of charge. Unfortunately as a small company we are currently unable to offer free postal returns, but are looking into this for the future and appreciate your feedback. Kind Regards, The Team at Lakeland Leather

Posted 8 years ago

“The bag i bought was dirty and had 2 scratches. I am a bit dissapointed with this purchase.”

Helpful Report

Posted 8 years ago

Dear Anna, I am sorry to hear that you are unhappy with your purchase and if you would like to give us further information regarding this please email directsales@lakelandleather.co.uk and we will look into this further. Kind Regards, Rebecca

Posted 8 years ago

“When I ordered the bag I asked for the delivery to be put in My blue bin as we work and there is no one around us to accept a parcel for us, I was disappointed to find that it has been delivered and returned to the post office collection point. It then took me a few days to collect it. Very happy with my purchase.”

Helpful Report

Posted 8 years ago

Dear Joanne, I am pleased that you are happy with the bag and hope you enjoy using it. We use a signed for service to ensure parcels are delivered safely. Sometimes the courier is happy to leave them in a designated area, but it is up to their discretion, as safe delivery of the parcel is their responsibility. When ordering on our website, customers are given the option to enter an alternative address for delivery if there is going to be no-one home to accept it. We take on board your feedback and understand it is difficult to accept delivery of parcels when you are at work and can only apologise for the fact you did not receive your bag as quickly as you would have liked. Kind Regards, Rebecca

Posted 8 years ago

“I received an email on 25/08/15 to say my order had been despatched, but am still waiting, on 28/08.15, to know whether or not it has been received by the Kendal store. I cannot yet give an overall rating!”

Helpful Report

Posted 8 years ago

“This skirt was a good fit but I was a little disappointed with the thinness of the material - it was delivered in a small envelope which would have gone through a letter box. It looks like a winter skirt on the picture.”

Helpful Report

Posted 8 years ago

“Excellent service store looks great well done everyone best wishes bev”

Helpful Report

Posted 9 years ago

“Although. the quality of this item was good it could not be described as a "jacket" more of a cardigan and therefore disappointing and therefore returned.”

Helpful Report

Posted 9 years ago

“Order n° LL 1636845 as of 23 sep Could you tell me if my purchase has been sent ? I am waiting for and have no information. Regards RR HUON”

Helpful Report

Posted 9 years ago

Lakeland Leather is rated 4.8 based on 7,262 reviews