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Lakeland Leather Reviews

4.8 Rating 7,259 Reviews

96 %

of reviewers recommend Lakeland Leather

Company Reviews

Product Reviews

4.8

Based on 7,259 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 15th March 2024

Lakeland Leather 5 star review on 12th March 2024

Lakeland Leather 5 star review on 12th March 2024

Lakeland Leather 5 star review on 27th February 2024

Lakeland Leather 5 star review on 14th October 2023

Lakeland Leather 5 star review on 12th October 2023

Lakeland Leather 5 star review on 12th October 2023

90

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked like a reasonably good quality jacket but I couldn’t tell because it was at least two sizes too small. I ordered my usual size 16. It was much smaller than any size 16 jackets in my wardrobe and a larger size would be big on shoulders. I particularly searched reviews to check sizing and can’t remember any advice on sizing up. Expensive to return ‘signed for’ as I don’t think it was my fault.”

Posted 9 months ago

“It was the first time I have ordered with Lakeland and was let down by the delivery courier. The customer service at Lakeland did everything they could to support but my delivery did not arrive as advised and was rescheduled by the courier for no given reason and he items werefor a special event. The event took place with no gifts. Seriously look at choosing different couriers.”

Posted 9 months ago

“I bought a brown ratchet belt via Goulds in Dorchester nearly 2yrs ago and was very impressed with the neat way it worked and it's high quality. I went back to Goulds to buy a black version of the same belt, but they no longer had any stock so I went direct to Lakeland leather and bought one for a wedding next week. It felt different, the mechanism wasn't as smooth and the buckle when put along side my brown version showed it had changed. It is lighter and cheaper than the previous version. I am disappointed in the reduced quality. I would return it for a refund if I didn't need it for the wedding”

Posted 11 months ago

“Hi. I am pleased with the size and style of the wallet. Unfortunately the colour is totally different upon arrival to that shown on your website. I really wanted and was expecting a bright pink, to match my handbag etc.”

Posted 11 months ago

“The jacket I ordered online was too small, I had tried the size smaller (44) in my local shop 2 days before and decided I needed a 46 . I took the postal one back to my local shop as it felt smaller than the 44 I had tried on only a couple days earlier. The shop is about 45mins drive away, there i found another 46 sized one on their rack which fitted much better. I swapped my too small 46 for correct sized 46 and went home. I was given some cleaning solution and spray protector for the inconvenience of the 1.5hr round trip. I like the jacket, haven’t worn it yet other than to try it on.”

Posted 11 months ago

“The product was really nice but too big. Unfortunately, to return using tracking as suggested was£8.00 therefore, I will not be buying from Lakeland again.”

Posted 1 year ago

“I had to return the jacket as it was too short in the body and too big in the chest”

Posted 1 year ago

“I unfortunately had to ask for a total refund because the delivery company were unable to deliver the parcel to my door.. Lakeland customer service handled my complaint very well and were most obliging.”

Posted 1 year ago

“I thought that there was a good choice of handbags and certainly the leather was lovely and soft on the one that I purchased. Very quick delivery BUT the packaging was, in my opinion, poor. The outer bag was ripped and the inner cardboard. Only luck that it didn't impact on the bag itself leaving it damaged. This bag, £60, should have been boxed. Certainly would have given more stars if this had been the case.”

Posted 1 year ago

“Good service. Unfortunately the sheepskin gilet I ordered was badly cut managing to gape in the wrong places despite its bulk. At that price had to send it back”

Posted 1 year ago

“I couldn’t get my actual size 12 anywhere so I’ve settled for the 14 as I like the style with the hood and it will do with a thick jumper underneath -I like the colour but the quality is nothing like what it used to be your standards have fallen and I would not have paid the full price for this jacket I think it will be my last Lakeland leather. Disappointing.”

Posted 1 year ago

Hi Julie, We don't like to think that our standards have fallen. The Abbeyville Hooded Jacket has been one of our most popular styles for the last 5 years. We've got more coming in shortly (including some size 12s), so if there's a particular issue then we want to know and we will look to rectify this. Please contact us on online@lakelandleather.co.uk Thanks

Posted 1 year ago

“I am very pleased with the leather holdall I bought, but am very disappointed that one of the zip tags had come off within 7 days. If this comment is picked up and this issue rectified swiftly then I'd happily rate 5 stars.”

Posted 1 year ago

Hi Chris, Can you email our Customer Care team on online@lakelandleather.co.uk and we'll get this sorted for you. Thanks

Posted 1 year ago

“Nice jacket albeit too small but the replacement system is poor. I wish I was confident I would receive the replacement”

Posted 1 year ago

“The mittens were very nice and competitively priced but they were simply too tight to get on and I had to return them and shop elsewhere.”

Posted 1 year ago

“Returned the shoe as it was too loose for my feet especially around the ankles. Boots looked good and it was a shame they didn’t fit better.”

Posted 1 year ago

“can,t comment on purchase as i have yet to recieve it.”

Posted 1 year ago

“Unfortunately colour was as advertised / pictured. Item has been returned.”

Posted 1 year ago

“I have a jacket ordered direct from you which arrived quickly and is great have a jacket ordered via Friend of Joules - which didn’t arrive for 2 weeks (I asked to cancel it but it has now arrived and you are declining to pay for my return postage) So not entirely happy with your customer service.”

Posted 1 year ago

“The item purchased is a Christmas present so cannot give a review as such - will leave that to the recipient. Service and delivery were efficient and the packaging was secure.”

Posted 1 year ago

“A very nice jacket, but the experience has been diminished by a couple of avoidable issues: the hanging loop broke at the first attempt to use it, and the subsequent repair was delivered to the wrong address. Hopefully, the ownership experience will be better from now on.”

Posted 1 year ago

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Lakeland Leather is rated 4.8 based on 7,259 reviews